Customer Service

6 months ago

สมทรปราการ, Thailand PPG Full time

You will be responsible for customer service to deliver finished goods to customer. You will need to be hands-on with experience in customer service functions.

**Key Responsibilities**

**Order taking and order confirmation**
- Follow up order with customer and salesperson and proceed into system, ensure product, QTY, delivery schedule, customer description are correct.
- Ensure selling price in sales order is correct following the latest selling price which is provide by salesperson.
- Follow up with production planner/production team to fulfil customer delivery requirement on-time-in-full and negotiate with internal team to meet customer delivery requirements.
- Small Production approval request to Sales GM and PD planner if total order is less than 30% of batch size.
- Allocate stock sharing among customers if stock is not enough or capacity is limited.
- Negotiate with customer for delivery requirement.
- Ensure customer requirement are communicate with internal team.
- Override price for sales order, get approval and keep record in share folder as specified by Finance Dept.

**Delivery planning and monitoring**
- Prepare a daily delivery plan and laise to logistics team, 3rd parties' warehouse and transporter.
- Follow up with production to provide a new batch production will be ready in time for a delivery.
- A sample readiness follow up with Technical team to ensure physical stock, stock in system will be ready in time.
- Communicate with Logistic/Warehouse/Transporter according to customer delivery condition request.
- Ensure delivery is FIFO batch number according to PPG policy and customer requirements.
- Administrate delivery document such as Delivery Docket, Invoice, COA, and temporary DO. Follow customer’s instruction for document request for each delivery. And comply with PPG policy at the same time.
- Work with salesperson and PPG Finance dept in advance, to settle a case of overdue payment or over credit limit in time to limit the impact of a delivery.
- Coordinate and get approval with an authorized person for goods pick up at Bangplee plant/3rd parties WH outside working hours.
- Coordinate for product labeling case by case.
- Ensure OTIF is measure correctly at the process of deliver docket issuing in the system.

**Goods return and credit note**
- Coordinate with salesperson, customer, transporter and internal team for goods return.
- Ensure a package of goods return is proper following EHS requirement.
- Ensure goods return is approved by authorized person before proceeding a return.
- Proceed Credit Note / Debit Note in Service now and Oracle following WI.
- Issue PR according to salesperson request, e.g. for PFG.

**Quality and EHS Management**
- Ensure that all business processes comply quality management of ISO9001:2000, EHS management of ISO 14000 and TIS/OHSAS18001.
- Manage 5S to meet a target monthly basis.

**Core Responsibilities**
- Order receiving and compare with forecasting, inform internal team if demand is difference from forecasting
- Delivery plan with delivery documents, ensure delivery is on time and correct.
- Manage inventory balance, ensure inventory is managed to sale before expired.

**Qualifications**
- 2 years minimum working experience in the Customer service area from manufacturing field
- The incumbent should be bachelor’s degree.
- The incumbent must have strong communication skills, service skill, negotiation skill.
- Able to communicate basic English in order to coordinate with oversea PPG share service teams.
- ISO9001 & ISO14001 basic knowledge.
- Microsoft Excel, Outlook, Word and PowerPoint

**About us**:
**PPG: WE PROTECT AND BEAUTIFY THE WORLD**

**The PPG Way**

Every single day at PPG:
**We partner with customers to create mutual value.**

**We are "One PPG" to the world.**

**We trust our people every day, in every way.**

**We make it happen.**

**We run it like we own it.**

**We do better today than yesterday - everyday.**

Benefits will be discussed with you by your recruiter during the hiring process.

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

**About us**:
PPG: WE PROTECT AND BEAUTIFY THE WORLD

The PPG Way

Every single day at PPG:
We partner with customers to create mutual value.

We are “One PPG” to the world.

We trust our people every day, in every way.

We make it happen.

We run it like we own it.

We do better today than yesterday - e

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