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Process Governance Officer
4 weeks ago
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**Job Description**:
**Job Description**:
- Ensure Sale process under Branch channel is proper and controls in relevant with Market Conduct, related regulation and bank policy.
- Ensure timely escalation of identified issues from customer complaint both Market Conduct and any significant found for corrective and preventive actions and management awareness.
- Develop and implement proper E2E process, facilitated by supporting tools to decrease the number of customer complaint under Branch channel.
- Bring issues from Market Conduct and LBDU customer complaint to provide corrective and preventive action to emphasize and communication all Branch channel via Branch Communication News.
- Develop and sustain a strong control and governance culture under Branch channel
- Product Scope: Wealth Products (Investment, Bancassurance, Credit Card, Deposit), Retail and Business Banking Products (Auto Finance, Mortgage, Speedy Product, Debit Card, Payment, Business Banking).
- Qualifications:
- Prepare and revise the sales process under Integrated Channel to align with new regulations and bank Policy such as Procedure, the officially orders (COC) etc.
- Drive and Implement corrective actions for closing the gap which has already been agreed with the business unit and relevant parties
- Coordinate and support relevant unit for preparing document for clarification the issues to regulator.
- Perform ad hoc tasks through management directions such as Sales Force Lightning project, Branch Sale list, Complaint Review, Communication, and other process improvement project (i.e., Call Back on Sales Force) and supervise on any issues found.
- Create and prepare power point file such as team activities, customer’s complaint, monthly dashboard etc.
We're committed to bringing passion and customer focus to the business.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.
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