IT Incident and Problem Manager

**What we do** At Coda, we break down barriers between publishers and their audiences by thinking outside of the app. Coda is trusted by 300+ top digital content publishers - including industry giants Activision Blizzard, Bigo, Electronic Arts, Riot Games, and Zynga - to grow revenue, profit margins, and customer engagement in 60+ markets with ease. For...

Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

**Position Summary** The Incident Coordinator will provide an IT Support within 24x7 shift environment supporting customers/users and delivering functions under the Managed Services Portfolio. **You will** - Acts as the escalation point for complex customer issues from technical support personnel. - Own the day-to-day incident processes for Managed...

**Main Objectives and Activities** - A full-time daytime position, 12hrs shift with break, 3-4 days/week to handle Technical Support Line including weekends and public holidays. - Follow up and monitoring incidents and escalate as per agreed SLA and established procedures. - Rigorously monitor production work and report delays/errors. - Make requests from...

**Main Objectives and Activities** - Working on 11hr shift to handle Technical Support Line including weekends and public holidays. - Act as single point of contact for all parties involved in the Major Incident, such as users and support group. And be able validate the Major Incident according to its Severity and business impact - Follow up and monitoring...

**About the job** The Incident Coordinator will be responsible for providing incident management support in a 24x7 shift-based environment, assisting customers/users and executing tasks as part of an Allianz global team, supporting worldwide functions. **What you do** - Serve as the escalation point for complex customer issues, liaising with technical...

**Main objectives and Summary** - Responsible for overall IT support for ATA users. - Deliver efficient IT support service. - Maximize security and availability of ATA infrastructure. - Ensure SLA for incidents and established procedures are respected. - Provide IT administration and service IT-Support for Bangkok based users working for International Banks...

**Deskside Support Engineer** **CAREER SUMMARY** **RESPONSIBILITIES** Act as a lead technician in the performance of Onsite Support activities. Perform complex installations and configurations of desktops, laptops, mobile devices and associated Peripherals and related software. Implement change related to BAU or Project of Onsite Service Delivery like...

**Main objectives and Summary** - **Work from Tues - Sat and may need to be on-call during Sunday and Monday (24*7)**: - Participate in the administration and support of database management systems, as well as documentation - Performance Tuning of MSSQL DBs in Financial Application area - Support developers in the design, development and deployment of...

Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. Job Posting Location Bangkok Job Summary Incident response and Digital forensics (CSIRF) is responses to a compromise, breach, or attack. IR is focused on the containment of a threat or attack. Forensics involves a...

The role of Service Delivery Manager oversees the coordination of multidisciplinary IT functional teams in the governance, assurance and improvement in service delivery. With an eye for perfection, and attention to detail and the ability to influence people the role will oversee IT service improvements in ITIL, in KPI, help to shape Service level agreements...

The role of Service Delivery Manager oversees the coordination of multidisciplinary IT functional teams in the governance, assurance and improvement in service delivery. With an eye for perfection, and attention to detail and the ability to influence people the role will oversee IT service improvements in ITIL, in KPI, help to shape Service level agreements...

**Main objectives and Summary** - Manage incidents, work orders, changes and Jira requests on Windows and VMWare platforms for our sponsors. - Accountable for configuration, installation, integration and operating support systems on Windows and VMWare platforms. - Propose recommendations for increasing stability of managed systems - Keep documentation and...

**Job** **Responsibilities**: - Responsible for the environments’ health and ability to quickly facilitate critical incidents to improve service availability and continuity - Align and develop processes that focus on service restoration after an incident occurs. Proactively ensure monitoring and alerts are updated to prevent future incidents - Maintenance...

Introduction The X-Force Incident Response team (XFIR) helps IBM customers globally with their Digital Forensics and Incident Response needs, whether that’s before, during, or after an incident. Proactive projects include running tabletop exercises or helping to improve IR documentation, whereas reactive engagements might involve expert level forensic...

Responsible to keep Flexcube Data base available 24/7. - Make sure all required stand by data bases available for any failover incidents - Proactively Review, prepare, and execute regular monitoring and house keeping activities of Flexcube data base (along with its objects) to ensure efficient working condition of data base. - Review, test and release any...

Experience managing technical security projects either as a consultant or internal security practitioner. A thorough understanding of network protocols, network devices, computer security devices, secure architecture & system administration in support of computer forensics & network security operations. Experience with assessing and developing...

As a Senior Unix system administrator to support National Bank means acting as a Unix platform expert. It is through your leadership, your autonomy, your high-level expertise and your knowledge of automation that you will have a positive impact on the productivity of the team. **Main Responsibility**: - Act as a reference expert in all aspects of AIX...

Argyll Scott is helping the client looking for Head of IT Cloud Service. This role will responsible for leading design, continuous improvement of the ITSM processes such as Incident Management, Problem Management, Change Management, and Service Level Management Processes. **Key Responsibilities;** - Work with security team to define security incident...

บันเทิง/สื่อ เมื่อวานนี้ - คุณสมบัติพื้นฐาน - งานประจำ- 3 - 5 ปี- กรุงเทพมหานคร- ปริญญาตรี- สามารถเจรจาต่อรองได้-...