Ocean Freight Customer Service Officer

6 days ago


กรงเทพมหานคร, Thailand Toll Group Full time

Company Description

Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

**Job Description**:
As Ocean Freight Customer Service Officer you will;
- Key contact window/Coordination between sales, operation and customer to get job done properly as per agreed SOP/KPI Handling customer satisfaction, complaint, cargo damage and claim.
- Raise all issues to management on regular basis.
- Provide daily/weekly/monthly report as per customer requirement. Network update & timely response Take initiative to expand/develop new business opportunity and to handle job opening/closing as per KPI. Fully Comply with management assignment

**Qualifications**:
To be successful in this role, you will need:

Knowledge in Ocean Export handling for US destinations
- Proficiency in English
- Proactive in communication and handling

Additional Information
With a bold vision and innovative drive, join our 20,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. There are countless opportunities to learn and make a real impact in shaping our industry’s future. Grow with diverse challenges amongst a friendly and inclusive global culture. Take pride in building relationships that matter, because being connected is at the center of what makes Toll great - it’s what makes our possibilities endless.
- Toll embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including the First Nations Peoples and those of all ages, genders and abilities._

You must be entitled to work in Thailand and be prepared to undertake pre-employment checks including a criminal history check and medical.



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