Account Services Analyst

3 weeks ago


กรงเทพมหานคร, Thailand Amex Full time

**You Lead the Way. We’ve Got Your Back.**

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

As a part of the Colleague Experience Group we strive to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

**Role & Responsibilities**:

- Manage Card members’ accounts through inbound and outbound telephone contact.
- Follow up the overdue and return payments from Card member.
- Identify and communicate Card member account details of non payments and delay payments.
- Acquiring the necessary information to analyze Card members’ accounts. Identify risk level, decision making and action to ensure profitability based on each Card member individual information.
- Handle Card members’ enquiries or refer Card member quickly and efficiently to maximize collection.
- Resolve Card member billing issue and following unpaid Card member.
- Communicate to Card member effectively and professionally with maintain good image of the company.
- Maintain and update Card members’ file accurately on timely basis.
- Ensure adherence to regulations ,all process comply with company, Credit department policy, procedure.
- Other duties as assigned by Leaders or Manager.

**Qualifications**
- Bachelor degree in Business Administration, Finance or Accounting
- Preferably in Credit control, Collection field or Customer Services.
- At least 1-2 years in Banking, strong credit analytical skill in Banking Industry.
- Excellent verbal and written communication, problem solving skills and the ability to make decision based on information and logical reason.
- Strong interpersonal skill
- Good English communication.
- Good negotiation skill
- Emotional intelligence with service minded and good team player.
- Ability to work in a team-oriented environment
- Able to work in multi functions

**Why American Express?**

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

**The powerful backing of American Express.**
**Don’t make a difference without it.**
**Don’t live life without it.


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