IT Support Technician
2 weeks ago
**Role: IT Support Technician**
**Location: BKK, Thailand**
The General IT Support Technician(L2) will be required to support each line of business on a dedicated basis.
**Role Description**:
- Flexible, able to multitask, and prioritize reported issues.
- Provide a high level of customer service to users seeking problem resolution.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the issue and details provided by customers.
- Walk the customer through the problem-solving process.
- Direct unresolved issues to the next level of support personnel.
- Provide accurate information on IT products or services.
- Record events and problems and their resolution in internal ticketing systems.
- Follow-up and update customer status and information.
- Pass on any feedback or suggestions by customers to the appropriate internal team.
- Logistics responsibilities include providing overall management in daily administration, asset distribution/ setup, and shipping/ receiving. Inventory of storage spaces, stocking, and maintenance of IT vending machines.
- Level 1 video conferencing support including troubleshooting of video conferencing equipment and inspection of video conferencing spaces and technical support of event spaces and events.
- Proficient in end-user network troubleshooting tools and practices.
**Requirements**:
- Proven experience as a help desk technician or IT support technician.
- Strong understanding and troubleshooting resolution skills of computer systems, mobile devices and other tech products including mobile device management (MDM), iOS/ Android, Mac, Windows, and Linux operating systems.
- Ability to diagnose and resolve basic to moderately complex end-user technical issues.
- Proficiency in English, excellent task management, verbal, and written communication skills.
- Customer-oriented technical professional.
- Technical support professional with experience in the IT technical support field focused on end-user support.
**About Cognizant**:
**#LI-CTSAPAC
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