Manager,hub (Phanthong/ Lcb) - thailand
6 months ago
**Team and Role Introduction**:
Lazada Express is the Logistics arm of the Lazada Group and is structured operating Business Units of "Express" with own B2C last mile delivery capabilities from pick-up to sort to delivery. We are building an innovative, highly visible, low cost logistics network and we are growing bigger than ever. Our Hub team is now looking for a Manager, Hub with the details below. Mission Hub manager is responsible for delivering excellent service to customers with sustainable customer royalty to achieve business goals. Reporting Manager, Hub.
Planning
Play a significant role in long-term planning, including an initiative geared towards operational excellence.
Tactical hub planning in terms of resources (manpower, equipment, space, etc) in line with fluctuation of weekly/monthly volume.
Reporting
Regular meetings with VP Ops & cross functionally with regards to hub operational matters.
Establish & keeping track daily/weekly/monthly hub performance report in terms of its services, productivity, efficiency & cost.
Analyzing
Analyze issues & work closely with country team for corrective & preventive solutions.
Handling customer s complaint/feedback & excellent trouble shooting skills.
Optimizing
Improve the operational systems, processes and policies in support of organizations mission - specifically, support better management reporting, information flow and management, business process and organizational planning.
Being responsible for manpower sourcing & hub assets.
Compliance
Monitor & ensure full compliance of hub operational policies & processes.
**Requirements / Qualifications (must have)**: - Bachelor degree in logistics or related field
At least 5 years of work experience, preferably in logistics or hub/courier working environment.
Excellence in analytical, problem solving and organizing skills.
Ability to work under pressure/tight deadline as a team, self-motivated and be able to work independently under minimum supervision.
Excellent computing skills and proficient in excel, word.
Ability to lead & coordinate daily hub activities/processes and committed to get the job done
Hard working attitude with integrity
Proven clear record of criminal check.
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