IT Desktop Support Officer

3 weeks ago


กรงเทพมหานคร, Thailand Axiom Technologies Full time

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

**Roles and Responsibilities**:

- Provide first/second level contact and problem resolution for customer issues.
- Answer client questions in a professional manner
- Accept and deliver all service calls assigned within the established service level agreement for each client
- Meet established customer service satisfaction criteria as outlined in established guidelines and policies
- Complete real-time reporting of all calls as documented in established policies and guidelines
- Follow various established policies, guidelines, and documents relative to the successful delivery of service for each client
- Ensure control of assets and inventory through the prompt turnaround of parts and equipment as required by client service agreements
- Provide timely communication on issue status and resolution.
- Understand all Safety policies and guidelines and work within the guidelines of policies on a daily basis
- Maintain ticket updates for all reported incidents.
- Break Fix, fault diagnosis and resolution
- Additional requirements may exist if the offer of employment is extended
- Proven analytical, troubleshooting and problem-solving skills

**IT Skills and Experience**
- Windows 7 & 10, MS Office 2010/2013/2016/365
- Ability to communicate regarding technical issues with clients
- Ability to drive to client locations
- Performs general preventative maintenance tasks on computers, laptops, printers
- Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
- Ability to lift and or move various computer equipment up to 50 lbs.
- Must be able to pass annual criminal and motor vehicle background
- Ability to pass agility test at hire or at time of internal transfer and every 3 years thereafter
- Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.

**In-depth knowledge of**:

- **Hands on experience in Networking**:

- **Knowledge about Data Centre**:

- Windows OS (e.g. XP, Vista, Windows 7, 10)
- Active Directory
- Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
- Install, upgrade, support and troubleshoot for printers, computer hardware.
- Mobile device management including IOS and Android devices
- Mac operating system, to support Apple pc users.
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
- Willing to work off-hours and weekends when required for projects or emergency support.

**IT Qualifications**

**At least two of the following**:

- Bachelor of Engineering - Computer Science, Bachelor of Technology - Computer Science, Master of Computer Application
- CompTIA A+, Microsoft Certified Professional (MCP) or better.

**Experience in a similar role**
- **1-2 years of relevant experience.**:

- Ready to travel 10-20 Miles as per the requirement.

**Perk & Benefits**
- Flexible Work Arrangement (Rostering System)
- Experience an array of different IT projects/work cases
- Be your Own Boss (Take IT requests/work cases of your own choosing)

**What next?


  • IT Desktop Support

    3 days ago


    กรุงเทพมหานคร, Thailand DXC Technology Full time

    DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70- plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission-critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and...


  • กรุงเทพมหานคร, Thailand Axiom Technologies Full time

    We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. **IT Skills and Experience** - Desired Experience: - Computer...


  • กรุงเทพมหานคร, Thailand EIL Global Full time

    We are EIL Global, a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, Servers, networks and data centre technologies. We are headquartered in Adelaide, Australia and have clients and offices across Asia Pacific & EMEA locations. Currently, we are looking for IT Technician for onsite support services in and...


  • กรุงเทพมหานคร, Thailand IT Business Solutions Sdn Bhd Full time

    **Deskside Support Engineer** **CAREER SUMMARY** **RESPONSIBILITIES** Act as a lead technician in the performance of Onsite Support activities. Perform complex installations and configurations of desktops, laptops, mobile devices and associated Peripherals and related software. Implement change related to BAU or Project of Onsite Service Delivery like...


  • กรุงเทพมหานคร, Thailand Sharp Brains Ltd Full time

    Job Responsibilities 1. Responsible for maintaining the normal operation of the company's internal customers. 2. Responsible for maintaining the normal operation of Ctrip internal customers. 3. Responsible for hardware failure processing, such as client, network, telephone line, printer, etc. 5. Timely response to customer requirements and requirements;...


  • กรุงเทพมหานคร, Thailand Blue System Technology Co., Ltd. Full time

    IT Support Head office **จังหวัด** กรุงเทพมหานคร (เขตคลองเตย) **อัตราค่าจ้าง** 20,000 / เดือน ขึ้นไป (ตามประสบการณ์) **รูปแบบงาน** สัญญาจ้างชั่วคราว...

  • IT Support Officer

    1 month ago


    กรุงเทพมหานคร, Thailand Axiom Technologies Full time

    We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. **IT Skills and Experience** - Desired Experience: - Computer...


  • กรุงเทพมหานคร, Thailand United Nations ESCAP Full time

    -Job Code Title: EDITORIAL AND DESKTOP PUBLISHING ASSISTANT, CHINESE Department/ Office: Economic and Social Commission for Asia and the Pacific Duty Station: BANGKOK Posting Period: 31 May 2024-29 June 2024 Job Opening number: 24-LAN-ESCAP-234468-R-BANGKOK (O) Staffing Exercise ID: N/A - United Nations Core Values: Integrity, Professionalism, Respect...


