Client Manager
3 weeks ago
Great that you're thinking about a career with BSI
Key responsibilities & accountabilities
- Assess client's Management Systems in accordance with the standards and relevant specifications and provide effective management of a portfolio of clients in carrying out assessments of their management systems so that they achieve, continue to meet, and if the client wishes ultimately exceed their scheme requirements.
- Assist Operation Team to liaise with clients and preparing the assessments and travel plans.
- Conduct necessary meetings and provide progress updates to clients on the conduct of pre-assessments / pre-visits, documentation reviews, initial assessments, continuing assessment, re-certification assessment visits and results of findings. Review and verify the acceptance of client's corrective & preventive actions plan.
- Ensure and manage the clients' records and other related matters are properly dealt with to assure client satisfaction is maintained.
- Lead assessment teams as required ensuring that team members are adequately briefed so that quality of service is maintained and that effective working relationships are sustained both with Clients and within the team
- Mentoring and coaching new or inexperienced colleagues as needed to meet the business needs.
- Following the training plan developed by the Line Manager in order to reach assessor status and then Lead assessor status through the prescribed program (based on the audit and technical knowledge, skills and experience they have as well as the requirements of ISO 19011). Participate in additional training based on future business needs.
- Maintain and develop assessment skills and technical and management system standards knowledge
- Any other assignments as needed to meet assessment delivery to achieve business objectives.
Knowledge / Skills / Abilities
- Qualifications and/or equivalent industry experience in the required industry sector as determined by the resource planning requirements (e.g. IRCA qualified auditor in ISO 9001 / ISO 14001 / ISO 45001);
- Demonstrate a thorough understanding of how a business operates to ensure appropriate interpretation of management system standards.
- Demonstrate high-level interpersonal skills with the proven ability to communicate effectively at all levels within a client/s organization and BSI.
- Proven negotiation skills to be able to negotiate technical issues when dealing with the client organization's management in relation to assessment findings.
- Excellent presentation skills, able to present assessment findings professionally and effectively, often through formal stand-up presentations to a group of senior managers.
- Energy and commitment to undertake the assessor role, which can be very demanding, working within different premises every day, being in front of the client and constantly on the move.
- Learning ability to keep up with changes to business, industry, management thinking and developing assessment styles.
- Strong written communication skills able to formulate clear, concise and professional reports, explaining technical issues, within required timeframes. Effective communication through the written word is essential.
- Self-organization skills / self-motivated - operating from home and remote from any BSI office, the assessor needs to be able to manage their own workload to maximize self-effectiveness.
- Demonstrate thorough technical knowledge to be able to interpret the language of the Client organization.
- Demonstrates ability to coherently deliver training courses across the full spectrum of the delegate profile (boardroom to shop floor)
- Possess knowledge of individual learning styles and how to address these through the design and development of training courses through the use of accelerated learning techniques.
- Ability to design and develop training courses and materials to meet specific aims
- Proven administrative and organizational skills, with the ability to meet deadlines and manage customer expectations
- Understanding of development processes, training needs analysis and training evaluation techniques
Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.
BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.
-
Client Manager
3 months ago
กรุงเทพมหานคร, Thailand NTT DATA Full time**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** This...
-
Client Manager
6 months ago
กรุงเทพมหานคร, Thailand NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Client Manager
3 months ago
กรุงเทพมหานคร, Thailand NTT DATA Full time**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** This...
-
Client Manager
7 months ago
กรุงเทพมหานคร, Thailand BSI Full timeGreat that you're thinking about a career with BSI! To conduct various types of audits to work closely with BSI clients to help them improve their performance by assessing their systems and processes against BSI standards. Purpose of position - Prepare assessment reports and deliver findings to clients to ensure client understanding of the assessment...
-
Client Manager
6 months ago
กรุงเทพมหานคร, Thailand NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Manager Client Management
4 weeks ago
กรุงเทพมหานคร, Thailand DKSH Full timeLocation: Bangkok, TH, TH, 10260- Global Business Unit: HEC- Job Function: Client Management- Requisition Number: 165198- Description: **Job Summary**: Lead and manage client accounts to ensure smooth client business integration and drive business growth of clients **General Responsibilities**: - Manage operating departmental budgets and costs according to...
