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Customer Manager
1 month ago
Business, Marketing.
Win head and heart of customers at clustering.
Experience in retail operations.
Key Responsibility.
Win head and heart of customers at clustering level by leading and inspiring cross-functional team to bring the best of Lotus's proposition to attract customer in the particular clusters.
Spot new opportunities at clustering level and act on it. Understand key insights, foresights and trends market share, store profiles, competitor intelligence; and, be able to translate it into implications and actions.
Deliver breakthrough ideas and best-in-class execution that are relevant to customers in that particular clusters.
Deliver impactful 360 communication plan that is not only create awareness but drive traffic to the estate.
Own the KPIs sales uplift to cost ratio, traffic uplift, media effectiveness and brand image.
Key cluster projects include (but no limited to) win key competitors, win regional, roll out new flagship stores, roll out new category initiatives and etc.
Able to manage changes, responsible for achieving change goals from start to finish. Identify needs and planning for and implementing change. (keep the plan on the tracks and are ready to switch directions, choose a new path or create a new approach if necessary.).
Help team understand and interpret if changes / adjustment on plan happen that what's means for their teams, the organization and ensure change stay actively involved.
Qualifications.
Bachelor s degree in marketing, business, or related field.
Strategic thinking and Idea Creation 30%.
Communication, Presentation, Project Management 20%.
Execute with Excellence 50%.
Others important skills
Agility, Resilience and Metrics-driven marketing mind.
Change management.
Lotus's.
Ek-Chai Distribution System Co., Ltd.
Buengkum, Bangkok 10230, Thailand.
**Job skills required**: Project Management
