Senior Manager, Customer
3 days ago
Manager performance tracking & data analysis.
Develop operation campaign for telesales business.
Create and manage lead generation strategy.
**Reporting to Head of RS Mall - you will be responsible for**:
Provide performance and financial analysis on all facts of Contact Center operations.
Develop operational KPIs and manage scorecard process for Contact Center department.
Develop operational campaign (Incentive) for driving Contact Center performance.
Develop efficient mechanisms/systems to improve data analytics capabilities.
Create and manage lead generation strategy, targets and performance metrics.
Perform analysis and work with the management and operation managers to identify potential efficiencies, opportunities to improve operational performance.
At least 5 years of experience in analytics/data science/insights/strategy.
Experience in FMCG, Health & Beauty categories will be an advantage.
Experience in Home Shopping or E-commerce will be an advantage.
Expert domain of data analysis and data visualization tools.
Strong analytical, project management, leadership and strategic thinking skills.
Creative, self-motivated, high commitment and eager to learn.
Positive attitude, able to work independently and as a team.
**Job skills required**: Finance, Telesales, Financial Analysis
**Job skills preferred**: Project Management
-
Senior Project Manager L2
8 hours ago
กรุงเทพมหานคร, Thailand SoftwareOne Full timeRole and Function: A Senior Project Manager (L2) within SoftwareOne will be responsible for supporting customer engagements, ensuring projects meet scope, timeline & milestones, budget and quality expectations, through planning, controlling and managing projects aligned to the SoftwareOne Project Delivery Framework (named pmOne) and the agreed delivery...
-
Senior Executive, Market Management
3 days ago
กรุงเทพมหานคร, Thailand AirAsia Full time**Job Description**: **Senior Executive, Market Management (Hotel)** **Responsibilities: - ** - Build, develop & work independently as the founding member for over a year to leading a strong team of overseeing the inbound market. - Establish and maintain long-term relationships and high-impact partnerships with travel operators and partners. - Develop key...
-
Senior Project Manager
8 hours ago
กรุงเทพมหานคร, Thailand SoftwareOne Full timeJob Function: Software & Cloud Services Why SoftwareONE?: Hear firsthand from SoftwareOne APAC leaders as they unveil our exciting business and growth plan, spill the beans on our hiring initiatives, and reveal why joining SoftwareOne is a game-changer. Join us now and be part of our incredible journey. The role: **Role and Function**: A Senior Project...
-
Senior Project Manager L2
2 days ago
กรุงเทพมหานคร, Thailand SoftwareOne Full timeJob Function: Software & Cloud Services Why SoftwareONE?: The role: **Role and Function**: A Senior Project Manager (L2) within SoftwareOne will be responsible for supporting customer engagements, ensuring projects meet scope, timeline & milestones, budget and quality expectations, through planning, controlling and managing projects aligned to the...
-
Senior Account Manager
1 week ago
กรุงเทพมหานคร, Thailand Quantum Storage (South Asia) Pte Ltd Full timeAs part of our Asean sales team, the Senior Account Manager will be responsible for identifying and closing business opportunities for Thailand territory and accounts in Thailand region, and fully executing against revenue targets. Our most successful sales people are able to position Quantum as the provider of choice by using a solutions-based approach...
-
Senior Associate, Customer Marketing
7 days ago
กรุงเทพมหานคร, Thailand SC Johnson Full timeAs the Senior Associate, Customer Marketing, you are responsible for the execution for all Customer Marketing activities which include developing and ensuring strong picture of success for in-store execution across route to market, for Modern Trade, Traditional Trade and E-commerce channels. **Essential Duties and Responsibilities**: - Lead...
-
Customer Success Manager
2 weeks ago
กรุงเทพมหานคร, Thailand Nintex Full time**About Nintex**: At Nintex, we are transforming the way people work, everywhere. As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their...
-
Senior Customer Support Executive
3 weeks ago
กรุงเทพมหานคร, Thailand Manatal Co LTD Full time**Manatal** is an HRTech software service (B2B SaaS) company headquartered in Bangkok, Thailand. Manatal is one of the fastest-growing start-ups in the region and is backed by Surge and Sequoia Capital. Manatal has a global presence and is trusted by thousands of businesses in over 135 countries and is recognized by Forbes as Best Recruiting Software of...
-
Senior Investor Relations Manager
6 days ago
จตุจักร, กรุงเทพมหานคร, Thailand SC Asset Corporation Public Co., Ltd. Full timeHybrid Working. Have at least 10 years in Investor Relations. Review and provide executive summaries on company. **Senior Investor Relations Manager**: SC ASSET. Lead a cohesive and comprehensive IR program that communicates strategy and growth opportunities. Represent Company as the corporate spokesperson on the communication matter regarding the Company's...
