![Shopee](https://media.trabajo.org/img/noimg.jpg)
Regulatory Compliance
2 months ago
DepartmentOperations- LevelExperienced (Individual Contributor)- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Take responsibilities to manage dispute cases from key regulators, such as Food and Drug Administration, Thai Industrial Standards Institute, Police and etc
- Drive the dispute resolution by understanding business practices and analyzing key relevant factors to propose company’s position statements/ standpoints which are in accordance with the law and industry standards
- Oversee the resolution process and follow up with parties involves to ensure that the dispute has been resolved satisfactorily
- Drive the assessment and development of current control measures e.g. product listing policy to ensure regulatory compliance while promoting business growth
- Serve as a liaison with external organizations on regulatory matters to achieve optimum balance between adhering to legal standards and pursuing company’s directions
**Requirements**:
- Bachelor’s degree in Business Administration, Finance, Accounting or related field
- Proven ability to analyze complicated information and make sound judgment
- Can-do attitude, flexible, and eager for learning and challenges
- Strong project management skills with an analytical mindset
- Outstanding communication and interpersonal abilities in Thai and English
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