Investigation Administrator

7 months ago


ปทมวน กรงเทพมหานคร, Thailand FWD Life Insurance PCL Full time

To be in charge of the Fraud Data Analytic system and using on daily operation for proactive monitoring and analyzes the data, providing the potential leads for investigators to investigate for possible fraud in order to prevent customers being the victims and prevent company being sued by customers and regulators.
To lead the proactive investigation by using Analytic system for enterprise project.
To interview the policyholder and gather evidences in field investigation.
To translate investigation cases and weekly incident reports from Thai to English.
To review English investigation cases, translate FRC s pack, regulations and FRC or fraud related documentation.
To facilitate and present the cases in FRC in the absence of Head of CIS.
To take minutes during the FRC meeting and draft minutes and submit to Head of CIS.
To provide FRC s resolution to investigation team.
To be in charge and review all FRC and CIS s reports to internal and external parties.
To be key contact point for FRC management internally and externally.
To attend meeting with FRC members.
To investigate Freelook cases.
Adhoc assignments as necessary.

**Baseline Qualifications**:
Bachelor s degree or higher in any fields.
At least 2 years in administration or investigation experiences.
Having experience in investigation/ fraud or related fields would be an advantage.
Good analytic, translation and communication skills.
Good command in English both verbal and written.
Proactive, Open, Caring, Committed, Innovative.
**Job skills required**: English, Thai



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