Administrator
23 hours ago
**About Guestline**
We craft thoughtful products that help_ hoteliers _effortlessly welcome and manage their guests. We’re central to the lives of thousands of_ hotels _and their fantastic staff around the world. Our customers interact with our user-friendly and intuitive software in many areas of their working day, at any time and any place. We’re here to make their lives more enjoyable, more productive and to enable them to provide a better service to their customers or as we call it: More GuestTime. It’s this relationship that we help build between_ hotels _and their guests that mean we have vast scope for innovation, disruption, and enhancement every step of the way.
It’s been an unprecedented time for hospitality and during these turbulent times we are proud that we have pulled together to support our valued customers whilst continuing to attract new customers. The hospitality industry has weathered a difficult storm and we remain committed to helping_ hoteliers _leverage the power of technology to streamline their operations and provide a memorable guest experience.
**It’s not just about the technology**
Our team is diverse, filled with ambitious and creative minds, spread across the UK, Europe, and Asia with customers in 25 countries, across 5 continents. Our history guides us and gives us a great position in the market, but it’s our innovation and international expansion that will keep us successful. Don’t just take our word for it, every 10 working hours a new_ hotel _goes live with Guestline.
Yes, technology and solutions are our thing, but what makes us different is we love to show our customers the humans behind the computers. We're all about personable technology, we give our customers the systems and advice they need to enhance guest experience and make their operations more efficient. Through this approach we have been awarded ‘Best Technology Product’ from Boutique_ Hotelier _and Travolution.
**The Team and Administrator role**
In this position, you’ll be responsible for supporting our APAC region with a range of administrative tasks. This is a hands-on role in which you will be the main point of contact for anything admin related, including general office management, dealing with mail and paperwork, managing expenses and purchase orders, marketing, and other assistive duties as assigned. To be successful in this role, you’ll be efficient, reliable, and highly-organised, with a skill in prioritising projects and multi-tasking, whilst keeping a strong attention to detail.
**What you'll be doing**
- Providing general administrative and clerical support around the office and across departments
- Co-ordinating with colleagues to resolve administrative tasks and problems
- Sorting and distributing incoming mail and packages
- Processing paperwork, assisting with language wherever necessary
- Managing orders, purchase invoices and expenses
- Liaising with Finance department to assist with customer mandates and other admin tasks
- Performing data entry, preparing and modifying documents, including correspondence, memos and reports
- Internal organisational support
- Maintaining inventories and clear, consistent filing systems
- Completing all other project work and duties as assigned
**About you**
- ** You're a good communicator** - You have great written and verbal language skills in both English and Thai
- **You’re reliable and trustworthy** - You are dependable, understand the importance of confidentiality and can be responsible with sensitive tasks and documents
- **You’re a self-starter** - You can work from your own initiative with a drive to complete projects efficiently
- **You’re a problem solver** - You keep an eye on the detail to deliver relevant and timely resolutions
- **You’re super organised** - You have great time management, and the ability to manage multiple tasks at once, always ensuring you prioritise workload accordingly
- **You relentlessly think Guest** **- You’re able to understand our customers problems and use this empathy to guide positive outcomes within your role
- **You’re kind** - One of our most important attributes in a Guestliner, you’ll go out of your way to help others and feel proud when others around you succeed
- **You’re bold and prepared to drive change** - You inject new ways of thinking wherever needed and you’re not averse to trying new things in order to deliver
- **You’re tech-savvy** - you’re proficient in MS Office tools, and adaptable to learning any new technologies as required
**Diversity, Inclusion and Belonging**
We're on a mission to disrupt the hospitality industry and a diverse team with different views, perspectives and experiences improves our ability to challenge conventions, support our customers and strengthen our decision making. We believe that all Guestliners should bring their best selves to work every day and we strive to create an inclusive environment which they feel comfortab
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