Technical Account Manager- Thailand

4 weeks ago

กรงเทพมหานคร, Thailand Locus.sh Full time

**Hello**

**Who are we?**
- Locus.sh is a leading-edge technology company dedicated to solving the most challenging problems in logistics and supply chain. Our ambition? To revolutionize the supply chain realm through cutting-edge technology, enabling smarter, automated decision-making. From dispatch management and carrier orchestration to route optimization and real-time insights, our solutions are designed to enhance efficiency, consistency, and transparency in operations.

**Our Journey and Impact**:

- Since our inception in 2015, with the backing of esteemed investors like GIC Singapore, Qualcomm Ventures, Tiger Global, and Falcon Edge ($80M raised so far), we've embarked on a global mission to redefine logistics. Our technologies have empowered giants like Unilever, Nestle, and The Tata Group, facilitating over 1 billion deliveries across 30+ countries. The result? A staggering $288 million in cost savings, a 12 million tonne reduction in CO2 emissions, and an unwavering 99.5% SLA adherence.

**Our Global Footprint**:

- Based in Bangalore, India, our reach extends across the Americas, Southeast Asia, the Middle East, and beyond. As a vibrant team of 170+ visionaries, we're on an exhilarating growth trajectory.

**Traits We Value**:
**Global**:You possess a global mindset, understanding and appreciating diverse cultures and market nuances. You're adept at thinking beyond borders and appreciate the vast opportunities that a worldwide perspective brings.

**Unrelenting**:You display unmatched perseverance and commitment in everything you do. Challenges invigorate you, and you are determined to overcome obstacles with innovative solutions.

**Intelligent**: You consistently demonstrate sharp analytical thinking and astute problem-solving capabilities. You're quick to grasp complex concepts and can effectively communicate intricate ideas.

**Designation**: Technical Account Manager
- **Location**: Thailand

We are looking for a Technical Account Manager to join our growing team and lead the implementation of our solutions for a key retail client in Thailand. The individual will work as part of the TAM/Customer Success team to deliver logistics, solution-oriented services to the clients.

**Responsibilities**:

- Implementation: Take ownership of the end-to-end deployment process, ensuring the successful implementation of Locus solutions for our retail client in Thailand.
- Project Planning: Develop comprehensive deployment plans, outlining milestones, timelines, and resource requirements. Collaborate with cross-functional teams to ensure alignment with business objectives.
- On-site Deployment: Travel across Thailand to various cities to oversee the rollout of our software, providing hands-on guidance, troubleshooting, and support.
- Stakeholder Collaboration: Work closely with internal teams, external vendors, and client stakeholders to coordinate and communicate deployment activities. Ensure a smooth and efficient deployment process.
- Training and Support: Conduct training sessions for end-users, providing necessary guidance and support. in both English and Thai language. Address any issues or concerns during and after deployment.
- Quality Assurance: Implement rigorous testing procedures to ensure the functionality, performance, and reliability of the software. Monitor and address any issues that arise during deployment.
- Communication Skills: Demonstrate strong communication skills in English and Thai, both written and verbal, to effectively convey technical information to diverse stakeholders.
- Documentation: Maintain accurate and up-to-date documentation of deployment processes, issues, and resolutions. Provide regular reports to the leadership team.

**Qualifications**:

- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Proven experience in software implementation and project management, preferably in the retail or supply chain industry.
- Strong understanding of retail industry and supply chain processes.
- Excellent communication in English and Thai along with good interpersonal skills.
- Willingness to travel extensively across Thailand.
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.
- Problem-solving mindset and the ability to adapt to evolving requirements.

**Life at Locus comes with added benefits as well**:
A comprehensive Health Insurance policy that covers you and also your loved ones
- No leave restrictions(you manage your own leaves)

At Locus, every member is an owner and a leader, no matter which team or function they represent. We believe that you are excited about the potential to make an impact in Last mile deliveries through technology and the prospect of creating a legacy that outlasts you The biggest joy of working at Locus, for all of us, comes from the opportunity to create value each day and experience autonomy in all we do.

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