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Exhibition Guide Manager of Work with Travel Agencies
4 weeks ago
**Key Responsibilities**:
1. **Order Tracking and Communication with Travel Agents**:
- Maintain constant and prompt communication with partner agencies, including ticket sales points in Chiang Mai.
- Monitor all orders and ensure timely updates for each agency, maintaining clear communication and providing information on ticket sales.
2. **Establishing a Communication System for Order Processing and Settlements**:
- Develop and implement a system for efficient order processing and settlements with each travel agency.
- Track financial transactions, report on payments and settlements, and coordinate all financial interactions with partners to ensure transparency and timely operations.
3. **Notifying the Center of Expected Tourist Groups**:
- Ensure timely notifications to the administrative center about the arrival of tourist groups to prepare for their visits.
- Maintain close contact with the center’s administrator and promptly provide all information regarding scheduled visits.
4. **Welcoming and Escorting Tourist Groups**:
- Welcome tourist groups on-site, ensuring a warm reception and overseeing their visit to the exhibition.
- Organize tours and accompany groups through the exhibition as needed, helping visitors navigate the venue.
5. **Resolving Issues and Providing Support During the Tour**:
- Take responsibility for resolving any issues that arise during the exhibition visit to ensure a comfortable and satisfying experience for clients.
- Stay in contact with agencies and partners in case of unforeseen situations, providing necessary assistance.
6. **Ensuring Timely Payments and Financial Transactions**:
- Monitor timely payments from travel agencies in accordance with partnership agreements.
- Maintain financial records and reporting, including adjustments and corrections that may arise during the collaboration.
7. **Event Coordination and Collaboration with the Center Administrator**:
- Organize and oversee all activities related to receiving tourist groups, ticket sales, and visit management.
- Collaborate with the center’s administrator to ensure smooth operations and prompt information exchange with travel agencies and ticket sales points.
1. **Educational Background**:
- Bachelor’s degree in tourism, hospitality management, business administration, or a related field.
2. **Experience in Tourism or Event Management**:
- At least 1-2 years of experience in roles involving customer service, event coordination, or tourism-related activities, especially those requiring close communication with travel agencies.
3. **Communication Skills**:
- Strong verbal and written communication skills, with proficiency in maintaining clear and professional communication with partners and customers.
4. **Organizational Skills**:
- Ability to manage multiple tasks and orders simultaneously, with excellent attention to detail for tracking orders, processing payments, and coordinating schedules.
5. **Basic Financial Management**:
- Understanding of basic financial principles, including tracking transactions, handling payments, and reporting.
6. **Language Proficiency**:
- Fluency in the local language (e.g., Thai) to advanced proficiency in English to communicate effectively with international clients and partners.
7. **Technical Skills**:
- Proficiency in standard office software (e.g., Microsoft Office, especially Excel) and basic familiarity with order-tracking systems or CRM tools.
Ideal Qualifications:
1. **Advanced Experience in Tourism or Hospitality**:
- 3-5 years of experience in tourism, hospitality, or event management, particularly with hands-on experience in coordinating with travel agencies and handling group visits.
2. **Strong Customer Service and Problem-Solving Skills**:
- Proven ability to handle customer inquiries, manage unforeseen situations, and resolve issues effectively to ensure a positive customer experience.
3. **Advanced Financial and Analytical Skills**:
- Experience with financial reporting, settlements, and budget management, with an understanding of complex transaction tracking and reconciliation.
4. **Language Proficiency**:
- Advanced proficiency in English, with additional knowledge of other languages (such as Chinese) being a plus, to cater to a diverse international client base.
5. **Project Management Skills**:
- Knowledge of project management principles, with experience in organizing and overseeing multiple aspects of event or group visit coordination.
6. **Interpersonal and Collaborative Skills**:
- Strong interpersonal skills with the ability to collaborate effectively with internal teams, such as the center administrator, and external partners, such as travel agents.
7. **Proficiency in CRM and Financial Systems**:
- Familiarity with CRM (Customer Relationship Management) tools, financial management software, and other digital tools used in order processing and partner communication.
ประเภทของงาน: งานประจำ
ชำระเงิน: ฿15,000.00 - ฿