Operations & Technology (O&t) Head

3 months ago

กรงเทพมหานคร, Thailand Citi Full time

The Operations & Technology (O&T) Head is responsible for leading and executing the O&T strategy across all businesses in Thailand. This includes Technology Infrastructure, Enterprise services and driving multiple franchise-wide initiatives focused on digitalization, productivity and right placement, while maintaining a strong control environment.

**Responsibilities**:

- Prioritizing technology support for the franchise, and maintaining a strong focus on the delivery of high quality customer services and operations through O&T processes and platforms. Take a leadership role in exploring and developing key themes within O&T such as re-engineering through LEAN, simplification, digitization, straight-through processing and outsourcing, leveraging organizational resources within and outside O&T to drive and implement these initiatives.
- Partner and collaborate with products and functions to identify opportunities to completely digitize processes and shut off analog. Addressing key franchise-wide risks in the space of the divestiture, outsourcing, continuity of business and non-employees management, by focusing on right-placement and risk mitigation.
- Ensure the organization meets and exceeds financial goals. Work in partnership with regional / global partners, products and functions to identify opportunities to optimize expenses.
- Challenges and actively works to address issues, incidences and outages related to IT, including information management, IT frameworks, data quality, information security, cyber security and data protection for the franchise, with the regional functional heads of these respective functions.
- Foster an environment of proactive escalation and prompt resolution of all O&T issues including the timely closure of relevant Corrective Action Plans.
- Delivery of client-focused initiatives, O&T and shared services deployment. Embed control and compliance procedures into every aspect & appropriately assess risk during business decisions
- Demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations.
- Escalate, manage and report control issues with transparency, as well as effectively supervise the activity of others and create culture of accountability.
- Has technology management accountability across all the products and is the governance point of contact for regulators
- Focus on talent development with priorities around building a strong pipeline, diversity, and leverage the breadth of opportunities to develop future leaders.
- Create and drive a culture of inclusion, diversity and meritocracy, with high ethical and leadership standards.
- Lead a diverse management team, focusing on their individual development, and empowering them to build strong relationships with their global, regional and in-country partners.
- Actively champion initiatives, which drive workforce readiness for the future, and enhance manager capability and forward compatibility.
- Ensure compliance risks within Citi are effectively identified, measured, monitored, and controlled, consistent with the bank’s risk appetite statement and all policies and processes established within the risk governance framework.
- Ably respond to regulatory trends with an increased focus on Operational resilience, Cyber Security, Data Privacy, Third Party Risk management, Technological change & Innovation. Effective Data management and Data quality to enhance control environment.
- Drive automation and usage of digital channels by clients to improve efficiencies and reduce operational risk
- Ensure delivery of TSA SLA for the divested portfolio. Work with regional partners and buyer on meeting the timelines for LD2 migration. Ensure mínimal residual activities to be done post LD2

**Qualifications**:

- Understanding of the regulatory environment and experience in managing regulatory expectations in a complex environment.
- Strategic and innovative thinker with demonstrated ability to define strategy and provide direction and support with the skills to switch quickly from strategic to tactical.
- Ability to work effectively in complex and dynamic situations requiring analytical, interpretive and problem solving skills.
- Strong operational risk skills including the perceptiveness to identify early warning signals. Strong influencing and negotiation skills. Ability to explore alternatives and positions to reach outcomes that are supported and accepted by stakeholders.
- Proven leadership skills and intellectual capability to create momentum and a collective agenda across multiple products with a diverse population and competing priorities
- Superior people leadership skills, including being able to connect, inspire and motivate large teams. Demonstrated ability to build and promote diverse talent within the organization and embed career development pathways for succession planning.
- Excellent prioritization an

  • (Vp), Business T&o Management

    4 months ago

    ภาษีเจริญ, กรุงเทพมหานคร, Thailand United Overseas Bank (Thai) PCL - UOB Full time

    To conduct proper stakeholder relationship management. To ensure the proper change implementation planning & management is in place. To ensure the sustainable improvements is in place. **Primary Duties and Responsibilities**: Conduct Proper Stakeholder Relationship Management. To support Business on T&O Management including Wholesale Banking, Transaction...

  • (Vp), Business T&o Management

    3 months ago

    ภาษีเจริญ, กรุงเทพมหานคร, Thailand United Overseas Bank (Thai) PCL - UOB Full time

    Wholesale Banking Product. Business Analyst. Project Management. **Position Summary**: To conduct proper stakeholder relationship management. To ensure the proper change implementation planning & management is in place. To ensure the sustainable improvements is in place. **Primary Duties and Responsibilities**: Conduct Proper Stakeholder Relationship...

  • Business Technology

    3 months ago

    วัฒนา, กรุงเทพมหานคร, Thailand United Overseas Bank (Thai) PCL - UOB Full time

    Business and Technology knowledge. International banking (Singapore). Manage the team. To support effective business change and understand customer needs to complete resolution or satisfaction in a timely manner. Able to define the business challenges and overall considerations, including scalability, maintainability, cost, operations and technology...

  • Head of IT Operations

    3 months ago

    กรุงเทพมหานคร, Thailand Combined Insurance Full time

    We are looking for a Head of IT Operations to oversee the technology infrastructure, operational processes, service management, including incident, problem, change management of our organization's IT department. Head of IT Operations will be responsible for managing the day-to-day operations of the IT Operations & Infrastructure including Helpdesk support...

