Customer Service

7 months ago

สมทรปราการ, Thailand PPG Full time

You will be responsible for customer service to deliver finished goods to customer. You will need to be hands-on with experience in customer service functions.

**Key Responsibilities**

**Order taking and order confirmation**
- Follow up order with customer and salesperson and proceed into system, ensure product, QTY, delivery schedule, customer description are correct.
- Ensure selling price in sales order is correct following the latest selling price which is provide by salesperson.
- Follow up with production planner/production team to fulfil customer delivery requirement on-time-in-full and negotiate with internal team to meet customer delivery requirements.
- Small Production approval request to Sales GM and PD planner if total order is less than 30% of batch size.
- Allocate stock sharing among customers if stock is not enough or capacity is limited.
- Negotiate with customer for delivery requirement.
- Ensure customer requirement are communicate with internal team.
- Override price for sales order, get approval and keep record in share folder as specified by Finance Dept.

**Delivery planning and monitoring**
- Prepare a daily delivery plan and laise to logistics team, 3rd parties' warehouse and transporter.
- Follow up with production to provide a new batch production will be ready in time for a delivery.
- A sample readiness follow up with Technical team to ensure physical stock, stock in system will be ready in time.
- Communicate with Logistic/Warehouse/Transporter according to customer delivery condition request.
- Ensure delivery is FIFO batch number according to PPG policy and customer requirements.
- Administrate delivery document such as Delivery Docket, Invoice, COA, and temporary DO. Follow customer’s instruction for document request for each delivery. And comply with PPG policy at the same time.
- Work with salesperson and PPG Finance dept in advance, to settle a case of overdue payment or over credit limit in time to limit the impact of a delivery.
- Coordinate and get approval with an authorized person for goods pick up at Bangplee plant/3rd parties WH outside working hours.
- Coordinate for product labeling case by case.
- Ensure OTIF is measure correctly at the process of deliver docket issuing in the system.

**Goods return and credit note**
- Coordinate with salesperson, customer, transporter and internal team for goods return.
- Ensure a package of goods return is proper following EHS requirement.
- Ensure goods return is approved by authorized person before proceeding a return.
- Proceed Credit Note / Debit Note in Service now and Oracle following WI.
- Issue PR according to salesperson request, e.g. for PFG.

**Quality and EHS Management**
- Ensure that all business processes comply quality management of ISO9001:2000, EHS management of ISO 14000 and TIS/OHSAS18001.
- Manage 5S to meet a target monthly basis.

**Core Responsibilities**
- Order receiving and compare with forecasting, inform internal team if demand is difference from forecasting
- Delivery plan with delivery documents, ensure delivery is on time and correct.
- Manage inventory balance, ensure inventory is managed to sale before expired.

**Qualifications**
- 2 years minimum working experience in the Customer service area from manufacturing field
- The incumbent should be bachelor’s degree.
- The incumbent must have strong communication skills, service skill, negotiation skill.
- Able to communicate basic English in order to coordinate with oversea PPG share service teams.
- ISO9001 & ISO14001 basic knowledge.
- Microsoft Excel, Outlook, Word and PowerPoint

**About us**:
**PPG: WE PROTECT AND BEAUTIFY THE WORLD**

**The PPG Way**

Every single day at PPG:
**We partner with customers to create mutual value.**

**We are "One PPG" to the world.**

**We trust our people every day, in every way.**

**We make it happen.**

**We run it like we own it.**

**We do better today than yesterday - everyday.**

Benefits will be discussed with you by your recruiter during the hiring process.

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

**About us**:
PPG: WE PROTECT AND BEAUTIFY THE WORLD

The PPG Way

Every single day at PPG:
We partner with customers to create mutual value.

We are “One PPG” to the world.

We trust our people every day, in every way.

We make it happen.

We run it like we own it.

We do better today than yesterday - e

  • Customer Service

    6 months ago

    สมุทรปราการ, Thailand RGF Full time

    **Job Detail**: - Customer Service (25K-50K) (SDG-104860) - เจ้าหน้าที่ฝ่ายบริการลูกค้า- - Serve customers by providing product and service information; resolving product and service problems - Maintain customer records by updating account information - Maintain price list - Order entry - Check product...

