Client Relationship Management Lead
3 weeks ago
**Job profile**:
Client Relationship Management Lead are responsible for the growth, profitability and client satisfaction of a book of business containing complex priority accounts. Client managers "deliver the firm" by aligning client strategies and needs to MMC's capabilities and resources. This includes managing and developing client relationships, acting as the client's trusted advisor, pursuing new business development, and expanding and diversifying the mix of MMC products and services the client holds. A Manager, Client Relationship Management leads a group of professional individual contributors to achieve operational results, helping them to establish goals, solve problems and work across the organization.
Report to MercerMarsh Benefits Leader
- Maintains and grows of business and contribute to personal or team sales targets while overseeing the portfolio of accounts held by CRM team.
- Coaches sales professionals on the account management and expansion process and intervenes when necessary to offer guidance and prevent relationship losses for at-risk team accounts.
- Conducts and analyzes research to maintain a comprehensive understanding of personal accounts and coinciding business needs as well as core team accounts to maintain a comfortable handle on the portfolio at large.
- Attends or participates in presentations or sales meetings for priority or at-risk team accounts when necessary to develop team capabilities and maintain the team portfolio.
- Identifies expansion opportunities for personal and team accounts leveraging an advanced understanding of internal service and product offerings, market trends and developments and the business standing of specific accounts.
- Defines the strategy for custom solution development for the team portfolio for the designated mid-market or small geography, communicating product and solution sales targets, compensation and pricing expectations.
- Serves as a coach for a team; works to contribute to a team portfolio and assists sales professionals with professional development and critical account initiatives.
- Attends and participates in industry events and conferences and client functions to build up a strong professional network, maintain proximity to the relevant market and represent the Company and its product offerings and solutions.
- Develop and maintains personal and working relationships with key client stakeholders to transition into the role of a trusted advisor and facilitate sharing of advice and information to the client, developing new and expanded business and gaining client referrals
- Delegates guides and trains junior staff and peer review their task, acts as advisory to junior staff for problem resolution and guidance on appropriate ways to deal with challenges
**Qualification**:
- Experience in insurance business especial Employee Benefit Program more than 8 years in broking business or relevant insurance industry
- Experience in consulting is highly desirable
- Experience in leading team is highly desirable
- Demonstrates intellectual curiosity and the ability to learn quickly, think creatively and critically
- Ability to manage multiple clients and tasks simultaneously with strong attention to detail.
- Excellent verbal and written communication skills in both English and Thai
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