Assistant Aftersales Manager

4 weeks ago

กรงเทพมหานคร, Thailand Adecco Full time

**About the Company**:
Our client is an international dealer representing a world-class automotive company. With a rich history of continuous expansion and growth spanning a century, the company remains steadfast in its pursuit of becoming one of the world's foremost luxury brands. Presently, we are seeking a skilled Assistant Aftersales Manager to join the Aftersales division and contribute to the brand's legacy of excellence.

In this pivotal role, you will be a key support to the team, requiring a deep understanding of Aftersales processes and effective communication skills in English. Join us in shaping the future of global luxury automotive, where your talents and dedication will play an integral part in elevating the brand to new heights. Seize this opportunity to be a part of automotive history and bring your career to new horizons.

**Responsibilities**:

- Oversight of technicians' efficiency, including the generation of periodic reports.
- Facilitation of communication between Aftersales Manager and technicians, as well as other service staff.
- Assistance in the formulation of daily work plans and subsequent communication to technicians.
- Primary point of contact for Challenge-related matters, such as parts acquisition and programming.
- Support for technicians participating in the Challenge program, ensuring organized arrangements for accommodation, travel, and sustenance.
- Compilation of quarterly reports detailing technicians' personal tools.
- Preparation and submission of comprehensive Aftersales reports.
- Analysis of clocking reports for performance evaluation.
- Collaboration in communication with the factory, as needed.
- Contribution to the establishment and expansion of a market for service work under the guidance of the Aftersales Manager.
- Guidance to service advisors on effective communication with customers regarding necessary repair services and cost estimates.
- Assistance in handling challenging customer complaints related to service and repair work.
- Oversight of the condition and safety of service tools and vehicles.
- Responsibility for the safety of service technicians and the maintenance of a secure working environment in the workshop area, with prompt reporting of all accidents to Human Resources.
- Development of service advertising and promotion programs.
- Collaboration with the Parts Manager to ensure an adequate supply of parts for the service department inventory.
- Act as a liaison between Parts, Office, Sales, and Management.
- Review and approval of service department purchase orders.
- Ensuring proper job ticketing procedures.
- Oversight of cleanliness in the shop area.
- Initiation and development of service advertising and promotion programs.

**Experience requirements**:

- Bachelor's degree in Engineering, Automotive, or related field.
- 5 years of experience in automotive aftersales business.
- Strong command of English, both written and verbal.
- Attention to detail and ability to analyze data.
- Exceptional organizational and communication skills.
- Able to travel oversea

**Contact Person**:

- Tanabat Jaroenthawornlap
- Tel.+6621213582

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