Quality Manager

6 months ago

เกาะสมย สราษฎรธาน, Thailand Marriott International, Inc Full time

**Job Number** 24021556

**Job Category** Procurement, Purchasing, and Quality Assurance

**Location** The Ritz-Carlton Koh Samui, 9/123 Moo 5, Tambon Bophut, Koh Samui, Surat Thani, Thailand VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Implements quality assurance processes and verifies training and development activities are strategically linked to the company’s mission, vision, brand standards, and targets customer needs. Verifies employee satisfaction and focuses on continuous improvement at the property level. This position champions the Quality function and builds support for change.

**CANDIDATE PROFILE**

**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

**Essential Experience**
- Experience and/or knowledge of hotel business.
- Ability to understand quality management practices and teaches to others.
- Ability to understand data collection methods.
- Knowledge of budget preparation and the control of costs.
- Working knowledge of statistical measurement tools.
- Effective presentation skills.
- Detail orientation and analytical

**Desirable Experience**
- Operations background - depending on hotel facilities, a rooms or f&b background may be preferred
- Previous training in guest relations.
- Experience/trained in Six Sigma or TQM

**CORE WORK ACTIVITIES**

**Managing Quality Assurance Goals**
- Attends daily executive committee meetings to give real time updates on hotel performance, address guest incidences and attends monthly department meetings to enhance quality training.
- Presents and shares weekly analysis on defect trends, guest feedback and provides recommendations on focus areas.
- Coordinates a weekly quality meeting focusing on guestVoice, top incidents, and business standard audits.
- Records, tracks, and communicates the progress of quality related activities in the hotel to executive committee members, managers, associates, and the corporate office.
- Facilitates problem solving meetings to verify the systematic process is adhered to and quality tools are used, with the intent to achieve resolution.
- Facilitates process improvement teams, verifying use of the systematic processes, and improvement is achievable and measurable.
- Immerses in operations to better understand issues/defects faced on the ground.
- Drives several initiatives for business standard audits and guestvoice.
- Conducts monthly audit to verify compliance with company and brand standards.
- Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
- Directs property quality efforts to address critical customer requirements.
- Completes other reasonable duties as requested by leadership.

**Executing Quality Training Programs**
- Partners with Learning & Development (L&D) to train executive committee members and managers on problem solving, process improvement, and strategic planning techniques.
- Develops specific training designed to improve service performance.
- Drives brand values and philosophy in all training and development activities.
- Partners with L&D team to verify transfer of learning in the hotel/classroom takes place.
- Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
- Partners with HR on hotel recognition program for associates to recognize associates for involvement in the quality process.

**Managing Quality Tools**
- Verifies that management practices at all levels are aligned with quality tools.
- Verifies the tools for continuous improvements are in place and being utilized.
- Uses data collection methods to identify, compile, display, track, and analyze defect trends.

**Managing the Guest Experience**
- Reviews guest feedback with leadership team and verifies appropriate corrective action is taken.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
- Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction.
- Supports operational leaders in the response and handling of guest feedback, problems, and complaints on various platforms (social media, TripAdvisor, etc.).
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination

  • Quality Manager

    3 months ago

    เกาะสมุย, สุราษฎร์ธานี, Thailand Marriott International, Inc Full time

    **Job Number** 24162309 **Job Category** Procurement, Purchasing, and Quality Assurance **Location** Vana Belle a Luxury Collection Resort Koh Samui, 9/99 Moo 3, Chaweng Noi Beach, Koh Samui, Surat Thani, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** The position is...

  • Quality Manager

    6 months ago

    เกาะสมุย, สุราษฎร์ธานี, Thailand Marriott International, Inc Full time

    **Job Number** 24067641 **Job Category** Procurement, Purchasing, and Quality Assurance **Location** The Ritz-Carlton Koh Samui, 9/123 Moo 5, Tambon Bophut, Koh Samui, Surat Thani, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** The position is responsible for...

