General Manager

5 months ago

Thailand Oxford Acuity Full time

THAILAND

Oxford Acuity Hospitality is a specialist hospitality practice unit of Oxford Acuity. Oxford Acuity Hospitality owns, builds and operates properties throughout Thailand. We are looking for General Manager for one of our resorts in Phuket.

**POSITION**: General Manager - based in Phuket, Thailand

**JOB DESCRIPTION**
Provide the leadership expertise that ensures the effective and efficient operation of the hotel, including, but not limited to, the quality and legal defensibility of services provided, and the achievement of stated operational goals and profitability objectives. Manage the operations of the hotel in order to maximize profitability and to ensure superior guest service and product quality. Special emphasis should be directed to the GOP and EBITDA. Maintain the highest standards of quality and service to the guests, including cleanliness of guests’ rooms and associated facilities, and security for hotel patrons and employees.

**RESPONSIBILITIES**
- Lead, through subordinate staff, the effective management of the rooms, food & beverage and engineering and housekeeping functional areas to maximize financial performance while upholding quality standards and maximizing levels of guest satisfaction.
- Direct the maximization of room revenue by anticipation of market shifts, development and monitoring of annual business and marketing plans, and participating in appropriate national marketing efforts.
- Measure the effectiveness of broad-based marketing plans and yield management efforts to maximize the number of market segments needed and to diversify the sources of revenues.
- Ensure the development of a realistic and attainable strategic business plan that defines operational goals and profitability objectives.
- Coordinate capital improvement projects to maintain/upgrade quality standards and property image, and to protect assets from neglect, damage or deterioration.
- Conduct regular staff and employee meetings.
- Establish and oversee maintenance of a proactive Human Resources department to ensure a productive, participative, and comfortable work environment in which all employees are valued and treated lawfully and consistently, and to ensure compliance with all local, employment and labor laws and regulations.
- Direct, manage, and counsel sales, catering and revenue management staff. Actively participate in sales presentations, property tours and customer meetings.

**SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES**
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

- Fluent in English.
- Requires good communication skills, both verbal and written.
- Most tasks are performed independently or in a team environment with the employee acting as a team leader. There is mínimal direct supervision.
- Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.
- Ability to maintain compliance with all local laws and regulations.
- Extensive knowledge of sales and revenue management skills.
- Ability to assess/evaluate other employees’ performance in a fair and consistent manner.
- Ability to supervise, train and motivate multiple levels of managers.
- Knowledge of hotels and competitive markets.
- Possess advanced knowledge of the principles and practices within all hotel disciplines, including experiential knowledge for management of people and complex problems.
- Ability to make decisions with only general policies and procedures available for guidance.

**QUALIFICATION STANDARDS**
Education
Bachelor’s Degree required, preferably in Hotel/Restaurant or Business Administration, or equivalent education/experience required.

Experience
Minimum of six years’ hotel management experience required.

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