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Boutique Manager

1 month ago

กรงเทพมหานคร, Thailand Nestle Operational Services Worldwide SA Full time

At **Nespresso**, our mission is to create the highest quality, most sustainable cup of coffee**. **By caring for our employees, our farmers, the environment and our customers, we are dedicated to connecting our community with the best possible products and customer experiences**.**

Nespresso Thailand is a young and fast growing market and we are looking for experienced **Boutique Manager **who would play a key role to drive business results with Nespresso best in**-**class customer service through inspiring leadership and development of our retail team**.**

**POSITION SNAPSHOT**

Location: Bangkok

Company: Nespresso

Full-time

5+ years of experience Retail Management

**A DAY IN THE LIFE**
- Manage manpower planning to ensure optimal operational execution and service delivery.
- Drive bottom-up sales forecast and accuracy based on weekly and monthly reporting and analysis.
- Responsible for optimal use of resources and cost control in relation to Boutique sales.
- Coach and develop the Boutique team to deliver best in class customer service and sales performance.
- Ensure compliance in safety, health and operational standards (according to global guideline) in the Boutique.
- Constantly reviewing ways of improvement to maximize conversion of prospects into members and drive loyalty with distinctive customer experience in the Boutique.

**ARE YOU A FIT?**
- Min. 5-7 years of experience in Retail Management.
- Experience in team management and developing talent.
- Experience in direct customer sales of premium products and services.
- Proven track record of developing sales and strong customer relationships.
- Good command of both written and spoken English.