  • W Insider and Quality Manager

    3 months ago

    เกาะสมุย, สุราษฎร์ธานี, Thailand Marriott International, Inc Full time

    **Job Number** 24160561 **Job Category** Procurement, Purchasing, and Quality Assurance **Location** W Koh Samui, 4/1 Moo 1 Tambol Maenam, Koh Samui, Surat Thani, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Implements quality assurance processes and verifies training and...

  • W Insider and Quality Manager

    6 months ago

    เกาะสมุย, สุราษฎร์ธานี, Thailand Marriott International, Inc Full time

    **Job Number** 24081391 **Job Category** Procurement, Purchasing, and Quality Assurance **Location** W Koh Samui, 4/1 Moo 1 Tambol Maenam, Koh Samui, Surat Thani, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Implements quality assurance processes and verifies...

  • Mgr-quality

    6 months ago

    เกาะสมุย, สุราษฎร์ธานี, Thailand Marriott International, Inc Full time

    **หมายเลขงาน** 24081391 **ประเภทของงาน** Procurement, Purchasing, and Quality Assurance **สถานที่** W Koh Samui, 4/1 Moo 1 Tambol Maenam, Koh Samui, Surat Thani, Thailand ดูบนแผนที่ **ตารางการทำงาน**...

  • Mgr-quality

    6 months ago

    เกาะสมุย, สุราษฎร์ธานี, Thailand Marriott International, Inc Full time

    **หมายเลขงาน** 24021556 **ประเภทของงาน** Procurement, Purchasing, and Quality Assurance **สถานที่** The Ritz-Carlton Koh Samui, 9/123 Moo 5, Tambon Bophut, Koh Samui, Surat Thani, Thailand ดูบนแผนที่ **ตารางการทำงาน**...

  • Dir-quality

    3 months ago

    เกาะสมุย, สุราษฎร์ธานี, Thailand Marriott International, Inc Full time

    **หมายเลขงาน** 24166098 **ประเภทของงาน** Procurement, Purchasing, and Quality Assurance **สถานที่** Vana Belle a Luxury Collection Resort Koh Samui, 9/99 Moo 3, Chaweng Noi Beach, Koh Samui, Surat Thani, Thailand ดูบนแผนที่ **ตารางการทำงาน**...

  • Mgr-quality

    3 months ago

    เกาะสมุย, สุราษฎร์ธานี, Thailand Marriott International, Inc Full time

    **رقم الوظيفة** 24162309 **التصنيفات** Procurement, Purchasing, and Quality Assurance **الموقع** Vana Belle a Luxury Collection Resort Koh Samui, 9/99 Moo 3, Chaweng Noi Beach, Koh Samui, Surat Thani, Thailand عرض على الخريطة **الجدول الزمني** Full-Time **هل تقع في مكان بعيد؟**...

  • Mgr-quality

    6 months ago

    เกาะสมุย, สุราษฎร์ธานี, Thailand Marriott International, Inc Full time

    **رقم الوظيفة** 24067641 **التصنيفات** Procurement, Purchasing, and Quality Assurance **الموقع** The Ritz-Carlton Koh Samui, 9/123 Moo 5, Tambon Bophut, Koh Samui, Surat Thani, Thailand عرض على الخريطة **الجدول الزمني** Full-Time **هل تقع في مكان بعيد؟** N **إمكانية الانتقال...

  • Dir-quality

    3 months ago

    เกาะสมุย, สุราษฎร์ธานี, Thailand Marriott International, Inc Full time

    **Número de Empleo** 24166098 **Categoría de Empleo** Procurement, Purchasing, and Quality Assurance **Ubicación** Vana Belle a Luxury Collection Resort Koh Samui, 9/99 Moo 3, Chaweng Noi Beach, Koh Samui, Surat Thani, Thailand VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Management - Marriott...

