Planning and Customer Service Officer

7 months ago

กรงเทพมหานคร, Thailand PRTR Full time

Our client is a leading company in the sales, marketing, and distribution of specialty chemicals and food ingredients.

**Responsibilities & Duties**
- ** Demand-Supply Planning**
- Developing and reviewing demand and supply plans on an assigned business unit or a group of products/suppliers.
- Managing and monitoring inventory following the stock target, safety stock, stock availability, and service level, by collaborating with cross-functional teams, including commercial teams, procurement, etc.
- Managing and coordinating activities related to purchasing necessary inventory to meet changes in demand and supply.
- Leading in demand and supply planning during S&OP process and meetings.
- Collaborating within the supply chain team (procurement) to ensure timely replenishment.
- **Customer Service (Advance Materials)**
- Processing sales orders from order reception until delivery.
- Arranging and managing the outbound loads/transport, coordinating with 3PL providers and customers, as well as monitoring all daily dispatching duties.
- Maintaining accurate selling, pricing records, and correct inventories location in the ERP system, NCR, and claim process (if have).
- Keeping good communication and relationship with customers as well as through the commercial team.
- Pro-active communication with related supporting departments to ensure a smooth delivery process and appropriate checks and controls in order processing.
- Resolving customer issues with any service failures that arise.
- Developing and implementing process improvements to stay abreast of company requirements, opportunities, and changes in the logistics industry.
- Ensuring that all key data are entered into the system on time and that capabilities of EPR-System are used.
- Liaising with Business Units to ensure excellent performance and good connection of the SCM team.
- Processing invoices, billing notes, and supporting documents to customer, as well as document collection received from customers.
- Handling other duties as required, or assigned by supervisor.

**Job Specification**
- University degree in Logistics, Supply Chain Management, or related fields
- Minimum 2 years of demand and supply planning experience, ideally in the chemical trading environment.
- Demonstrated experience in Excel, database, and analytic tools.
- Familiar with Microsoft Office and ERP systems, e.g., JDE.
- Strong interpersonal skills to effectively interact with various teams, areas, and levels of organization.
- Effectively communicate clearly and convincingly.
- Logical thinking with good analytical and problem-solving skills
- Ability to work under pressure and time constraints.
- Good command of English.

**Benefits**
- Provident Fund
- Group Insurance
- Annual Bonus
- Annual Leave 15 Day
- Mobile Phone 15,000/3 Years
- etc.

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