Back Office Manager

4 days ago

กรงเทพมหานคร, Thailand PRTR Full time

Our client is one of the leading providers of Information and Communication Technology (ICT) to service providers. They are looking for Back office Manager who expert in Technical and Customer Management with telecommunication industries as a qualification as follows.

**Responsibilities**:

- Issuing point for incidents & activities demanding a level of technical expertise as a 24/7 capability hosted MS Operations.
- Monitoring ITSM ticket queues & distributing them efficiently to maintain the MTTR.
- Being on-call during out-of-business hours.
- Handling alarm analysis, operation maintenance, troubleshooting & change request implementation on transport and OSS domain (IPRAN, IPCORE, and OSS devices).
- Handling problem-solving & assignments is mandatory.
- Guiding to define & drive automation to improve Efficiency.
- Handling trouble ticket analysis and resolution of trouble tickets raised by customer/L1/L2 Teams.
- Handling fault management on all routers and switches equipment and following up with support in case of sophisticated cases.
- Identifying the root cause of P1/P2/P3/P4 incidents and recommending appropriate resolution action and other events that the customer identifies as requiring Root Cause Analysis (RCA).
- Supporting other functions to explain the Incident to customers for RCA Closure.
- Being the second level support of any Alarm/Event/KPI-related issues.
- Working closely with Performance & Problem management Function customer expectations.
- Closing Collaboration with Field-Team, NOC, and DPO team
- Ensuring timely restoration of Services to maintain MTTR for good customer experience & high Service availability to maintain Service Level Agreement (SLA).
- Creating End-to-End Network Understanding.
- 3PP or Customer (Internal and External) Governance Handling with excellent technical & soft skill sets.
- Driving Proficiency Improvement of the Team.
- Handling technical and non-technical discussions with the team.
- Managing customers' domain head.

**Qualifications**:

- Bachelor’s degree in Telecommunication Engineering, Network engineering, or related field.
- Radio Access Network
- Transport Domain, with TWDM experience.
- IPRAN + IPCORE, Switch Routers & Firewalls, Incident Management background.
- Have Technical Expert and Customer Management in Telecommunication background.
- Analytical skills like logical thinking, Problem-solving & handling assignments are mandatory.
- Knowledge of KPI/SLA and working closely with Performance & Problem management Function customer expectations.
- Leadership skills to handle the technical and non-technical discussions with the team.
- Excellent communication in English.

  • IT Back Office

    3 months ago

    วัฒนา, กรุงเทพมหานคร, Thailand TKIG SOLUTION CO.,LTD. Full time

    แชร์ เก็บงาน พิมพ์งาน ร้องเรียน สมัครงาน IT Back Office รับสมัครด่วน สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตวัฒนา) สาขาอาชีพหลัก : ไอที...

  • Admin Back Office

    2 months ago

    บางเขน, กรุงเทพมหานคร, Thailand บริษัท เมดิซายน์ เฮลท์แคร์ จำกัด Full time

    Admin Back office รับสมัครด่วน สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตบางเขน,เขตลาดพร้าว,เขตสายไหม,เขตหลักสี่) สาขาอาชีพหลัก :...

  • Back-end Developer

    4 days ago

    พญาไท, กรุงเทพมหานคร, Thailand บริษัท แอดวานซ์ อินโฟร์ เซอร์วิส จำกัด (มหาชน) Full time

    รายละเอียดงาน **รูปแบบงาน**: งานประจำ **จำนวนที่รับ**: 1 ตำแหน่ง **สถานที่ปฏิบัติงาน**: กรุงเทพมหานคร(เขตพญาไท) **เงินเดือน(บาท)**: 25,000 -...

  • Back-end Developer

    6 months ago

    กรุงเทพมหานคร, Thailand Optima Search Recruitment Full time

    Location: Near BTS Thonglor, Soi Thonglor 4 - Salary up to 80,000 Baht per month. - For Thai people ONLY. **Back-end Developer (Junior-Senior)** Location: Near BTS Thonglor, Soi Thonglor 4 (4 Days in the Office and 1 Day WFH) **Responsibilities**: - Develop and maintain scalable and high-performance APIs. - Collaborate with front-end developers to...

  • Back-end Developer

    7 months ago

    กรุงเทพมหานคร, Thailand Optima Search Recruitment Full time

    Location: Near BTS Thonglor, Soi Thonglor 4 - Salary up to 80,000 Baht per month. - 1 Day work from home per week. **Back-end Developer (Junior-Senior)** Location: Near BTS Thonglor, Soi Thonglor 4 (4 Days in the Office and 1 Day WFH) **Responsibilities**: - Develop and maintain scalable and high-performance APIs. - Collaborate with front-end developers...

  • Back-end Developer

    3 months ago

    กรุงเทพมหานคร, Thailand FMV Holdings Pte. Ltd. Full time

    The Back-end Developer is responsible for the development of back-end solutions and is required to collaborate closely with the front-end developers. **Job Scope** **Responsibilities**: - Develop and maintain server-side logic using Java - Design and implement APIs for seamless integration with front-end components - Collaborate with cross-functional...

  • Bk - Programme and Outreach Officer, Eo

    6 months ago

    กรุงเทพมหานคร, Thailand Foreign & Commonwealth Office Full time

    Job Description (Roles and Responsibilities) 1 **Main purpose of job**: This exciting role in the Embassy’s Political Section will help deliver UK strategic objectives in Thailand. The role focuses on the management, oversight, and implementation of programmes and projects on a wide range of issues, including human rights, parliamentary democracy,...

