Operations Manager
6 months ago
Overseeing the daily operations of a Quick Service Restaurant (QSR), ensuring high standards of service, quality, and customer satisfaction.
Managing, motivating, and mentoring staff, including servers, kitchen staff, and front-of-house personnel, to deliver exceptional customer service and maintain a positive work environment.
Implementing efficient workflows, procedures, and scheduling to meet customer demand while controlling costs.
Monitoring service quality, addressing customer feedback, and resolving issues promptly and professionally to ensure a high level of customer satisfaction.
Collaborating with chefs and culinary teams to develop and update menus, pricing strategies, and daily specials to enhance the dining experience and profitability.
Managing inventory levels, including food, beverages, and supplies, to prevent shortages, minimize waste, and maintain product freshness.
Enforcing health and safety standards, food safety protocols, and cleanliness guidelines to ensure a safe and sanitary dining environment.
Monitoring budget and financial performance, analyzing sales data, and implementing cost-control measures to achieve financial targets.
Developing and implementing training programs to enhance staff skills, product knowledge, and service standards.
Overseeing shift schedules, staffing levels, and labor costs to ensure optimal coverage during peak hours and maintain a smooth operation.
Building and maintaining relationships with suppliers, negotiating contracts, and monitoring deliveries to secure high-quality ingredients and cost-effective supplies.
Collaborating with marketing teams to execute promotional campaigns, events, and marketing strategies to attract and retain customers.
Ensuring the restaurant's physical appearance is well-maintained, addressing repairs and maintenance as needed.
Ensuring compliance with local, state, and federal regulations, including alcohol licensing and labor laws.
A bachelor's degree in hospitality management, business administration, or a related field (preferred).
Proven experience as an Operations Manager or in a similar leadership role within the QSR or F&B industry.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Proficiency in QSR management software and point-of-sale systems.
Financial acumen and budget management experience.
Knowledge of food safety regulations and health codes.
Strong problem-solving and decision-making skills.
Customer-focused mindset and commitment to service excellence.
Adaptability and flexibility to work in a fast-paced environment.
Ability to work evenings, weekends, and holidays as needed.
**Job skills required**: Contracts, Compliance
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