Client Delivery Manager
4 weeks ago
NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.
In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.
With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
**Want to be a part of our team?**
The Managed Services (MS) Operations Team Lead is the entry level job within the MS Operations Management job family.
The MS Operations Team Lead is responsible for ensuring managed service is provided to all clients, to ensure that their IT infrastructure and systems remain operational. This is done through proactively managing, overseeing, monitoring, investigating and resolving escalated technical incidents and problems to ensure the restoration of these services to the clients to ensure compliance to the agreed service level agreement.
Their primary objective is to ensure contracted Managed Services outcomes are delivered to the client.
They assist with the building and support of delivering managed services and work with regional and local teams to meet business objectives.
Radford reference:
**Working at NTT**
The Managed Services (MS) Operations Team Lead is the entry-level job within the MS Operations Management job family.
The MS Operations Team Lead is responsible for ensuring managed service is provided to all clients, to ensure that their IT infrastructure and systems remain operational. This is done through proactively managing, overseeing, monitoring, investigating, and resolving escalated technical incidents and problems to ensure the restoration of these services to the clients to ensure compliance to the agreed service level agreement.
Their primary objective is to ensure contracted Managed Services outcomes are delivered to the client.
They assist with the building and support of delivering managed services and work with regional and local teams to meet business objectives.
**Key Roles and Responsibilities**:
- Monitors the work queues and provide support to the client where the ticket is highly technical or sophisticated in nature
- Works independently, with general direction from the client, stakeholders, team lead, or senior manager, to perform operational tasks to resolve all escalated incidents/requests in a timely manner within the agreed SLA
- Provide support to all escalated incidents
- Share such knowledge, to resolve issues, document them, and push the knowledge down to other engineers
- Act as emergency support contact as needed, for critical client and business-impacting issues
- Ensures that the shift handover process highlight any key escalated open tickets to be focussed on along with a handover of upcoming operation critical tasks to be carried out in the next shift
- Timely escalation of all tickets to management with ensuing updates, where applicable
- Proactively identifies, contributes, implements, and works with automation teams for effort optimization and automating routine tasks
- Use operational and diagnostic procedures to resolve escalated tickers in unique and complex client environments
- Coach Service Desk, Operations Centre, and L4 teams offering technical expertise and pushing work down to other engineering teams
- Performs quality audits, covering process, service experience, ticket updates, etc as required
- Drive service delivery to clients from the Operations Centre and/or CoE
- Provide operational support and continuous service improvement post client handover from TS (or other) teams
- implement training and development initiatives for direct reports
- Engage with clients for technical operations as part of routine operations
- Constantly measure and analyze team’s delivery capabilities
**Knowledge, Skills, and Attributes**:
- Demonstrated organizational and team leadership skills
- Excellent communication skills - both verbal and written
- Ability to collaborate with internal stakeholders and external clients
- Ability to understand budgets and cost management
- Effective time management and prioritization of work
- Ability to delegate work across the team
- Excellent focus on client centricity
- Highly focused on business outcomes
- Ability to guide the team through transformational objectives set out by the business
- Ability to communicate and work across different cultures and social groups
- Ability to work well in a pressurized environment
- Ability to adapt to changing circumstances
**Academic Qualifications and Certifications**:
- Relevant degree
- ITIL certification
- Relevant technical certifications
**Required Experience**:
- Entry-level experience in co
We have other current jobs related to this field that you can find below
-
Client Delivery Manager
4 weeks ago
กรุงเทพมหานคร, Thailand NTT Ltd. Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Manager, IT Service Delivery
3 weeks ago
กรุงเทพมหานคร, Thailand Delivery Hero Full timeAbout the opportunity We are looking for a highly-driven and motivated individual to take the role of the **Manager, IT Service Delivery** based in our Bangkok office, Thailand. **Responsibilities**: - Owns the foodpanda employee IT experience in-country, ensuring SLAs and CSAT targets are consistently met. - Coordinating training and orientation for new...
-
Analyst, Client Delivery
2 months ago
กรุงเทพมหานคร, Thailand Standard Chartered Full time**Job***: Operations **Primary Location***: Asia-Thailand-Bangkok **Schedule***: Full-time **Employee Status***: Permanent **Posting Date***: 10/Apr/2023, 10:27:43 PM **Unposting Date***: Ongoing **The Role Responsibilities** **Job Role** - Onboarding (CDD and Regulatory Onboarding) - Servicing (Static Data Maintenance, Offboarding) - Engaging clients...
-
Associate, Client Delivery
4 weeks ago
กรุงเทพมหานคร, Thailand Standard Chartered Full time**Job***: Operations **Primary Location***: Asia-Thailand-Bangkok **Schedule***: Full-time **Employee Status***: Permanent **Posting Date***: 17/Feb/2023, 4:21:56 AM **Unposting Date***: Ongoing **RESPONSIBILITIES** - Onboarding (CDD and Regulatory Onboarding) - Servicing (Static Data Maintenance, Offboarding) - Engaging clients and relationship...