  • Customer Service

    6 months ago

    สมุทรปราการ, Thailand RGF Full time

    **Job Detail**: - Customer Service (20K-30K) (SDG-97298) - เจ้าหน้าที่บริการลูกค้า- - Receive & Share Customer's requirement. - Review Customer P/O or Forecast. - Review Self Evaluation performance result and review in case need improvement. - Control and Review Inventory stock as of target, clear slow movement...

  • Customer Service Supervisor

    3 months ago

    สมุทรปราการ, Thailand Avery Dennison Full time

    **Company Description** **Job Description** ABOUT YOUR ROLE**:You will supervise the day-to-day activities of the Customer Service Team. You will be responsible for process improvement and digitalisation of the existing processes. **YOUR RESPONSIBILITIES WILL INCLUDE**: **Communication and Sales Support** - Support the Sales Team to achieve sales goals by...

  • Technical Customer Service Executive

    6 months ago

    สมุทรปราการ, Thailand สายการบิน ไทยเวียตเจ็ท แอร์บริษัท ไทย เวียตเจ็ท แอร์ จอยท์ สต๊อค จำกัด Full time

    วันนี้ - คุณสมบัติพื้นฐาน - งานประจำ- 3 ปี- สมุทรปราการ- ปริญญาตรี- สามารถเจรจาต่อรองได้- หน้าที่และความรับผิดชอบ - Communicating with customers through various channels...

  • Customer Service Supervisor

    6 months ago

    บางพลี, สมุทรปราการ, Thailand Bollore Logistics Asia Pacific Full time

    **WHAT YOU BILL BE DOING** - **Data compilation & reconciliation related reports**: - **Accurate monthly billings**: - **Achieve & maintain consistent service specific key performance indicator**: - **Provide good customer services at all times**: - **Lead a team of Customer Service Officers & Warehouse personnel to fulfil commitment to customers**: -...

  • Customer Service

    6 months ago

    บางพลี, สมุทรปราการ, Thailand Bollore Logistics Asia Pacific Full time

    **About the role** Customer Service be part of a team within the Logistics department in providing seamless and customer-focused solutions to support the achievement of business objectives. **What you will be doing** - Ensure customer’s orders are processed in a timely and accurately manner - Ensure reports are submitted on a timely to established...

  • Customer Service Officer

    6 months ago

    สมุทรปราการ, Thailand Pasona HR Consulting Recruitment (Thailand) Co.,Ltd Full time

    Job ID 50879 Business Manufacturing(Chemical, Pharmaceutical, Food) Job Detail - Responsible for business support, order management and ensure high satisfactory of customers. - Serves customers by providing product and service information and resolving product and service problems. - Excellent customer service, focused on all enquiries and provided...

  • Import Customer Service

    7 months ago

    สมุทรปราการ, Thailand Nippon Express (Thailand) Co., Ltd. Full time

    บริษัท: - Nippon Express (Thailand) Co., Ltd. - รายละเอียดงาน: - Co-ordinate with customer and our internal team to process customs clearance import. - Co-ordinate with oversea and customer in Thailand - Keep record and report to all concerned เวลาปฏิบัติงาน จันทร์ -...

  • Customer Service Executive

    2 months ago

    สมุทรปราการ, Thailand Avery Dennison Full time

    **Company Description** **AVERY DENNISON IS PROUD TO BE CERTIFIED GREAT PLACE TO WORK IN** AUSTRALIA**, **CHINA**, **INDIA**, **JAPAN**,** SINGAPORE**, **MALAYSIA**, **THAILAND**, **VIETNAM** AND **INDONESIA**, AND RECOGNIZED AS ONE OF THE BEST COMPANIES TO WORK FOR IN ASIA IN** GREATER CHINA** AND** VIETNAM**.** **Job Description** ABOUT YOUR ROLE**: You...

