Customer Service
4 days ago
**About the role**
Customer Service be part of a team within the Logistics department in providing seamless and customer-focused solutions to support the achievement of business objectives.
**What you will be doing**
- Ensure customer’s orders are processed in a timely and accurately manner
- Ensure reports are submitted on a timely to established customer’s schedules
- Investigate root-cause of operation incidents and service failures, make recommendation to the CS Assistant Managers / Management for improvements
- Liaise and update customer closely to resolve customer orders or shipments related issue
- Inventory Management for Customer’s WMS system
- Ensure all billings are done timely & accurately with all necessary supporting documents
- Adhere to relevant Standard Operating Procedures (SOP) and Work Instructions (WI).
- Maintain and ensure safe keeping and traceability of relevant customer’s document / records
- Capture and update on all KPI measurement, orders management, and orders’ turnaround time metrics etc.
- Collate and compute the monthly KPI report
- Achieve & maintain consistent KPI, make suggestions to improve when necessary
- Additional functions as mandated by Management
- Participate in the set-up and follow-up of internal standard procedures to enhance productivity and transparency
- Maintain acceptable Health, Safety and Environmental risk levels in his/her area of responsibility
- Ensure the compliance with applicable legal requirements
**Requirements**:
**Requirements**:
- Bachelor’s degree in any related discipline (Business Administration, International Business) or
- 2 years’ experience in Logistics Field, especially in coordination within Warehouse and Transportation
- Strong networking and communication skills externally and internally and ability to cultivate and build strong relationship with Customer
- Service minded as in direct contact with customers
- Good command in English
**Benefits**
**Benefits**
- Provident Fund
- Group Insurance: Health (IPD&OPD), Accident, and Dental
- Fixed & Performance Bonus
- Annual Leave start from 12 days/year
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