-
Manager, Legal Counsel
3 weeks ago
กรุงเทพมหานคร, Thailand Delivery Hero Full timeAbout the opportunity - Provide legal advice/opinion in various legal matters, including corporate law, foreign business law, consumer protection law and e-commerce related regulations, and cooperate with other departments under Delivery Hero entities in Thailand to complete any related tasks. - Handle corporate secretary matters and corporate registrations...
-
Senior Manager, Marketplace Commercial
3 weeks ago
กรุงเทพมหานคร, Thailand Delivery Hero Full timeAbout the opportunity - You will be empowered to take full responsibility of the daily commercial operations of our Marketplace/Shops Business Unit in Thailand - Have full ownership and accountability of the P&L of the Shops business and lead the process of BE review and budget proposal if needed. - Take the lead and working with team and vendors in...
-
Manager, Talent Acquisition
3 weeks ago
กรุงเทพมหานคร, Thailand Delivery Hero Full timeAbout the opportunity The role of a Specialist/ Manager, Talent Acquisition is someone who can find the diamonds in the rough out there in the industry to fit our organization needs. To be successful in this role, you should be someone who loves challenges and who loves to get noticed for closing tough roles in tough requirements (basically launch...
-
Client Consulting Delivery Senior Manager, Visa
4 weeks ago
กรุงเทพมหานคร, Thailand Visa Full timeCompany Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure...
-
Manager, Talent Acquisition
6 days ago
กรุงเทพมหานคร, Thailand Delivery Hero Full timeAbout the opportunity “To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’). foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well...
-
Senior Associate Service Delivery Manager
1 month ago
กรุงเทพมหานคร, Thailand NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Senior Associate Service Delivery Manager
4 weeks ago
กรุงเทพมหานคร, Thailand NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Client Manager
4 weeks ago
กรุงเทพมหานคร, Thailand BSI Full timeGreat that you're thinking about a career with BSI! To conduct various types of audits to work closely with BSI clients to help them improve their performance by assessing their systems and processes against BSI standards. Purpose of position - Prepare assessment reports and deliver findings to clients to ensure client understanding of the assessment...
-
Client Manager
1 month ago
กรุงเทพมหานคร, Thailand NTT Ltd. Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Associate, Incubation
4 weeks ago
กรุงเทพมหานคร, Thailand Delivery Hero Full timeAbout the opportunity **Key Responsibilities**: New Vendor Performance Optimization: - Ensure that new vendors achieve restaurant performance metrics. - Monitor and analyze new vendor performance data to identify areas for improvement. - Develop and implement strategies to enhance new vendor performance and order receipt. - Ensure that new vendors receive...
-
Associate, Incubation
2 weeks ago
กรุงเทพมหานคร, Thailand Delivery Hero Full timeAbout the opportunity **Key Responsibilities** - Monitor and control metrics such as open rates, click rates, LINE verified account to ensure communication effectiveness. - Collaborate with the artwork team by providing recommendations on content and briefs. - Translate content to ensure accuracy and cultural relevance. - Create and execute engaging content...
-
Associate, Inbound Leads and Conversion
1 week ago
กรุงเทพมหานคร, Thailand Delivery Hero Full timeAbout the opportunity - Execute online and offline lead generation. - Manage end to end recruitment process from lead generation to hire. - Lead and execute rider recruitment projects. - Lead and manage promoter team. - Acquire new channels for offline and online lead generation. What you need to be successful - Bachelor’s degree in business, marketing,...
-
Marketing Research Analyst
1 week ago
กรุงเทพมหานคร, Thailand Delivery Hero Full timeAbout the opportunity **Responsibilities**: - Manage, report and present Brand Tracker information and activate market research to gather data on consumer behavior, preferences, and trends with the help of global research agencies. - Analyze research findings to identify key insights and opportunities for growth - Create and maintain databases to organize...
-
Service Delivery Administrator
2 weeks ago
กรุงเทพมหานคร, Thailand NTT Ltd. Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Delivery Control Assistant Manager
4 weeks ago
กรุงเทพมหานคร, Thailand Pasona HR Consulting Recruitment (Thailand) Co.,Ltd Full timeJob ID 49528 Business Manufacturing(Others) Job Detail 【Product】 Electrical manufacturing service for home appliance, client target is at global level. ・Processing the order according to the client order deadline ・Purchasing electrical components to assemble circuit board according to the order ・Communicating with the supplier and comparing other...
-
Service Delivery Manager
2 weeks ago
กรุงเทพมหานคร, Thailand Comarch Full timeDo you want to join an innovative and internationally recognized company at the forefront of digital transformation? Join our team as a Service Delivery Manager. We are looking for a dynamic and driven professional to join us in Bangkok, where you will have the opportunity to contribute to our continued success. **CANDIDATE PROFILE - Degree in one of...