  • Mgr-quality

    6 months ago

    เกาะสมุย, สุราษฎร์ธานี, Thailand Marriott International, Inc Full time

    **職務編號** 24021556 **工作類別** Procurement, Purchasing, and Quality Assurance **地點** The Ritz-Carlton Koh Samui, 9/123 Moo 5, Tambon Bophut, Koh Samui, Surat Thani, Thailand 在地圖中查看 **工作編制** Full-Time **身處外地？** N **願意海外赴任？** N **職位類型 管理** Management - Marriott International...

  • Resort Manager

    6 months ago

    เกาะสมุย, สุราษฎร์ธานี, Thailand Collective Hospitality Full time

    **Summary** To create and maintain a customer-driven hotel using a guest-focused vision that inspires hotel employees to perform at their best. Oversee the quality process to ensure customer satisfaction through consistent delivery of both product quality and service in alignment with the hotel's profitability goals. Take full responsibility and develop...

  • Resort Manager

    6 months ago

    เกาะสมุย, สุราษฎร์ธานี, Thailand lhc Full time

    **Job Title**: Resort Manager (Samui-based role) **Company Overview**: Our client is an established wellness retreat with a strong reputation for offering high-quality wellness programs and bespoke customer service. They provide a sanctuary where individuals can reconnect with their inner selves and rejuvenate their minds, bodies, and spirits amidst nature....

  • Guest Relations Manager

    3 weeks ago

    เกาะสมุย, สุราษฎร์ธานี, Thailand NH Collection Full time

    **Company Description** Minor Hotels owns, manages and operates a diverse portfolio of over 540 hotels, resorts and branded residences across 56 countries. Flexible and adaptive to market trends, we drive growth through our eight hotel brands, alongside a collection of related hospitality businesses and strategic partnerships with other leading hotel brands...

  • Resort Manager

    6 months ago

    เกาะสมุย, สุราษฎร์ธานี, Thailand Collective Hospitality Full time

    To create and maintain a customer-driven hotel using a guest-focused vision that inspires hotel employees to perform at their best. Oversee the quality process to ensure customer satisfaction through consistent delivery of both product quality and service in alignment with the hotel's profitability goals. Take full responsibility and develop strategic plans...

  • Project Manager

    6 months ago

    เกาะสมุย, สุราษฎร์ธานี, Thailand Huneety Co., Ltd. Full time

    **Project Manager (New hotel development)** One of our Newly hotel is looking to hire a Project Manager in Koh Samui. **JOB RESPONSIBILITIES** Role and Responsibilities of this position: - Must be experienced to prequalify various consultant’s and manage Design execution. - Extensive knowledge and experience with Design-Bid-Build delivery Method. -...

  • Assistant Food

    7 months ago

    เกาะสมุย, สุราษฎร์ธานี, Thailand Anantara Full time

    Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Assistant Laundry Manager

    4 days ago

    เกาะสมุย, สุราษฎร์ธานี, Thailand NH Collection Full time

    **Company Description** Minor Hotels owns, manages and operates a diverse portfolio of over 540 hotels, resorts and branded residences across 56 countries. Flexible and adaptive to market trends, we drive growth through our eight hotel brands, alongside a collection of related hospitality businesses and strategic partnerships with other leading hotel brands...

  • Procurement Manager for a Hilton Brand Hotel

    3 months ago

    เกาะสมุย, สุราษฎร์ธานี, Thailand Ambrosia International Holding Co. LTD Full time

    We are dedicated to exceptional service and quality; we strive to create memorable experiences for our guests. We are currently seeking a talented Procurement Manager to join our dedicated team. **Job Summary**: As the Procurement Manager, you will be responsible for developing and executing procurement strategies that support our business goals. You will...

  • Front Office Manager

    4 weeks ago

    เกาะสมุย, สุราษฎร์ธานี, Thailand Marriott International, Inc Full time

    **Additional Information** **Job Number**24200396 **Job Category**Rooms & Guest Services Operations **Location**The Ritz-Carlton Koh Samui, 9/123 Moo 5, Tambon Bophut, Koh Samui, Surat Thani, Thailand, 84320 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front...