Customer Service Executive
7 months ago
**Key Accountabilities/Duties**:
- Forwarding and escalating inquiries to relevant individuals and department.
- Following up on inquiries to provide updates to customer.
- Process refund/ exchange requests for after-sale inquiries.
- Collect and compile issues to feedback to relevant individuals and departments for team improvement analysis.
- Always involved in training provided when available internally and externally.
- Keep a record of all works done and compile data for performance reporting in the required format.
- Strive to push new initiatives to improve individual and team efficiency.
- Strive to hit individual and team KPI/target given.
- Perform all other duties as assigned.
**Requirement**:
- At least 2-3 years of experience in customer service.
- Fluent in Thai and basic conversational command of English.
- Able to do more for the team, able to work independently under pressure.
- Start-up mentality and a strong will to succeed.
- Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, and yet maintains a balance between company policy and customer benefit in decision making.
- Experience in Customer Service in the e-Commerce industry will be a plus.
- Detail and deadline oriented.
- Data entry and processing skills.
**Salary**: ฿18,000.00 - ฿20,000.00 per month
**Experience**:
- Customer service: 2 years (required)
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