-
Call Center and Customer Experience Manager
4 weeks ago
กรุงเทพมหานคร, Thailand Criterion Asia Recruitment (Thailand) Co., Ltd. Full time**Responsibilities**: - Call Center Operations: Lead, motivate, and manage a team of customer service representatives, ensuring the delivery of exceptional service through effective call handling, problem-solving, and responsiveness. - Customer Experience Strategy: Develop and implement strategies to enhance the end-to-end customer experience, optimizing...
-
Customer Relationship Management
4 weeks ago
จตุจักร, กรุงเทพมหานคร, Thailand บริษัท บิวตี้แอนยัง กรุ๊ป จำกัด Full timeCustomer Relationship Management รับสมัครด่วน สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตจตุจักร) สาขาอาชีพหลัก : การตลาด/PR สาขาอาชีพรอง :...
-
Senior Corporate Communications Manager
2 weeks ago
จตุจักร, กรุงเทพมหานคร, Thailand SC Asset Corporation PLC. Full timeTake care of good brand s image and message consistency across all platforms Ensure always-on SC Asset top of mind brand s presence Keep up with new ways of communications all the time Very good knowledge of IMC s Develop strategies for public relations, manage advertising campaigns and content management, improve brand awareness, and ensure consistent...
-
Senior Contractor Sourcing
3 days ago
จตุจักร, กรุงเทพมหานคร, Thailand SC Asset Corporation Public Co., Ltd. Full timeContractor Sourcing. contractor management strategies. Foster strong relationships with contractors. Core Roles & Responsibilities. Develop and implement contractor management strategies and policies to ensure efficient and effective utilization of contractors. Oversee the recruitment, onboarding, and offboarding processes for contractors, ensuring...
-
Analyst or Senior Analyst- Customer Experience
2 weeks ago
กรุงเทพมหานคร, Thailand Agoda Full time**About Agoda** Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ employees representing 90+ nationalities foster a work environment rich in diversity,...
-
Senior Sales/event Manager
4 days ago
จตุจักร, กรุงเทพมหานคร, Thailand บริษัท เอนคอร์ อีเวนท์ เทคโนโลยีส์ จำกัด Full timeการโรงแรม/รีสอร์ท, บันเทิง/สื่อ, โฆษณา/ประชาสัมพันธ์ วันนี้ - คุณสมบัติพื้นฐาน - งานประจำ- 8 - 12 ปี- กทม. (จตุจักร)- ปริญญาตรี- 50,000 - 60,000...
-
Senior Sales Manager
4 days ago
กรุงเทพมหานคร, Thailand Brenntag Full time**SENIOR SALES MANAGER - PAINTS ADDITIVE**: Our team in **Bangkok** currently has an opening for a **Senior Sales Manager - Paints Additive** **YOUR ROLE & RESPONSIBILITIES**: **Sales & Marketing Activities Business Achievement**: - Leader to drive the business for Paint Industry. - Leads and develops sales teams, the execution of sales strategies to...
-
Senior Manager
3 days ago
บางกะปิ, กรุงเทพมหานคร, Thailand Makro PRO Full time**Your challenges**: We are seeking a Business Intelligence senior manager who is passionate about data management and visualization and who wants to have a business impact. You will generate insights and deep dive for the leaders of Makro PRO to make better decisions. - You will work with business and product teams to define the data product backlog. You...
-
Senior Manager, Hsse
4 weeks ago
กรุงเทพมหานคร, Thailand DB Schenker Full timeOverall responsibility and compliance for HSSE (Health, Safety, Security, Environmental) matters in the Freight & Logistics Department. - Ensure compliance with all latest Laws & Regulations, Customer Standards, and Schenker Standards pertaining to HSSE. - Maintain, update, improve, develop, and implement HSSE standards and policies in consultation with...
-
Senior Manager, Head of Operator Sales
4 days ago
กรุงเทพมหานคร, Thailand Samsung Electronics Full timePosition Summary 1. Maximize revenue and profit by setting sales strategies and plans that focuses on the assigned region/market based on the sales strategies. 2. Build the foundation for maximizing sales revenue and profit by providing continued support through communication with the assigned region/market. Role and...
-
Senior Planner
4 days ago
กรุงเทพมหานคร, Thailand Brenntag Full time**SENIOR PLANNER**: Our team in **Bangkok** currently has an opening for a **Senior Planner** **YOUR ROLE & RESPONSIBILITIES**: **Job Summary**: Co-ordinate with Commercial, Supply Chain & Operations, Finance, Customers, Suppliers, and other key stakeholders along the supply chain to ensure proper sales and operations planning and optimum stock level at any...