Chinese Guest Relations Officer
3 weeks ago
A Guest Relations Officer directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.
**What will I be doing?**
As Guest Relations Officer, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Executive is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Meet, greet and direct Guests who enter the lobby area
- Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
- Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
- Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
- Manage, record and resolve promptly Guest or customer complaints
- Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
- Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
- Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
- Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
- Maintain good communication and work relationships in all hotel areas
- Maintain staffing levels to meet business demands
- Attend all Reception meetings and Executive Lounge Meetings
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Assist with other departments, as necessary
**What are we looking for?**
Guest Relations Officers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- An ability to listen and respond to demanding Guest needs
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Commitment to delivering a high levels of customer service
- Ability to work under pressure
- Flexibility to respond to a variety of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in a customer service function or in a similar role
- A passion for delivering an exceptional level of Guest service
- High level of IT proficiency
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all
-
Chinese Guest Relations Officer
4 weeks ago
กรุงเทพมหานคร, Thailand Hilton Full timeChinese Guest Relations Officer A Guest Relations Officer directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Relations Officer, you will directly address the needs of VIP Guests and inform other Team...
-
Guest Relations Officer
3 months ago
กรุงเทพมหานคร, Thailand Anantara Full timeCompany Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...
-
Guest Relations Officer
3 months ago
กรุงเทพมหานคร, Thailand Anantara Siam Bangkok Hotel & Spa Full timeCollege degree in hotel management or related field. Previous experience in Front Office or Guest Services. Excellent communication skills. Experience with Front Office Systems. Proficient in English, both written and spoken. **Job skills required**: Management, English
-
F&b Guest Relations Officer
3 weeks ago
กรุงเทพมหานคร, Thailand Hilton Full timeF&B Guest Relations Officer / Chinese Speaking With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship...
-
Guest Relation Officer
4 weeks ago
กรุงเทพมหานคร, Thailand Hilton Full timeGuest Relation Officer With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...
-
Guest Relations Officer
3 weeks ago
กรุงเทพมหานคร, Thailand Hilton Full timeGuest Relations Officer With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...
-
Guest Relations Officer
3 weeks ago
กรุงเทพมหานคร, Thailand Hilton Full timeWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...
-
Japanese Guest Relations Officer
4 weeks ago
กรุงเทพมหานคร, Thailand Hilton Full timeJapanese Guest Relations Officer A Guest Relations Officer directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Relations Officer, you will directly address the needs of VIP Guests and inform other Team...
-
Guest Relations Officer
2 weeks ago
กรุงเทพมหานคร, Thailand Hilton Full timeGuest Relations Officer - Japanese With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton...
-
Guest Service Agent
2 months ago
กรุงเทพมหานคร, Thailand Avani Full timeCompany Description Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter. **Job Description**: The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for...
-
Guest Relations Agent
3 weeks ago
ธนบุรี, กรุงเทพมหานคร, Thailand Anantara Full time**Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...
-
Guest Service Supervisor
2 months ago
กรุงเทพมหานคร, Thailand Avani Full time**Company Description** Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter. In this role you are a key ambassador for the hotel and the brand, and will work to create one of the most powerful first impressions for our guests....
-
Guest Relations Supervisor
2 months ago
กรุงเทพมหานคร, Thailand Hilton Full timeGuest Relations Supervisor A Guest Relations Supervisor supports the needs of VIP Guests and informs other Team Members of VIP needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Relations Supervisor, you will support the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an...
-
Guest Relations Agent
2 months ago
กรุงเทพมหานคร, Thailand Anantara Full time**Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...
-
Guest Relations Officer
2 weeks ago
กรุงเทพมหานคร, Thailand Marriott International, Inc Full time**Job Number** 24105683 **Job Category** Rooms & Guest Services Operations **Location** W Bangkok, 106 North Sathorn Road, Bangkok, Bangkok, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Organize, confirm, process, and conduct all guest check-ins/check-outs, room...
-
Internship fo chinese Speaking
3 weeks ago
ธนบุรี, กรุงเทพมหานคร, Thailand Anantara Full timeCompany Description A luxury hospitality brand for modern travellers, Anantara Riverside Bangkok connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush...
-
Guest Relations Officer, Paii
1 week ago
กรุงเทพมหานคร, Thailand Marriott International, Inc Full time**Job Number** 24109641 **Job Category** Food and Beverage & Culinary **Location** W Bangkok, 106 North Sathorn Road, Bangkok, Bangkok, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Greet guests and determine the number in their party. Seat guests by finding a clean,...
-
Guest Relations Manager
4 weeks ago
กรุงเทพมหานคร, Thailand Grand Mercure Bangkok Atrium Full time**Job Description**: - Leading team to maximize revenue by up-sell program. - The Guest Relations Manager is fully in-charge to efficiently run and supervise of the Lobby area. - To maintain a high degree of operational efficiency at the Guest Relation desk, Business Center and in the lobby. - To keep all the tools on hand updated and enabling a smooth...
-
Internship fo chinese Speaking
3 weeks ago
ธนบุรี, กรุงเทพมหานคร, Thailand MINOR Hotels Full timeWe offer 6 months Internship programme at Anantara Riverside Bangkok Resort where you can leverage your learning and develop your skills through all aspect of FO functions such as: Front Office Operations, Guest Service Center, Housekeeping Operations, Reservations and Finance for Front Office You are expected to constantly embrace new ideas and display...
-
Chef de Partie
3 weeks ago
กรุงเทพมหานคร, Thailand Grand Hyatt Erawan Bangkok Full timeSummary You will be responsible to assist with the efficient running of the Events department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Chef de Partie - Chinese is responsible to manage Chinese food of Events kitchen, in order to prepare a consistent, high quality...