  • กรุงเทพมหานคร, Thailand LSEG (London Stock Exchange Group) Full time

    Role Purpose PMO is responsible for the financial management of the multiple projects that constitute the Desktop Portfolio. The projects are delivering core platform capabilities, shared components and/or shared services for LSEG Desktop. The technology delivery teams are currently enhancing a range of powerful Applications that help customers understand...


  • กรุงเทพมหานคร, Thailand Axiom Technologies Full time

    **Roles and Responsibilities**: - Provide customer support for designated equipment - Answer client questions in a professional manner - Accept and deliver all service calls assigned within the established service level agreement for each client - Meet established customer service satisfaction criteria as outlined in established guidelines and policies -...

  • IT Support Manager

    4 weeks ago


    สาทร, กรุงเทพมหานคร, Thailand ATA IT Full time

    **Main objectives and Summary** - Responsible for overall IT support for ATA users. - Deliver efficient IT support service. - Maximize security and availability of ATA infrastructure. - Ensure SLA for incidents and established procedures are respected. - Provide IT administration and service IT-Support for Bangkok based users working for International Banks...


  • กรุงเทพมหานคร, Thailand United Nations Full time

    **Job Opening** **Job Opening ID**: 234468 **Job Network** : Public Information and Conference Management **Job Family** : Language **Category and Level** : General Service and Related Categories, G-5 **Duty Station** : BANGKOK **Department/Office** : Economic and Social Commission for Asia and the Pacific **Date Posted** : May 30, 2024 **Deadline**...


  • กรุงเทพมหานคร, Thailand LSEG (London Stock Exchange Group) Full time

    Project Manager is responsible for the project management of multiple projects which are delivering core platform capabilities, shared components and/or shared services for LSEG Desktop, providing project leadership, improve teams delivery by building and supporting our delivery culture, and providing mentoring and guidance. The Project Manager will define,...


  • กรุงเทพมหานคร, Thailand United Nations ESCAP Full time

    -Job Code Title: EDITORIAL AND DESKTOP PUBLISHING ASSISTANT, RUSSIAN Department/ Office: Economic and Social Commission for Asia and the Pacific Duty Station: BANGKOK Posting Period: 2 February 2024-15 February 2024 Job Opening number: 24-LAN-ESCAP-225931-J-BANGKOK (O) Staffing Exercise ID: N/A - United Nations Core Values: Integrity, Professionalism,...


  • กรุงเทพมหานคร, Thailand PALO IT Full time

    **SALES SUPPORT ADMINISTRATOR** PALO IT is a software development and consulting company with a strong focus on digital innovation. Started in Paris in 2009 and with offices in France, Singapore, Hong Kong, Mexico, Australia and Colombia we are looking for a HR Leader to join our brand Thailand business unit. As an digital innovation and consulting firm,...

  • Desktop Support

    1 month ago


    กรุงเทพมหานคร, Thailand Sharp Brains Ltd Full time

    **Key Responsibilities**: - Installing and configuring hardware and software components to ensure usability. - Troubleshooting hardware and software issues. - Repairing or replacing damaged hardware. - Upgrading the entire system to enable compatible software on all computers. - Installing and upgrading anti-virus software to ensure security at the user...


  • กรุงเทพมหานคร, Thailand AIS Full time

    Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. Job Posting Location Bangkok Job Summary Monitor and maintain computer systems and networks. talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve...

  • IT Support

    1 month ago


    คลองเตย, กรุงเทพมหานคร, Thailand Seven Peaks Software Co., Ltd. Full time

    Provide support on asset management including access key, laptops, monitors, TV s, casting devices, Webcams and IT-related office supplies, etc. Manage setup and configuration of desktops, laptops and mobile devices for new and existing employees. Be responsible for setting up or ensuring all IT and AV equipment function in common areas and for...

  • Permanent IT Support

    4 weeks ago


    กรุงเทพมหานคร, Thailand Kensington Associates Recruitment Full time

    **Permanent IT Support** Bangkok Full Time and Permanent Information Technology and Support 25,000-30,000 02 035 5889 **Requirements**: - Good knowledge of all latest client OS like windows 8, Windows 10, Linux, Mac etc. - Hands-on experience with servers and computer networks, network administration and network installation. - Provide best support...

  • IT Support

    1 month ago


    คลองเตย, กรุงเทพมหานคร, Thailand Seven Peaks Software Co., Ltd. Full time

    Support on hardwares and network. Free Lunch every Tuesday & Thursday. MRT Queen Sirikit + Flexible working hours. The IT Support will play a major role in ensuring that all IT infrastructure, equipment and relevant accounts provided to employees, enable them to work productively either in the office or when working from home. This role will coordinate with...