Technology Service Analyst
3 weeks ago
The Technology Service Analyst acts as a hands-on technician executing several tasks in relation to the required services within the Service Management environment. The Technology Service Analyst role supports the respective functional teams and provides expertise and assistance to ensure effective services are provided by Service Management. The main tasks of the Technology Service Analyst are: monitoring and tracking activities, analysing issues, supporting the resolution of issues and conflicts and preparing reports and meetings. The Technology Service Analyst has knowledge of and experience in all relevant tools used in the Service Management environment.
Roles & Responsibilities:
- Liaise with Global Network on local monitoring and operation of data/voice communication and network equipment installed in Branch offices.
- Performing the LAN / WAN support and co-ordinate with the Global Network team for branch network communication related.
- Liaise with Global Network team in the installation of operating systems, equipment and software on the data communication and network equipment within the DB Standards.
- Ensuring that adequate and complete backups of voice recording have taken place to allow restoration of data. Retention of voice recording data according to local regulatory requirements or as indicated in other guidelines.
- At the request of the Global Networking Manager the administration, support of data networking equipment, firewalls, proxy servers, remote access servers and network capacity.
- Manage the Voice communications service partners by coordinating all voice service requests with the various vendors, taking ownership of issues through to resolution and general administration of voice systems within the branch.
**You can expect**:
- Corporate Group Insurance - premium borne by company
- Annual health checkup - cost borne by company (once a year; conditions apply)
- Flexible Work Arrangements - various ways to work to fit employee needs
- Employee Assistance Program - free and confidential counseling, online work-life resources
- Employee networks - Diversity, volunteering, sports, family care - various activities to participate
Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
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