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Assistant Manager

1 month ago

สมทรปราการ, Thailand BASF (Thai) Ltd. Full time

We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future.

We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress.

Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity, orientation, and background. At BASF, careers develop from opportunities.

**Main responsibilities**
- Provide on-the-job mentoring and coaching to team members in matters related to OTC process efficiency and foster customer focus culture.
- Manage the employee development process in setting target agreement, performance review and career development plan.
- Involve in the recruitment and talent management of CSOs to retain and develop staff with potential.
- Provide order management-related expertise and information to business, functional counterparts and customer services community for continuous process improvement and system harmonization and solution coordinator for process problem solving.
- Order management performance monitoring using dedicated KPIs and reporting.
- Ensure CSO team effectiveness by fostering cross-BU knowledge sharing and creating a reliable back-up system.
- Manage customer complaints via Non-conformance Management (NCM) system (creating NCMs, monitoring investigation and closure) and reporting on customer complaints.
- Responsible for 3rd party shipment from overseas supplier and also the export business to other countries.

**Qualifications**
- Bachelor’s degree in Business Administration or related field.
- Minimum of 5-year experience in Customer Services, Supply Chain and Logistics.
- Good command of spoken and written English.
- Have computer literacy skills in MS office and SAP.
- Good interpersonal, problem solving skills as well as communication skills.
- Able to work under pressure.

**Work location**
- Bangpoo, Samutprakan