Associate, Client Delivery

4 weeks ago


กรงเทพมหานคร, Thailand Standard Chartered Full time

**Job***: Operations

**Primary Location***: Asia-Thailand-Bangkok

**Schedule***: Full-time

**Employee Status***: Permanent

**Posting Date***: 17/Feb/2023, 4:21:56 AM

**Unposting Date***: Ongoing

**RESPONSIBILITIES**
- Onboarding (CDD and Regulatory Onboarding)
- Servicing (Static Data Maintenance, Offboarding)
- Engaging clients and relationship manager team throughout the client onboarding and offboarding process

**Strategy**
- Targeted Improvements
- Act as a service partner, work together with RMs, Product Sales, Operations and other key internal stakeholders to solve client channel issues and identify opportunities to improve overall service for the clients
- Ensure uniform approach towards implementation of Global IMO Model and adherence to DOIs
- Deliver excellent service against agreed service standards, delivery standards, and mínimal error rates as appropriate
- Automation and Streamlining
- Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes

**Business**
- Provide quality support and advice to Relationship Managers (RM’s) within all lending units on all documentation related matters, including the origination of documentation for customers where required
- To deliver excellent service and advice to our Corporate (Corporate & Institutional Banking) & Commercial Banking clients in all interactions for their channel activation pre-transactional enquiries/setup, trainings and other channel related issues

**Processes**
**General**
- Perform end-to-end orchestration across all processes and services managed by IMO
- Engage clients throughout process, ensuring seamless delivery and client experience
- Own and drive execution of processes, working closely with stakeholders and the value chain to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, across both simple and complex cases.
- Adheres to first-time-right principles
- Provide insight and suggestions to improving processes, identifying opportunities to streamline and automate. Looks at ways to promote standard work and best practices.
- Undertake ad-hoc duties and when delegated by Line Manager and Country Head of IMO
- Client Due Diligence (CDD) and Regulatory Onboarding
- Perform all relevant onboarding processes
- Creation of CDD for New Clients & Review of CDD for Existing Clients and perform regulatory onboarding (e.g. FATCA, CRS) activities
- Drive GIC and network onboarding processes
- Conduct checks on CDD as applicable
- Respond and clear queries from Checkers / Other Specialists / Business CRM on a timely manner
- Work in partnership with all relevant stakeholders effectively within the end-to-end CDD process
- Where serving as a checker, perform checks on CDD output from Client Delivery Makers, ensuring they adhere to policies and standard work
- Escalate or enforce compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations

**Credit Documentation**
- Perform credit documentation activities for the deals flowing from Corporate & Institutional Banking (“CIB”), Commercial Banking (“CB”) and Business Banking (“BB”)
- Conduct checks on Credit Documentation output as applicable
- Ensure that the data sources used for the extraction of the return is correct
- Identify processing risks or inefficiencies and implement appropriate and effective changes
- Enablement [Account Opening and Channels]
- Perform relevant account opening activities, working closely with the relevant onshore and Hub teams to deliver fast set-up of all relevant systems
- Deliver excellent service and advice to our Corporate (Corporate & Institutional Banking), Commercial Banking, and Business Banking (BB) clients in all interactions for their Straight2Bank channel activation pre-transactional enquiries/setup, training, and other channel related issues
- Accept and arrange processing of various channels (Straight2Bank) and related products and services setup requests for Corporate and Institutional Banking (CIB), Commercial Banking (CB) and Business Banking (BB) clients; including internal setups e.g. for Client Access, Transaction Banking (TB) implementation testing setups, various internal operations unit’s setups relevant to channels activation
- Conduct checks on activities, documentation, and output (by other specialists or makers) within the account opening and channels activation processes as applicable
- Escalate or enforce compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations
- Servicing [Static Data Maintenance, Offboarding]
- Perform relevant static data maintenance and offboarding activities including raising of SDM and offboarding requests in the system

**People & Talent**
- Provide effective orientation /g



  • กรุงเทพมหานคร, Thailand NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...


  • กรุงเทพมหานคร, Thailand NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...


