Online Customer Service

2 weeks ago

กรงเทพมหานคร, Thailand บริษัท ออล เดย์ กรุ๊ป จำกัด Full time

วันนี้
- คุณสมบัติพื้นฐาน
- งานพาร์ทไทม์, งานฟรีแลนซ์- 0 - 2 ปี- กรุงเทพมหานคร- ปริญญาตรี- 1,200 - 1,600 บาท/วัน- หน้าที่และความรับผิดชอบ
- Job Description- In any business like ours, giving a very specific list of tasks will never show the full extent of what the job will look like in practice. We all have our own tasks, but we all care enough to jump in and help each other when needed.- With that being said, some of the main tasks are:
- Respond to booking enquiries. We receive a large number of enquiries from people who are interested in getting tattooed with us. These are potential customers and as such need to be replied to quickly, correctly and in native level English. It’s important that you’re able to read and fully understand the information that they’ve sent to us and reply to them with the correct information so that they feel confident we’ve understood and listened to all of their requirements.
- Gather information. The tattoos we do range from simple to extremely complex. You will often need to ask for advice and feedback from other members of the team before responding to the customer. You should be able to effectively collect the information, get the feedback required and respond to the customer in a clear and concise manner.
- Deal with booking administration. Once we have agreed all the details of their appointment, customers need to be given directions on how to secure their appointment and all of the details must be entered correctly into our systems to avoid any misunderstandings or mistakes.
- Stay calm, professional and polite. The vast majority of our clients are nice, easy going people. But in any business there will be some customers who are difficult, or even upset. You should be able to keep your composure, work to resolve the issue and give them the high level of service you’d expect in the same situation.
- คุณสมบัติ
- Requirements
- Be able to work at our location in Phrom Phong from 12pm-8pm 2 days per week (likely to be Saturday and Sunday).
- Native or highly advanced written English. Your written English should be indistinguishable from a native English speaker. So this role is likely to suit someone who went to International School, lived extensively abroad or who has attained IELTS level 8-9 or TOEFL writing score of 24-30.
- Thai or any other language skills are an advantage but not a requirement.
- Thai National.

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