  • Customer Service

    6 months ago

    สมุทรปราการ, Thailand Pasona HR Consulting Recruitment (Thailand) Co.,Ltd Full time

    Job ID 50927 Business Trading Job Detail - Check forecast and control forecast movement from customers. - To be window of customers in any issues that concern Mass Production model. - Control stock and analyze slow moving stock. Salary 20,000 - 30,000 (THB) Location Samut Prakan Required work experience - Male and Female (Thai nationality) - Age not...

  • Assistant Manager

    1 week ago

    สมุทรปราการ, Thailand BASF (Thai) Ltd. Full time

    We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress. Not only your performance but also your personality matter to us, regardless of gender, age,...

  • Customer Service

    7 months ago

    สมุทรปราการ, Thailand บริษัท จัดหางาน ทาเลนท์วิส (ไทยแลนด์) จำกัด Full time

    อิเล็กโทรนิกส์/เครื่องใช้ไฟฟ้า วันนี้ - คุณสมบัติพื้นฐาน - งานประจำ- 0 - 5 ปี- สมุทรปราการ- ปริญญาตรีหรือสูงกว่า- 20,000 - 40,000 บาท/เดือน-...

  • Customer Service

    4 weeks ago

    บางพลี, สมุทรปราการ, Thailand โซนิค อินเตอร์เฟรท จำกัด (มหาชน) Full time

    Customer Service (ประจำสาขากิ่งแก้ว บางพลี) รับสมัครด่วน สถานที่ปฏิบัติงาน : สมุทรปราการ(บางพลี) สาขาอาชีพหลัก : ขนส่ง/คลังสินค้า...

  • Customer Service Supervisor

    6 months ago

    สมุทรปราการ, Thailand Pasona HR Consulting Recruitment (Thailand) Co.,Ltd Full time

    Job ID 50881 Business Manufacturing(Chemical, Pharmaceutical, Food) Job Detail - Recruit new customers to increase sales and sales channels. and create new opportunities for existing customers - Present various products and services related to customers. and build good relationships - Coordinate with customers and internal agencies. About offering...

  • Pt Customer Service(Cx) ประจำสาขาถ.บางนาตราด 2

    1 day ago

    สมุทรปราการ, Thailand บริษัท พีทีจี เอ็นเนอยี จำกัด (มหาชน) Full time

    **PT Customer Service(CX) ประจำสาขาถ.บางนาตราด 2**: **รายละเอียดงาน**: - ให้บริการลูกค้าในสถานีบริการน้ำมัน ให้ได้รับความพึงพอใจ -...

  • Customer Service Executive

    6 months ago

    สมุทรปราการ, Thailand Istore Isend Full time

    **Key Accountabilities/Duties**: - Forwarding and escalating inquiries to relevant individuals and department. - Following up on inquiries to provide updates to customer. - Process refund/ exchange requests for after-sale inquiries. - Collect and compile issues to feedback to relevant individuals and departments for team improvement analysis. - Always...

  • Customer Service Executive

    6 months ago

    สมุทรปราการ, Thailand Istore Isend Full time

    **Key Accountabilities/Duties**: - Forwarding and escalating inquiries to relevant individuals and department. - Following up on inquiries to provide updates to customer. - Process refund/ exchange requests for after-sale inquiries. - Collect and compile issues to feedback to relevant individuals and departments for team improvement analysis. - Always...

  • Senior Customer Service Officer

    6 months ago

    สมุทรปราการ, Thailand Pasona HR Consulting Recruitment (Thailand) Co.,Ltd Full time

    Job ID 50880 Business Manufacturing(Chemical, Pharmaceutical, Food) Job Detail - Responsible for business support, order management and ensure high satisfactory of customers. - Serves customers by providing product and service information and resolving product and service problems. - Excellent customer service, focused on all enquiries and provided...

  • Brokerage Team Leader

    6 months ago

    สมุทรปราการ, Thailand UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Brokerage Team Leader

    6 months ago

    สมุทรปราการ, Thailand UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...