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Key Account Executive

4 weeks ago

กรงเทพมหานคร, Thailand Data Wow Co., Ltd. Full time

Strategically plan varying approaches to manage different types of customers by developing a thorough understanding of customer positioning, products/services, and needs and requirements; and preparing customized solutions and communication to deliver personalized experiences
- Proactively build, grow and maintain connections with clients and ensure high engagement and satisfaction on a regular basis
- Negotiate renewals, upsell and cross -sell product add-on
- Work as a thinking business partner and advisor to clients with the ambition to drive customer success, linking our customers and our partners in discovering new opportunities to work together for mutual benefit
- Act as the main point of contact between key clients and internal teams
- Work together with Sales team to better prospect and understand customers to more effectively sell products and services
- Manage day-to-day client communication and ensure smooth execution of on-going projects
- Communicate and build strong working relationships clients’ C-Suites, executives and staff across all levels
- Document all interactions with customers and share findings, flag issues, customer feedback with related teams for continuous improvement
- Report account progress, goals, and forecasts to internal stakeholders

**Requirements**:

- 1-2 years of experience in Sales, Business Development, and/or Account Management (experience in SaaS/Consulting/Tech a huge plus)
- Bachelor’s degree in Business, Sales, Marketing, or tech-related fields
- Excellent communicator with the ability to build rapport and trust with key clients’ executives
- Ability to multitask and handle multiple client accounts
- Strong negotiation, value-based selling, and leadership skills
- High customer service skills and patience when handling tough cases
- Excellent command of Thai and English both written and verbal
- Have a customer-centric mindset
- Eager to learn, self-driven, and welcome challenges with a positive attitude
- Excellent strategic planning, analytical, time management skills

**Benefits**
- Competitive Salary
- Flexible working hour
- Work from home
- Group health insurance
- Mental Wellness Service
- You pick your equipment (Mac / Windows)
- Grab Food and Grab Transportation
- Free snacks & drinks (at the office)
- Pay 100% for Job-related Training Courses
- Free language course and certificate fee