Boutique Client Development Manager

3 weeks ago

กรงเทพมหานคร, Thailand Christian Dior Couture Full time

**Position**:

- Retain and Develop Existing Clients:

- Implement new client development strategies, initiatives and activities set forth by the regional and local client development management team to do develop, understand clients and enhance their experience.
- Proactively interact with clients, build relationships and gain understanding at a personal level to facilitate further return visits.
- Ensure the appropriate management of VIP Clients of Christian Dior, maximising their potential with your location
- Increase client loyalty, with a special focus on local clientele, in all departments in conjunction with Department Managers and Client Development Ambassadors
- Recruit Clients within and outside the boutique for new clients:

- Develop multi-sourced clientele to ensure on-going clientele interest and participation
- Implement new client development initiatives/activities to fulfil various types of customers’ request and interest
- Client Service:

- To greet, serve and advise clients giving the highest standard of clients service at all times.
- Constantly reinforce and review the operations which offers a range of unique, exclusive, quality and personalized services to Dior VIP clientele
- Create opportunities, execute and develop one-to-one private viewings (OTO) in boutique and maximize the usage
- Monitor Client Marketing tools and associated operations:

- Collect catalogues, look books and gifting requests from the Boutiques and place orders and work with Client Marketing team
- Improve database accuracy and CRM system on hand to optimize the boutique KPI’s
- Boutique Event Planning:

- Support the Client Marketing Manager in the organization of in-store and out-store events
- Collect and share feedback on Direct Marketing activities with Management and HQ
- Partnership with Boutique Managers to plan and execute different product launching event and work on OTO planning to meet monthly target
- To work with SAs before each OTO to prepare a range of target products to present to clients
- Propose and facilitate local events with ROI to increase client loyalty

**Profile**:

- Education & Professional Qualifications
- University or College Degree in relevant field
- Work Experience
- Minimum 5 years relevant working experience in the high-end niche market
- Luxury retail experience preferred
- Skills
- Retail product knowledge is an advantage
- Knowledge in SQL or CRM system is an advantage
- Fluent in English both written and spoken is essential
- Ability to speak Mandarin and a second language would be an advantage
- Highly innovative and creative with constant drive for improvement and a passion for customer centricity
- Must have strong interpersonal skills and project management skills
- Qualities
- Energetic and able to multitask
- Able to meet aggressive deadlines under pressure with limited resources
- Organized, accurate and highly detail orientated
- Experience in managing multiple projects and able to work independently and as a team
- Ability to maintain a professional demeanor, working gracefully with others even when under pressure
- Strong fashion sense

**Additional information**:
**Key Responsibilities**
- Training and coaching to sales team:

- Provide training, motivation and coaching to sales staff to upgrade their clienteling, service and calling skills and grooming standards
- Demonstrate excellent product and range knowledge, and share your knowledge through training sessions with the rest of the team
- Meet your individual sales targets and distribute the sales contribution across the Thailand business as required
- To ensure all individual SA is managing client relationships via the use of the new BeDior system to meet business goals
- Ensure a knowledge of sales targets and department/boutique performance on a daily and weekly basis
- Develop and implement in-boutique programs to stimulate CDM awareness and drive sales team’s performance
- Introduce add-on sales and achieve maximum sales potential in line with individual and departmental targets
- Lead by example with cross-selling and support the rest of the team to improve and meet their cross-selling targets
- Support the business via personal sales as directed by your Management team
- Routine reports:

- Monitor weekly and monthly reporting for the Boutiques, HQ, Finance department and Management of the zone
- Update qualitative information of clients on BeDior regularly
- Use BeDior diligently to filter clients lists for the team to support various business objectives
- Provide business analysis, event reports & successful story sharing to local CDM team as requested
- Monthly routine reports:

- Event reports (Can use BeDior campaigns as substitute)
- Final client lists on local celebrations & giftings
- Other:

- To ensure that the Department operates in accordance with the Company administration systems and procedures to minimize losses
- Participate in team meetings and make a positive contribution

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