  • IT Officer

    6 days ago

    กรุงเทพมหานคร, Thailand Advanced Info Service Plc. Full time

    Job Posting Location Bangkok Job Summary Monitor capacity and resource by Partner zone and allocate the technician effectively according to the SLA requirement., Develop subcontract portal website for partners in order to reduce the manual process and to communicate with back office. and analyst /process the technician data to find insight of the technical...

  • Backend Officer

    4 days ago

    กรุงเทพมหานคร, Thailand Amex Full time

    **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...

  • Back-end Teams Project Manager

    2 months ago

    กรุงเทพมหานคร, Thailand PIATEC(Thailand) Co.,Ltd. Full time

    **仕事内容**: - You will be involved in the production of the client's website or system. - The main task is back-end implementation using Python/PHP. - Those who have experince about Project manager experience is a plus. **Qualification(Must)** ー JLPT N3 and above - Experience in team development and good communication skills - Interested in new...

  • Area Sales Supervisor

    7 months ago

    หนองแขม, กรุงเทพมหานคร, Thailand Fashion Group Full time

    Area Sales Supervisor (back office) รับสมัครด่วน สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตหนองแขม) สามารถเดินทางไปปฏิบัติงานต่างจังหวัดได้ :...

  • (Ict Network Provider) Back Office Manager

    2 days ago

    บางกอกใหญ่, กรุงเทพมหานคร, Thailand MatchaTalent Global Full time

    You will!: - Act as the issue point for Incidents & Activities demanding a level of technical expertise as a 24/7 capability hosted MS Operations. - Actively-Monitoring of ITSM Ticket queues & distribute them efficiently to maintain the MTTR. - On-Call Availability during out of business hours. - Alarm analysis, Operation-maintenance, trouble-shooting &...

  • Bar Back

    7 months ago

    กรุงเทพมหานคร, Thailand HSH Group Full time

    Working alongside a wonderful team at The Peninsula Bangkok, we are seeking a Bar back to provide operational service. - Work for a prestigious hotel in Bangkok - Learn and grow within a strong Food & Beverage operation. - Favourable remuneration package **Key accountabilities** - Prepares beverage order after receiving beverage order and ensuring its...

  • Accountant (Back Office) เพศหญิง

    4 months ago

    วัฒนา, กรุงเทพมหานคร, Thailand บริษัท จัดหางาน เพอร์ซันแนล คอนซัลแตนท์ (ประเทศไทย) จำกัด Full time

    รายละเอียดงาน **รูปแบบงาน **:งานประจำ**จำนวนที่รับ **:1 ตำแหน่ง**สถานที่ปฏิบัติงาน **:กรุงเทพมหานคร(เขตวัฒนา)**เงินเดือน(บาท) **:18,000 -...

  • ฺback Manager/ Area Manager

    7 months ago

    กรุงเทพมหานคร, Thailand บริษัท บ้านส้มตำ กรุ๊ป จำกัด Full time

    แชร์ เก็บงาน พิมพ์งาน ร้องเรียน สมัครงาน ฺBack Manager/ Area Manager รับสมัครด่วน สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(ทุกเขต) สาขาอาชีพหลัก :...

  • Bk - Trade Policy & Market Access Officer, Ao

    7 months ago

    กรุงเทพมหานคร, Thailand Foreign & Commonwealth Office Full time

    Job Description (Roles and Responsibilities) **Main purpose of job**: The British Embassy Bangkok is a large diplomatic mission of around 150 staff delivering a dynamic and rapidly expanding programme of activity in support of the UK’s objectives including on economic and sustainable development, trade, security, open societies, consular services and law...

  • Bk - Liaison Advisor - Nca, Eo

    7 months ago

    กรุงเทพมหานคร, Thailand Foreign & Commonwealth Office Full time

    Job Description (Roles and Responsibilities) **Main purpose of job**: Working to the National Crime Agency (NCA) Country Manager and Senior Liaison Advisors, the role is to maintain contacts and liaise with the host law enforcement and legal system, Foreign Law Enforcement Community and UK Law Enforcement in both Thai and English languages. The role holder...

  • HRd Officer

    7 months ago

    กรุงเทพมหานคร, Thailand RGF Full time

    **Job Detail**: - HRD Officer (Training) (25K-35K) (SDG-95105) - เจ้าหน้าที่ HRD (Training)- - To be responsible for conducting all training for back-office staff such as new hire orientation, norm philosophy, and other related modules related to back office - Support creating & implementing HRD projects related such as Soft skill...

  • Senior Back-end Developer

    3 weeks ago

    กรุงเทพมหานคร, Thailand Jibble Group Sdn Bhd Full time

    **About The Job** We’re looking for an experienced back-end developer to contribute to the 2.0 version of Jibble, built on.NET Core. Your primary responsibility will be building key integrations to our Jibble 2.0 API such as Gusto, Intercom, Zenefits, Zapier and many others. Besides back-end development, you will be deeply involved in the design process...

  • Bk - Corporate Services Manager - Operations Lead

    6 months ago

    กรุงเทพมหานคร, Thailand Foreign & Commonwealth Office Full time

    Job Description (Roles and Responsibilities) 1 **Main purpose of job**: The British Embassy Bangkok is a large diplomatic mission of around 150 staff delivering a dynamic and rapidly expanding programme of activity in support of the UK’s objectives including on economic and sustainable development, trade, security, open societies, consular services and...