Client Relationship Management Lead

7 months ago

กรงเทพมหานคร, Thailand Marsh Full time

**Mercer Marsh Benefits Thailand **is committed to working side-by-side with our clients to solve some of the most difficult and impactful people challenges facing today’s businesses. We’re with you wherever you are on your journey of creating and sustaining a healthy, protected, productive workforce.

We help our clients and colleagues grow — and our communities thrive — by protecting and promoting Possibility. We seek better ways to manage risk and define more effective paths to the right outcome. We go beyond risk to rewards for our clients, our company, our colleagues, and the communities in which we serve.

Joining us as a **Client Relationship Management Lead, Employee Health & Benefits (VP Level)** provides you with a platform for a lasting career that provides endless training, professional qualifications funded by the business and a substantial benefits package accompanied by a very competitive base salary with excellent bonus earning potential.

**What can you expect?**
- Report to MercerMarsh Benefits Leader
- Client Relationship Management Lead are responsible for the growth, profitability and client satisfaction of a book of business containing complex priority accounts. Client managers "deliver the firm" by aligning client strategies and needs to MMC's capabilities and resources.
- This includes managing and developing client relationships, acting as the client's trusted advisor, pursuing new business development, and expanding and diversifying the mix of MMC products and services the client holds. A Manager, Client Relationship Management leads a group of professional individual contributors to achieve operational results, helping them to establish goals, solve problems and work across the organization.

**What’s in it for you?**
- We are the global front-runner in the Employee Health & Benefit consulting firm
- As part of MercerMarshBenefits, we offer top-notch benefits: multiple medical, dental, and vision plans with choices to fit all needs and budgets - benefits coverage starting Day 1
- We attract a diverse mix of talents from all over the world and our culture serves as a powerful reflection of this. We are a family of exceptionally talented colleagues who thrive on creativity, forward-thinking and giving back. We are a global workforce energized and united by a common purpose: making a difference in the moments that matter - for our clients, our communities and our world. Our people feel confident to succeed here because they can truly be themselves. We embrace, encourage and advance diversity -including diversity of background, experience, thought and opportunity

**We will count on you to**:

- Maintains and grows of business and contribute to personal or team sales targets while overseeing the portfolio of accounts held by CRM team.
- Coaches sales professionals on the account management and expansion process and intervenes when necessary to offer guidance and prevent relationship losses for at-risk team accounts.
- Conducts and analyzes research to maintain a comprehensive understanding of personal accounts and coinciding business needs as well as core team accounts to maintain a comfortable handle on the portfolio at large.
- Attends or participates in presentations or sales meetings for priority or at-risk team accounts when necessary to develop team capabilities and maintain the team portfolio.
- Identifies expansion opportunities for personal and team accounts leveraging an advanced understanding of internal service and product offerings, market trends and developments and the business standing of specific accounts.
- Defines the strategy for custom solution development for the team portfolio for the designated mid-market or small geography, communicating product and solution sales targets, compensation and pricing expectations.
- Serves as a coach for a team; works to contribute to a team portfolio and assists sales professionals with professional development and critical account initiatives.
- Attends and participates in industry events and conferences and client functions to build up a strong professional network, maintain proximity to the relevant market and represent the Company and its product offerings and solutions.
- Develop and maintains personal and working relationships with key client stakeholders to transition into the role of a trusted advisor and facilitate sharing of advice and information to the client, developing new and expanded business and gaining client referrals
- Delegates guides and trains junior staff and peer review their task, acts as advisory to junior staff for problem resolution and guidance on appropriate ways to deal with challenges

**What you need to have**:

- Experience in insurance business especial Employee Benefit Program more than 8 years in broking business or relevant insurance industry
- Experience in consulting is highly desirable
- Experience in leading team is highly desirable
- Demonstrates intellectual curiosity and th

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