![RS PCL](https://media.trabajo.org/img/noimg.jpg)
Senior Manager, Customer
4 weeks ago
Manager performance tracking & data analysis.
Develop operation campaign for telesales business.
Create and manage lead generation strategy.
**Reporting to Head of RS Mall - you will be responsible for**:
Provide performance and financial analysis on all facts of Contact Center operations.
Develop operational KPIs and manage scorecard process for Contact Center department.
Develop operational campaign (Incentive) for driving Contact Center performance.
Develop efficient mechanisms/systems to improve data analytics capabilities.
Create and manage lead generation strategy, targets and performance metrics.
Perform analysis and work with the management and operation managers to identify potential efficiencies, opportunities to improve operational performance.
At least 5 years of experience in analytics/data science/insights/strategy.
Experience in FMCG, Health & Beauty categories will be an advantage.
Experience in Home Shopping or E-commerce will be an advantage.
Expert domain of data analysis and data visualization tools.
Strong analytical, project management, leadership and strategic thinking skills.
Creative, self-motivated, high commitment and eager to learn.
Positive attitude, able to work independently and as a team.
**Job skills required**: Finance, Telesales, Financial Analysis
**Job skills preferred**: Project Management
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