IT Operation

**Responsibilities** - Develop the Control Operations Center team in increasing the scope for resolutions of issues with the team at HQ. - Ensure the team follow the schedule assigned from HQ team. - Ensure the team delivers quality services and match SLO as agreed with HQ team. - Act as first escalation level for the Operations group. - Ability to work...

**Main objectives and Summary** - Have a direct impact on the customer experience - Resolve escalated complex or sensitive inquiries from both internal and external clients and ensure they are satisfied with the solutions and quality of service offered - Act as a liaison between our delivery squads and operations teams, effectively communicating in both...

Do you enjoy sharing new ideas and learning from others? - Do you have an innate technological curiosity and do you love innovation? - Do you dream of working in a collaborative and flexible environment? The “B2C IIROC Digital Experience” train's mission is to develop, support and operate innovative technological solutions in the field of investment,...

As a Senior Unix system administrator to support National Bank means acting as a Unix platform expert. It is through your leadership, your autonomy, your high-level expertise and your knowledge of automation that you will have a positive impact on the productivity of the team. **Main Responsibility**: - Act as a reference expert in all aspects of AIX...

Backlog management - Understanding as-is process and performing requirements analysis - Work with Solution Architect, UX/UI Designer and Tech Lead on the solution and detailed design - Produce specification and/or other documentation required for the development - Analyze and work with Product Owner, Developers to solve issues in selected solution -...

MUST HAVE: MIS Spreadsheets/Excel, Fundamentals inSQL Good Analytical Skills strong numeric and analytical skills Good to have: Operations research - data analyst, data search Optimization Exposure on Python Qualifications and Experience required - Graduate / Post Graduate Degree - Strong numerical skills, analytical skills and problem solving skills -...

**Main objectives and Summary** - Work with Product Owners to gather, validate and document business requirements. - Work with Product Owners during PI planning to estimate works for next iterations. - Work with Solution architects, UI/UX designers and Tech leads on the solution and detailed design. - Prepare and prioritize product backlog. - Breaking down...

**Main objectives and Summary** - Work with Product owner, Business users on the business requirement - Backlog Management - Understanding as-is process and performing requirements analysis - Work with Solution architect, UI/UX designer and Tech lead on the solution and detailed design - Produce specification and/or other documentation required for the...

**Main objectives and Summary** - Manage incidents, work orders, changes and Jira requests on Windows and VMWare platforms for our sponsors. - Accountable for configuration, installation, integration and operating support systems on Windows and VMWare platforms. - Propose recommendations for increasing stability of managed systems - Keep documentation and...

**Responsibilities** - Manage the team of SDET/QA members and their work stream for each project - Work closely with other team members and team lead (SM, BA, Developers, Release manager and partners) to develop, test and deliver high quality products - SDET/QA process improvement for day-to-day operation - Create detailed, comprehensive and well-structured...

**Deskside Support Engineer** **CAREER SUMMARY** **RESPONSIBILITIES** Act as a lead technician in the performance of Onsite Support activities. Perform complex installations and configurations of desktops, laptops, mobile devices and associated Peripherals and related software. Implement change related to BAU or Project of Onsite Service Delivery like...