Sales Executive

4 months ago

กรงเทพมหานคร, Thailand Marriott International, Inc Full time

**Job Number** 24031414

**Job Category** Sales & Marketing

**Location** Renaissance Bangkok Ratchaprasong Hotel, 518/8 Ploenchit Road, Bangkok, Bangkok, Thailand VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**Position Summary**

The Sales Executive is primarily responsible for handling customer inquiries and lead requests for groups. The incumbent will work with customers to align customer preferences with brand needs and actively up-sell each business opportunity to maximize revenues and drive customer loyalty. This position will also ensure that business is turned over properly and in a timely fashion for quality service delivery. The incumbent is responsible for driving customer loyalty by delivering service excellence throughout each customer experience. This position will process business correspondence and create contracts and other related booking documentation as required. This position requires excellent selling skills, strong communication skills, and a detailed understanding of property operations, food and beverage, and planning.

The Sales Executive has overall responsibility for transacting group customer inquiries and lead requests and achieving revenue and booking goals for their team. Overall, the position is accountable for the following:
**Sales and Marketing**
- Respond in a timely manner to incoming transient /group/catering opportunities that are within pre-defined parameters. Refer opportunities to appropriate sales associate if business is outside these parameters.
- Work collaboratively with other sales channels (e.g. on-property resources) to ensure sales efforts are coordinated, complementary and not duplicative.
- Understand the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and how to sell against them.
- Ensure business booked is within hotel parameters. Close the best opportunities for the property based on market conditions and the property’s needs.
- Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Transfer accurate, complete, and timely information to the Events department in accordance with hotel and brand standards.
- Actively up-sell each business opportunity to maximize revenue.
- Drive customer loyalty through excellent customer service throughout the sales process. Serve the customer by understanding their needs and recommending appropriate features and services that best meet their needs. Build and strengthen relationships with existing and new customers to enable future bookings.
- Build and maintain strong working relationships with key internal and external stakeholders.
- Understand and actively utilize company marketing initiative/incentives to close business.
- Follow up on opportunities uncovered by the proactive sales team.
- Implement process improvements and best practices.
- Establish clear expectations for customers and properties throughout the sales process.
- Effectively resolve guest issues that arise as a result of the sales process. Bring issues to the attention of property and sales leadership team as appropriate.
- Execute and support Marriott’s Customer Service Standards and hotel’s Brand Standards.
- Participate in and practice daily service basics of the brand
- Execute exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Serve the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott International.
- Perform other duties, as assigned, to meet business needs.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an ama

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