Ocean Export Customer Service

3 months ago

วฒนา กรงเทพมหานคร, Thailand Toll Group Full time

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

The Opportunity:
- Establish and maintain strong, professional relationships with customers.- Assist with account management and transaction processing.- Deliver product and technical support for customer transactions, feedback, and other inquiries.- Collaborate with internal teams and external stakeholders to ensure compliance with contractual obligations and adherence to agreed-upon service standards.- Address customer inquiries and resolve issues in alignment with service agreements and established protocols.

What you’ll need to succeed:
- Expert-level operational or support role, requiring a deep understanding of operational processes.- Handles non-routine tasks and determines methods and procedures for new assignments.- May provide informal leadership or training to other team members.- Requires substantial experience (3+ years) in the relevant function, along with technical or vocational training.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

You must be entitled to work in Thailand and be prepared to undertake pre-employment checks including a criminal history check and medical.

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