IT Technician

Joining TUI Musement as IT Technician based in Thailand, you will be part of the APAC IT team, who support primarily all TUI MM sites in APAC region and secondly worldwide. As an IT Technician, your focus will be on Deskside Support (In Person or Remote). The responsibilities include but are not limited to O365 support, W10 support (including imaging), issue troubleshooting and in general user’s support. Additionally, assisting with onboarding of Users and devices, included but not limited to iPADs, Fixed Phones, Mobiles and point of sales devices.

Backoffice: As needed the IT Technician will also act as “Smart hands” for the back-office infrastructure such as but not limited to servers, firewalls, switches, NAS, phone system.

Reporting and Special Projects: Upon request the IT Technician may be asked to compile reports, track, and confirm inventory, or participate in special projects that go above and beyond their core and daily work.

Collaboration and Growth mindset: IT Technicians belong not only to their local and regional teams, but also are part of a global IT resource pool (and team). Expectation is that the IT Technician commits to continuous growth and development of his/her IT skillset, this includes excellent development of use of soft skills. TUI MM is the world’s leading provider of destination experiences. With 9,000 diverse employees in 49 countries and head office locations including Palma de Mallorca, Luton, and Hannover. We offer 14 million guests a portfolio of excursions, activities, tours, transfers, and guest services. TUI MM is part of TUI Group, the world's leading tourism group.

**ABOUT THE JOB**
- Work with 3rd party vendors, acting as liaisons e.g., DTAC.
- Assist in end user education to assist in their productivity e.g., help users migrate to OD or Teams.
- Willingness to learn and assist with IT Budgeting.
- Willingness to develop as an SME (Subject Matter Expert) on a technology that falls within the scope of the TUI MM IT domain.

**ABOUT YOU**
- Strong Customer Services Skills: Polite, Professional, and Polished.
- Speak and write fluent English.
- Strong IT experience working hands-on with Windows 10/11, Apple OS, smartphones in a “Help Desk” environment.
- Provide deskside support (in person or remote) as needed to TUI MM -EMEA internal employees.
- Maintain high availability during your shift either in the office or if working remote via TEAMS.
- Collaborate and share knowledge within your team, contributing to the collective knowledge the team.
- Together with the TUI Commercial team, you will be responsible for generating accelerated growth of Activities & Experiences to existing and potential TUI customers around the world, through our digitally enabled interfaces.
- Experience and /or certifications on any of the following technologies is highly valued:

- Extensive experience with Windows 10 (/11).
- Experience with Office 365.
- Experience Apple iPads, iPhones.
- Experience with Smartphones.
- Any experience in cloud solution and/or any digital platforms is considered an extra asset.

**ABOUT OUR OFFER**
- Competitive salary and benefits as standard
- Career progression opportunities in more than 50 countries worldwide
- Develop yourself as part of a friendly, richly diverse and virtual international team
- Exceptional approach to your learning - access to free learning platforms & language lessons

TUI Musement is a leading Tours & Activities business. It combines a scalable digital platform with local service delivery, to offer excursions, activities, tickets and transfers in more than 50 countries worldwide. There are over 130,000 ‘things to do’ in all major holiday and city destinations, which are distributed through B2B partners, via the Musement and TUI websites and direct to TUI customers. We also offer services to cruise lines through Intercruises Shoreside & Port Services in ports worldwide. TUI Musement sold around 10 million excursions, tours and activities delivered by our international colleagues located around the world and is one of the major growth areas of TUI Group.

In 2018, TUI’s Tours & Activities division acquired Musement, a leading traveltech start-up. Following a two-year transition period, both became one fully integrated business - known as TUI Musement - combining the global reach, strong resources and high quality in-destination service delivery of TUI, with the digital capabilities, agile working methodology and start-up mindset of Musement.

We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.

**#TUIJobs #TUIMusement #Hybrid #LI-LB