-
Manager Client Management
3 weeks ago
กรุงเทพมหานคร, Thailand DKSH Full timeLocation: Bangkok, TH, TH, 10260- Global Business Unit: CG- Job Function: Client Management- Requisition Number: 167665- Description: **Job Summary**: Lead and manage client accounts to ensure smooth client business integration and drive business growth of clients **General Responsibilities**: - Manage operating departmental budgets and costs according to...
-
Manager Client Management
6 months ago
กรุงเทพมหานคร, Thailand DKSH (Thailand) Limited Full timeAbout DKSH DKSH’s purpose is to enrich people’s lives by providing access to goods, services, and insights. United by our vision to be the trusted partner, we help companies grow in Asia and beyond across our Business Units Consumer Goods, Healthcare, Performance Materials, and Technology. Delivering life-saving drugs to hospitals, bringing high-quality...
-
Associate, Client Management
2 months ago
กรุงเทพมหานคร, Thailand Standard Chartered Full time**Job Summary** **The role is responsible for**: - The leadership and proactive management of the team and deliver the highest quality client service for the client tier under FI or Corporate - Drive relevant targets across team. Ensure that the team works collaboratively to deliver excellent client service, getting clients to the point of...
-
Key Client Manager
3 months ago
กรุงเทพมหานคร, Thailand NTT DATA Full time**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** This...
-
Analyst, Client Management
2 months ago
กรุงเทพมหานคร, Thailand Standard Chartered Full time**Job Summary** **The role is responsible for**: - Performing making activities across the Client Management processes and ensuring that client onboarding activities such as timely completion of Client Due Diligence (CDD), Credit documentation, arrange processing of various channels and related products and services setup requests are performed on a timely...
-
Analyst, Client Management
2 months ago
กรุงเทพมหานคร, Thailand Standard Chartered Full time**Job Summary** **The role is responsible for**: - Performing making activities across the Client Management processes and ensuring that client onboarding activities such as timely completion of Client Due Diligence (CDD), Credit documentation, arrange processing of various channels and related products and services setup requests are performed on a timely...
-
Client Success Manager
6 months ago
กรุงเทพมหานคร, Thailand NTT Ltd. Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Client Manager
2 months ago
กรุงเทพมหานคร, Thailand BSI Full timeGreat that you're thinking about a career with BSI! Client Manager - Auditor To conduct various types of audits to work closely with BSI clients to help them improve their performance by assessing their systems and processes against BSI standards Purpose of position - Prepare assessment reports and deliver findings to clients to ensure client...
-
Key Client Manager
7 months ago
กรุงเทพมหานคร, Thailand NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Key Client Manager
7 months ago
กรุงเทพมหานคร, Thailand NTT Ltd. Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Senior Client Manager
6 months ago
กรุงเทพมหานคร, Thailand Design Bridge and Partners Full time**About us** At Design Bridge and Partners we believe design is the most powerful means of driving positive change. Whatever the business. Whatever the challenge. Because design answers the big questions. Reshaping how organizations behave and how people experience the world. So we're redefining what design is and what design can do for brands, businesses,...
-
Client Success Manager
2 months ago
กรุงเทพมหานคร, Thailand Atiom Full time**Position**: Client Success Manager **Location**: Bangkok **Job Type**: Full-Time **Client Success Manager** **The Role** **Some of your responsibilities are**: - Day-to-day client communications - On-boarding clients to Atiom and conducting training sessions - Upselling and ensuring high client satisfaction on Atiom - Creating client training...
-
Client Manager- Auditor
6 months ago
กรุงเทพมหานคร, Thailand BSI Full timeGreat that you're thinking about a career with BSI! To conduct various types of audits to work closely with BSI clients to help them improve their performance by assessing their systems and processes against BSI standards Key responsibilities & accountabilities - Assess client's Management Systems in accordance with the standards and relevant...
-
Client Account Manager
3 months ago
กรุงเทพมหานคร, Thailand Entelech Full time**Client Account Manager** In your capacity as a 360 Sales Executive at Entelech, your role is not just about selling; it's about crafting a comprehensive sales experience that starts with the initial contact and extends well beyond the closing of a deal. You will be a linchpin in our expansion into Thailand, a market with unique challenges and...
