Japanese Guest Relations Officer

4 weeks ago

กรงเทพมหานคร, Thailand Hilton Full time

Japanese Guest Relations Officer

A Guest Relations Officer directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.

**What will I be doing?**

As Guest Relations Officer, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Executive is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

- Meet, greet and direct Guests who enter the lobby area
- Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
- Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
- Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
- Manage, record and resolve promptly Guest or customer complaints
- Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
- Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
- Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
- Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
- Maintain good communication and work relationships in all hotel areas
- Maintain staffing levels to meet business demands
- Attend all Reception meetings and Executive Lounge Meetings
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Assist with other departments, as necessary

**What are we looking for?**

Guest Relations Officers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- An ability to listen and respond to demanding Guest needs
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Commitment to delivering a high levels of customer service
- Ability to work under pressure
- Flexibility to respond to a variety of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous experience in a customer service function or in a similar role
- A passion for delivering an exceptional level of Guest service
- High level of IT proficiency

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

  • Guest Relations Officer

    2 weeks ago

    กรุงเทพมหานคร, Thailand Hilton Full time

    Guest Relations Officer - Japanese With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton...

  • Guest Relations Officer

    3 months ago

    กรุงเทพมหานคร, Thailand Anantara Full time

    Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Guest Relations Officer

    3 months ago

    กรุงเทพมหานคร, Thailand Anantara Siam Bangkok Hotel & Spa Full time

    College degree in hotel management or related field. Previous experience in Front Office or Guest Services. Excellent communication skills. Experience with Front Office Systems. Proficient in English, both written and spoken. **Job skills required**: Management, English

  • Guest Relation Officer

    4 weeks ago

    กรุงเทพมหานคร, Thailand Hilton Full time

    Guest Relation Officer With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Guest Relations Officer

    3 weeks ago

    กรุงเทพมหานคร, Thailand Hilton Full time

    Guest Relations Officer With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Guest Relations Officer

    3 weeks ago

    กรุงเทพมหานคร, Thailand Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Chinese Guest Relations Officer

    4 weeks ago

    กรุงเทพมหานคร, Thailand Hilton Full time

    Chinese Guest Relations Officer A Guest Relations Officer directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Relations Officer, you will directly address the needs of VIP Guests and inform other Team...

  • Chinese Guest Relations Officer

    3 weeks ago

    กรุงเทพมหานคร, Thailand Hilton Full time

    A Guest Relations Officer directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Relations Officer, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to...

  • Guest Relation Team Member

    2 weeks ago

    กรุงเทพมหานคร, Thailand Crowne Plaza Hotels & Resorts Full time

    **Guest Relation Team Member (Japanese)** ゲストリレーションチームメンバー（勤務地：ホテルクラウンプラザバンコク） We believe every plate tells a story. So, we’re searching for an Executive Chef with a palate for serving up truly memorable dishes. Whenever and wherever our guests choose to dine. Behind the scenes,...

  • Guest Relations Agent

    3 weeks ago

    ธนบุรี, กรุงเทพมหานคร, Thailand Anantara Full time

    **Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Guest Relations Supervisor

    2 months ago

    กรุงเทพมหานคร, Thailand Hilton Full time

    Guest Relations Supervisor A Guest Relations Supervisor supports the needs of VIP Guests and informs other Team Members of VIP needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Relations Supervisor, you will support the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an...

  • Guest Service

    4 weeks ago

    บางรัก, กรุงเทพมหานคร, Thailand De Arni Hotel Bangkok (โรงแรม เดอ อานี กรุงเทพฯ) Full time

    **หน่วยงาน / องค์กร** De Arni Hotel Bangkok (โรงแรม เดอ อานี กรุงเทพฯ) จำนวนที่รับสมัคร (อัตรา) 2 ระดับเงินเดือน (บาท) 15,000 - 20,000 หมวดงาน...

  • Guest Relations Agent

    2 months ago

    กรุงเทพมหานคร, Thailand Anantara Full time

    **Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Guest Relations Officer

    2 weeks ago

    กรุงเทพมหานคร, Thailand Marriott International, Inc Full time

    **Job Number** 24105683 **Job Category** Rooms & Guest Services Operations **Location** W Bangkok, 106 North Sathorn Road, Bangkok, Bangkok, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Organize, confirm, process, and conduct all guest check-ins/check-outs, room...

  • Guest Relations Officer, Paii

    1 week ago

    กรุงเทพมหานคร, Thailand Marriott International, Inc Full time

    **Job Number** 24109641 **Job Category** Food and Beverage & Culinary **Location** W Bangkok, 106 North Sathorn Road, Bangkok, Bangkok, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Greet guests and determine the number in their party. Seat guests by finding a clean,...

  • F&b Guest Relations Officer

    3 weeks ago

    กรุงเทพมหานคร, Thailand Hilton Full time

    F&B Guest Relations Officer / Chinese Speaking With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship...

  • Guest Relations Manager

    4 weeks ago

    กรุงเทพมหานคร, Thailand Grand Mercure Bangkok Atrium Full time

    **Job Description**: - Leading team to maximize revenue by up-sell program. - The Guest Relations Manager is fully in-charge to efficiently run and supervise of the Lobby area. - To maintain a high degree of operational efficiency at the Guest Relation desk, Business Center and in the lobby. - To keep all the tools on hand updated and enabling a smooth...

  • Senior Japanese Interpreter and Admin Officer

    2 weeks ago

    กรุงเทพมหานคร, Thailand Pasona HR Consulting Recruitment (Thailand) Co.,Ltd Full time

    Job ID 49388 Business Banking, Finance, Securities, Insurance Job Detail - Real time Interpretation and translation - Attend meeting or conference to interpret and convert speech from one language into the other - Manage work schedules to meet a deadline - Guide and escort company executives and guests - Support the daily operation in Collection...

  • Japanese Coordinator

    2 weeks ago

    กรุงเทพมหานคร, Thailand JAC Recruitment Full time

    **Japanese Coordinator (JLPT N2+)**: - Job title: - Japanese Coordinator (JLPT N2+)- Location: - Bangkok- Specialisation: - Banking & Financial Services / Insurance- Salary: - THB 25,000 - 45,000 (Annual)- Reference: - PR/114469- Contact details: - Thananya Kraium- Job published: - April 22, 2024 16:09**Position**: Japanese Speaking Coordinator (JLPT...

  • Guest Relation

    2 weeks ago

    กรุงเทพมหานคร, Thailand บริษัท สยาม ทาคาชิมาย่า (ประเทศไทย) จำกัด Full time

    ค้าขายปลีก/ค้าขายส่ง วันนี้ - คุณสมบัติพื้นฐาน - งานประจำ- 1 - 5 ปี- กรุงเทพมหานคร- ปริญญาตรีหรือสูงกว่า- 25,000 - 40,000 บาท/เดือน + Commission-...