Rider Operational Planning Associate
6 months ago
Manage teams in training and setup a training program for proper operating procedures.
Troubleshoot and close complex issues such as financial dispute, e-commerce, and operational requests to full resolution and escalate appropriately with product and engineering teams.
Actively contribute to multiple internally facing projects to improve tools, operations, services offered with the aim of improving overall rider experience.
Contribute to documentation, training materials, and internal communication efforts.
Contribute to projects to improve the overall operational efficiency of the Rider Experience team.
Track and report trends happening via customer feedback (i. e., charges, instructor feedback, financial reconciliation, retail issues, studio incidents) and report trends.
Job Skills & Qualifications.
0-2 years experience in an operations, project management, or customer service team or a strong desire to entire an operational career path Professional Experiences.
Ability to manage multiple, time-sensitive projects and competing priorities simultaneously, to work independently, and to drive projects to completion with minimum guidance and high attention to detail.
Exceptional hospitality and communication skills to resolve rider issues, escalate appropriately, and drive continuous improvement.
Familiarity with Excel and data visualization tools.
Experience with service operations and/or sales tools highly desired.
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