![Pacific Healthcare (Thailand) Co.,Ltd](https://media.trabajo.org/img/noimg.jpg)
E-commerce and B2B Business Administration
3 weeks ago
e-Commerce and B2B Business Administrati...PHC155
- Pacific HealthcareBangkokPosted On
18 Apr 2024
Required Experience
1 - 5 Years
- Basic SectionNo. Of Openings
1
BAND
3P
Grade
Experienced_3P
Position
E-Commerce And B2B Business Administration
Campus/Non Campus
Non
- Campus
Employment Type
Permanent
Requisition Type
Replacement
TAT
45
Confidential
No
Closing Date
31 May 2024
- OrganisationalGroup Of Company
Pacific Healthcare
Company
Pacific Healthcare (Thailand) Co.,Ltd.
Group
Business Unit
Division
Sales & Marketing
Division Code
32
Department
Consumer Healthcare
Section
E-Commerce
Cost Center
PHT-32-E-Commerce
Country
Thailand
Province
Bangkok
Office Location
Head Office
Location Unit 4
E-Commerce And B2B Business Administration/Non Sales-Support
Faculty
Faculty Of Business Administration
Major
Others
- SkillsSkill
ADMINISTRATION
CUSTOMER SERVICE
COMMUNICATION
SALES COORDINATION
PROBLEM SOLVING
Education Level
BACHELOR OF BUSINESS ADMINISTRATION
Working Language
THAI
ENGLISH
- Job Description**Job Purpose**:
Responsible to assistant with Ecommerce and B2B for sales and administration management. Sales coordinated with related department (Order to cash/ Purchasing/ Warehouse / inventory and related department. Communicate with Seller (Marketplace) and B2B client.**Key Responsibilities**:
- Main point of contact with customers, Support to client service to providing the highest level of customer service via Social chat (Facebook/ Line Official Account/ Marketplace shopee/ lazada) and phone calls.
- Maintain professional, timely, and effective communication with all parties externally and internally.
- Develop and maintain excellent relationships with our valuable customers
- Responsible for all aspects of account management including order management, administration, master data maintenance, complaint handling, follow up order and payment.
- To prepare online order/ offline order, shipping tracking to client
- Ensure service issues do not arise by clarifying customer requests and managing expectations - determine cause of any issue, seeking solutions and escalating appropriately.
- Maintain up-to-date knowledge of CRM program, relevant products
- Follow through the entire ordering cycle from order entry to delivery with warehouse/ logistic teams at the appropriate steps.
- Work closely and communicate updates to warehouse and operation team.
- Other ad-hoc duties assigned as and when required.
- Able to work weekends for special case (Online)
- Co-ordinate Seller for add product and requirement
- Be able to work and communicate with other departments eg order center, warehouse, credit control.
- Meticulous and Detailed orientated person.
**Qualifications:
- **
- Bachelor’s Degree in Business Administration or any related filed
- Minimum 1-2 years experience in administration or customer service role in related field.
- Sales coordinate /Ecommerce experience is highly regarded.
- Good communication to corporate with related department and client offline (phone) and online chat (line, facebook)
- Excellent organizational skills and ability to manage multiple projects simultaneously.
- Good command in spoken and written English**Pacific Healthcare (Thailand) Co., Ltd..,**
**People and Culture Department**
**1011 Supalai Grand Tower, Room No.01, 29 **th** Fl., Rama 3 Rd., Chongnonsee, Yannawa, Bangkok 10120
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