IT Incident and Problem Manager

ตำแหน่ง Incident Manager วันที่ 23/12/2024 ความรับผิดชอบ importance in overseeing the incident management process, ensuring efficient resolution of critical incidents, and improving the overall response process. The role requires strong communication skills, the ability to handle high-pressure...

รายละเอียดงาน **รูปแบบงาน**: งานประจำ **จำนวนที่รับ**: ไม่ระบุ **สถานที่ปฏิบัติงาน**: กรุงเทพมหานคร(เขตราชเทวี) **เงินเดือน(บาท)**:...

**Position Summary** The Incident Coordinator will provide an IT Support within 24x7 shift environment supporting customers/users and delivering functions under the Managed Services Portfolio. **You will** - Acts as the escalation point for complex customer issues from technical support personnel. - Own the day-to-day incident processes for Managed...

**Main Objectives and Activities** - A full-time daytime position, 12hrs shift with break, 3-4 days/week to handle Technical Support Line including weekends and public holidays. - Follow up and monitoring incidents and escalate as per agreed SLA and established procedures. - Rigorously monitor production work and report delays/errors. - Make requests from...

**About the job** The Incident Coordinator will be responsible for providing incident management support in a 24x7 shift-based environment, assisting customers/users and executing tasks as part of an Allianz global team, supporting worldwide functions. **What you do** - Serve as the escalation point for complex customer issues, liaising with technical...

**Main objectives and Summary** - Responsible for overall IT support for ATA users. - Deliver efficient IT support service. - Maximize security and availability of ATA infrastructure. - Ensure SLA for incidents and established procedures are respected. - Provide IT administration and service IT-Support for Bangkok based users working for International Banks...

**Job description** - Support VMWare and Wintel platforms for our sponsor - Extend scope of services delivered to our sponsor - Maintain high standard of security for all managed platforms - Ensure high availability of the platforms through root cause analysis of incidents and proactive monitoring - Support and coach team members - Communicate with Wintel...

Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. Job Posting Location Bangkok Job Summary Incident response and Digital forensics (CSIRF) is responses to a compromise, breach, or attack. IR is focused on the containment of a threat or attack. Forensics involves a...

**Main objectives and Summary** - **Work from Tues - Sat and may need to be on-call during Sunday and Monday (24*7)**: - Participate in the administration and support of database management systems, as well as documentation - Performance Tuning of MSSQL DBs in Financial Application area - Support developers in the design, development and deployment of...

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...

**Main objectives** - Be responsible for Linux/Unix operating systems and associated subsystems. - Supporting day-to-day operation incidents, work orders, changes and assigned tasks. - Provide on-call support on rotation basis. - Troubleshoot and resolve hardware, software, and connectivity problems, including user access and component configuration. -...

รายละเอียดงาน **รูปแบบงาน **:งานประจำ**จำนวนที่รับ **:ไม่ระบุ**สถานที่ปฏิบัติงาน...

The role of Service Delivery Manager oversees the coordination of multidisciplinary IT functional teams in the governance, assurance and improvement in service delivery. With an eye for perfection, and attention to detail and the ability to influence people the role will oversee IT service improvements in ITIL, in KPI, help to shape Service level agreements...

The role of Service Delivery Manager oversees the coordination of multidisciplinary IT functional teams in the governance, assurance and improvement in service delivery. With an eye for perfection, and attention to detail and the ability to influence people the role will oversee IT service improvements in ITIL, in KPI, help to shape Service level agreements...

**Job** **Responsibilities**: - Responsible for the environments’ health and ability to quickly facilitate critical incidents to improve service availability and continuity - Align and develop processes that focus on service restoration after an incident occurs. Proactively ensure monitoring and alerts are updated to prevent future incidents - Maintenance...

**Main objectives and Summary** - Manage incidents, work orders, changes and Jira requests on Windows and VMWare platforms for our sponsors. - Accountable for configuration, installation, integration and operating support systems on Windows and VMWare platforms. - Propose recommendations for increasing stability of managed systems - Keep documentation and...

Introduction The X-Force Incident Response team (XFIR) helps IBM customers globally with their Digital Forensics and Incident Response needs, whether that’s before, during, or after an incident. Proactive projects include running tabletop exercises or helping to improve IR documentation, whereas reactive engagements might involve expert level forensic...

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

Be the overall E2E responsible and accountable for Roaming management, Service Assurance, resilience and reliability of the Service. Measuring continual Service Performance and capacity of the Service and driving actions through the Roaming Partners or delivery flows. Be responsible and accountable for event, incident, problem and changes to an existing...

Our client is one of the leading providers of Information and Communication Technology (ICT) to service providers. They are looking for Back office Manager who expert in Technical and Customer Management with telecommunication industries as a qualification as follows. **Responsibilities**: - Issuing point for incidents & activities demanding a level of...