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Overseas Customer Service Section Staff

1 month ago


กรงเทพมหานคร, Thailand RGF Full time

**Job Detail**:

- Overseas Customer Service Section Staff (Japanese Speaking) (28K-33K) (SDG-102730)
- เจ้าหน้าที่ฝ่ายบริการลูกค้าต่างประเทศ (ภาษาญี่ปุ่น)-
- Processing Forecast and orders process and control all delivery transactions.
- Collecting and analyzing customer purchasing demands.
- Advice delivery information and monitoring delivery schedule as per the plan.
- Clarify Product specification and Service details to Customer, Maker and Shipping company
- Handling Quality control, NG and complaint issues.
- Maintains client and company confidence by keeping information confidential and secure
- Responsible for handling customer inquiries, providing appropriate solutions and alternatives within the time limits, and providing follow-up to ensure the customer is satisfied
- Make collecting feedback a company process and measure customer satisfaction regularly.
- Handle special project with Government sectors such as registration of Company's information change in Government section system, support Thai customs new regulation, DFT backward investigation issue.- การประมวลผลการคาดการณ์และการประมวลผลคำสั่งซื้อและควบคุมธุรกรรมการจัดส่งทั้งหมด
- รวบรวมและวิเคราะห์ความต้องการซื้อของลูกค้า
- ให้คำแนะนำข้อมูลการจัดส่งและติดตามกำหนดการส่งมอบตามแผน
- ชี้แจงข้อกำหนดของผลิตภัณฑ์และรายละเอียดการบริการให้กับลูกค้า ผู้ผลิต และบริษัทขนส่ง
- การจัดการการควบคุมคุณภาพ NG และปัญหาการร้องเรียน
- รักษาความมั่นใจของลูกค้าและบริษัทโดยการรักษาข้อมูลเป็นความลับและปลอดภัย
- รับผิดชอบในการจัดการข้อซักถามของลูกค้า จัดหาแนวทางแก้ไขและทางเลือกที่เหมาะสมภายในระยะเวลาที่กำหนด และติดตามผลเพื่อให้แน่ใจว่าลูกค้าพึงพอใจ
- รวบรวมความคิดเห็นเป็นกระบวนการของบริษัทและวัดความพึงพอใจของลูกค้าอย่างสม่ำเสมอ
- ดำเนินโครงการพิเศษร่วมกับภาครัฐ เช่น การจดทะเบียนการเปลี่ยนแปลงข้อมูลของบริษัทในระบบส่วนราชการ สนับสนุนกฎระเบียบใหม่ของกรมศุลกากรไทย ปัญหาการสอบสวนย้อนหลังของ DFT
- Thai nationality, Female, age 27 - 35 years old- Bachelor's degree
- Bachelor's or Higher degree in Business, Marketing, Communications, or related field
- At least proven 3-5 years experience in Export Sales & Import job function or related field
- Have 3-5 years experience in Sales Coordinator, Customer Service or related field.
- Good command of speaking & writing in Japanese (JLPT N3 or above) and English (TOEIC 700 up) with over sea customer
- Proficiency in computer programs: Outlook, Excel, Word, PowerPoint, etc.
- Ability to work under pressure in a self-starter environment.- Working experiences in Japanese Culture

Language Skill
- English level : Conversational
- Japanese level : Conversational
- Workplace Area: BTS Phrom Phong
- Working Hour: 8:00-17:00(Mon-Fri ( Sat depend on company's calendar /2 sat per Month ) )
- About the Benefits
- 28,000-33,000THB
- About the company
- Product & Service: ECU, Injector, etc.
- Business Type: Automobiles / Automobile Parts;- สัญชาติไทย, เพศหญิง อายุ 27 - 35 ปี- ปริญญาตรี
- วุฒิปริญญาตรีหรือสูงกว่าในสาขาธุรกิจ การตลาด การสื่อสาร หรือสาขาที่เกี่ยวข้อง
- มีประสบการณ์อย่างน้อย 3-5 ปี ในด้านงานส่งออกและนำเข้า หรือสาขาที่เกี่ยวข้อง
- มีประสบ