  • Head of Operations and Transformation

    4 months ago

    กรุงเทพมหานคร, Thailand Allianz Technology Full time

    **Position Summary** The position provides vision, strategy, direction and leadership necessary to ensure that the company (Allianz Technology, Thailand) maximizes its operational capabilities, compliance to standard operating/ reporting procedures, and ensures systems in place to increase financial strength and operational efficiency. The position requires...

  • Head of Technology Services

    3 months ago

    กรุงเทพมหานคร, Thailand United Overseas Bank (Thai) Public Company Limited Full time

    **About UOB**: Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations. We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the...

  • Tour Operation

    3 months ago

    บางกะปิ, กรุงเทพมหานคร, Thailand โรมมิ่ง ทราเวล Full time

    Tour Operation รับสมัครด่วน สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตบางกะปิ) สาขาอาชีพหลัก : ท่องเที่ยว/โรงเเรม สาขาอาชีพรอง :...

  • Head of Operational and Technology Risk Management

    4 months ago

    กรุงเทพมหานคร, Thailand Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

  • Senior Demand Planning

    5 months ago

    กรุงเทพมหานคร, Thailand AirAsia Full time

    **Job Description**: - Generate Pre-Booked Meal Reports & amp; Passenger Load from the system. - Analyze PBM & Commercial Sales data including Passenger Load Data. - Provide meal distribution for commercial sales on each flight. - Raise Purchasing Requisitions for all categories; Perishable, Non-Perishable, Merchandise, and Amenities. - Prepare Meal Order...

  • Head of IT Thailand

    4 months ago

    กรุงเทพมหานคร, Thailand Allianz Technology Full time

    **You will** - Manages IT supply capabilities including planning, budgeting, resourcing, in line with Allianz Technology processes, aligning them with its customers’ planning cycles. - Prepares and handles all customer interactions on a management level; responsible for regular account meetings with the OEs and involvement of respective IT functions for...

  • Head of Operations

    4 months ago

    กรุงเทพมหานคร, Thailand Giant Pumpkin Full time

    As the Head of Operations at Giant Pumpkin, you will play a crucial role in a pioneering retail digital media company specializing in In-Store media solutions. As the first agency of its kind in Southeast Asia, we help companies achieve maximum value from their retail media through creative production, cutting-edge technology, and analytics. With exclusive...

  • Head of Information Technology

    3 months ago

    กรุงเทพมหานคร, Thailand BNP Paribas Full time

    HEAD OF INFORMATION TECHNOLOGY (JOB NUMBER: ITOCTO00001) The Head of IT has a direct reporting line to COO of BNP Paribas Bangkok Branch. The Head of IT will have to define the IT business strategy for the branch. IT Systems - Deploy in coordination with the regional teams standard CIB (or Group) infrastructure and systems - Coordinate and work with...

  • Avp-vp / Demand Manager

    4 months ago

    กรุงเทพมหานคร, Thailand United Overseas Bank (Thai) PCL - UOB Full time

    วันนี้ คุณสมบัติพื้นฐาน งานประจำ- 5 - 10 ปี- กรุงเทพและปริมณฑล- ปริญญาตรีหรือสูงกว่า- สามารถเจรจาต่อรองได้-...

  • Avp, T&o Planning

    4 months ago

    กรุงเทพมหานคร, Thailand United Overseas Bank (Thai) Public Company Limited Full time

    **About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...

  • Asia Mass Production Industrial Planning Manager

    4 months ago

    ลาดกระบัง, กรุงเทพมหานคร, Thailand Essilor Full time

    **Position**: Asia Mass Production Industrial Planning Manager **Reports to**: Head of Industrial Supply Chain, AMP **Location**: Bangkok, Ladkrabang EssilorLuxottica, a fully integrated player, is a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The company brings together the complementary...

  • Head of Information Technology

    3 months ago

    กรุงเทพมหานคร, Thailand BNP Paribas Full time

    The Head of IT has a direct reporting line to COO of BNP Paribas Bangkok Branch. The Head of IT will have to define the IT business strategy for the branch. IT Systems - Deploy in coordination with the regional teams standard CIB (or Group) infrastructure and systems - Coordinate and work with Regional teams or other BNPP IT Teams on projects as well as...

  • Head of Operations

    2 weeks ago

    กรุงเทพมหานคร, Thailand Nimble Full time

    **About Nimble**: We solve our client's most difficult business challenges through technology. Our company partners with the most ambitious companies around the world creating long-term impact with the work with do. If you want to grow together, work on challenging products and enjoy using the best tools and practices, Nimble is the right place for...

  • N&t System Design Leader

    4 months ago

    กรุงเทพมหานคร, Thailand ALSTOM Full time

    Req ID:429631 We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more...

  • Head of Infrastructure and Information Security

    4 months ago

    กรุงเทพมหานคร, Thailand Allianz Technology Full time

    As an Allianz Technology Thailand branch, the role is primarily responsible for providing local and regional services while managing some central services capabilities in the functional domains of network, datacenter, workplace, security and IT services to client OE's. The person directs the BAU of infrastructure and security services in the local entity and...

  • Head of Assistance Operations

    4 months ago

    กรุงเทพมหานคร, Thailand April Asia Pacific Full time

    For over 30 years, APRIL International Care has specialized in providing international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members to ensure they can access the best care. Are you an...