Reservations Coordinator

6 months ago

กรงเทพมหานคร, Thailand G Adventures Full time

About Us

G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years.

Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.

With the demand for travel coming back strong, we are set up and excited for this next chapter in our company’s story — and we’d love for you to be a part of it.

Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You’ll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.

If all that sounds like your kind of thing, well, we can’t wait for you to join us.

Reporting to the Reservation Manager, the Reservations Coordinator serves the needs of G Adventures customers - internal and external. Duties will include completing the day-to-day reservations duties throughout the Asia region. This role is ultimately responsible for ensuring that all reservations tasks are completed efficiently and to the highest possible standard, attention to detail, customer service, teamwork and outstanding communication skills are key to the success of this role.

What you’ll be doing:

- Accurate completion of all reservations as required
- Accurate completion of all required validations and ensure systems and tools (e.g. Block Sheet, Validations) are accurate, report any issues to Reservations Manager.
- Maintain an open communication with our supply chain and provide them with training to understand our processes when needed.
- Support the Global Sales teams by ensuring that last minute booking requests and changes are handled and communicated efficiently.
- Ensure that all tasks are completed timely and accurately to avoid any unnecessary fees to G Adventures (respect cancellation term)
- Provide administrative support for Global Sales and Head Office Operations teams (answer enquiries, handle tasks as required etc)
- Maintain an open communication with the Operations team when issues arise with reservation to make sure that the optimum resolution is found.
- Carry the emergency phone as required in rotation with others. In case of Emergency, you might be required to assist outside of regular work hours.
- Assist in ensuring the G Adventures brand and other client brands are properly represented throughout the region.
- To contribute to G Adventures performance by displaying a positive, enthusiastic attitude and showing support and involvement in G Adventures initiatives and activities
- Other duties/tasks as assigned by the Reservations Manager

Desired Skills/Experience

Must Have:

- Computer skills (e.g. Google suite, Excel etc)
- Highly proficient in English both written and spoken
- Excellent Customer Service and Listening Skills
- Problem Solving/Complaint Resolution
- Decision Making Skills
- Familiarity with Regional Geography

Nice to Have:

- Experience in the travel industry
- Familiarity with Regional Geography
- Knowledge of G Adventures product in the region
- Vocational Qualification related to Travel & Tourism/Business
- Mac Computer Skills

Desired Characteristics

Must Have:

- Team Player, Flexible, Co-operative Approach
- Self Motivated and Goal orientated
- Excellent Attention to Detail, Well Organized
- Positive and Innovative Attitude
- Good time management skills
- Working Relationships

Internal Relationships
- Reservations, Operations, Tour Leader Management at Bangkok Office
- Product and Contracting team
- Operations team at Head Office
- Tour Leaders
- Accounting department
- Global Sales team

External Relationships
- Operators/Suppliers: handle issues, special requests etc
- Customers: Answering questions and attending emergency calls

**QUALIFIED APPLICANTS MUST HOLD APPROPRIATE CITIZENSHIP OR DOCUMENTS PERMITTING THEM TO RESIDE AND WORK IN THAILAND**

What do we offer you?- Competitive salary commensurate with the role- Competitive benefits package- Birthday day off- Vacation time for you to recharge- Enhanced Parental Leave- Learning and growth opportunities

*Applicable based on location*

G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.

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