Level 1 Sdl Support Manager

7 months ago


กรงเทพมหานคร, Thailand AccorCorpo Full time

**Company Description**
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"
- Manage, animate & accompany the L1 sales & distribution support teams In MEASPAC and China
- Recruit, onboard and increase competence of team members to become experts on their scope
- Pilot the external provider & internal teams in charge of L1 Support for Accor in MEASPAC and China: Quality follow up, operational performance,
- Sharing knowledge/information with all L1 team members to improve everyone's cross-cutting skills
- Setting up a quality process, error tracking, optimization process and action plans whenever necessary.
- Intervene whenever there is a blocking situation at L1 level in MEASPAC and China.
- Generate enthusiasm for sales & distribution topics and ensure that all (new) functional processes are applied correctly.
- Identify recurrent sales & distribution incidents. Share this information with your manager to feed the knowledge base and to improve the processes if needed.
- Close collaboration with the loading teams in MEASPAC and China
- Provide support to the provider in a different cultural and linguistic context
- Have a taste for support functions
- Contribute constantly to the optimization of the quality of service
- Have an overview of the distribution operations and a good knowledge of the processes delegated to the service provider Availability and reactivity to provide quick answers to interlocutors

**Qualifications**
- Minimum 5 years of team management experience
- International & operational experience
- Functional support experience
- Leadership skills
- Dynamic, Proactive and autonomous
- Positive mindset
- Strong communication & presentation skills
- Stress resistant
- Knowledge of Accor Distribution Landscape
- Fluent in English (read, written, spoken).
- MS Office skills
- Service Now

**Additional Information**
- This position is based in Bangkok, Thailand
- Worldwide interaction (time difference to manage)


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