  • กรุงเทพมหานคร, Thailand NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Associate, Incubation

    2 weeks ago


    กรุงเทพมหานคร, Thailand Delivery Hero Full time

    About the opportunity **Key Responsibilities** - Monitor and control metrics such as open rates, click rates, LINE verified account to ensure communication effectiveness. - Collaborate with the artwork team by providing recommendations on content and briefs. - Translate content to ensure accuracy and cultural relevance. - Create and execute engaging content...

  • Associate, Incubation

    4 weeks ago


    กรุงเทพมหานคร, Thailand Delivery Hero Full time

    About the opportunity **Key Responsibilities**: New Vendor Performance Optimization: - Ensure that new vendors achieve restaurant performance metrics. - Monitor and analyze new vendor performance data to identify areas for improvement. - Develop and implement strategies to enhance new vendor performance and order receipt. - Ensure that new vendors receive...


  • กรุงเทพมหานคร, Thailand Delivery Hero Full time

    About the opportunity - Execute online and offline lead generation. - Manage end to end recruitment process from lead generation to hire. - Lead and execute rider recruitment projects. - Lead and manage promoter team. - Acquire new channels for offline and online lead generation. What you need to be successful - Bachelor’s degree in business, marketing,...


  • กรุงเทพมหานคร, Thailand Standard Chartered Full time

    **Job***: Operations **Primary Location***: Asia-Thailand-Bangkok **Schedule***: Full-time **Employee Status***: Permanent **Posting Date***: 10/Apr/2023, 10:27:43 PM **Unposting Date***: Ongoing **The Role Responsibilities** **Job Role** - Onboarding (CDD and Regulatory Onboarding) - Servicing (Static Data Maintenance, Offboarding) - Engaging clients...

  • Head, Public Affairs

    3 weeks ago


    กรุงเทพมหานคร, Thailand Delivery Hero Full time

    About the opportunity **Key Responsibilities**: - To lead Thailand 's foodpanda policy and government relations strategy objectives at different levels (national, state, municipal, state and federal). - Develop public policy strategies and positions for including the creation of materials supporting advocacy on those positions in collaboration with the...

  • Project Associate

    1 week ago


    ปทุมวัน, กรุงเทพมหานคร, Thailand Development Dimensions International, Inc. Full time

    Pathumwan Bangkok 10330, Thailand **Description** - The Project Associate (PA) role is integral to the success of project delivery for DDI (Development Dimensions International) that places emphasis on people development. Key accountability is providing project coordination and material development support on a wide range of DDI solutions. The position...

  • Project Associate

    1 week ago


    ปทุมวัน, กรุงเทพมหานคร, Thailand DDI Full time

    Description: The Project Associate (PA) role is integral to the success of project delivery for DDI (Development Dimensions International) that places emphasis on people development. Key accountability is providing project coordination and material development support on a wide range of DDI solutions. The position requires working in close collaboration...

  • Delivery Partners

    2 months ago


    กรุงเทพมหานคร, Thailand AirAsia Full time

    **Job Description**: - Report Duty to Delivery Operation Executive - Occasionally assist in shuttling people from one location to another - Pick up and deliver items to their final destination - Verify delivery information, such as names, addresses, and telephone numbers - Load items onto delivery vehicles - Plan and follow the most efficient routes for...


  • กรุงเทพมหานคร, Thailand ERM Group Full time

    The Consulting Associate/Senior Associate will support ERM's Corporate Sustainability and Climate Change services, focusing on project management, delivery, and client relationship management. The position is full-time and will be based in Bangkok, Thailand. **Responsibilities**: - Delivering projects across a range of sectors, clients and countries across...

  • Audit Delivery Center

    2 months ago


    กรุงเทพมหานคร, Thailand บริษัท เคพีเอ็มจี ภูมิไชย โฮลดิ้งส์ จำกัด Full time

    **Location**:Bangkok, Thailand **Rank**:Associate Job description Audit Delivery Center team sits within the Audit function and is a facility that brings together analytics and intelligent automation specialists to provide a capability that allows internal customers to commission one-off pieces of analytics work, proofs of concept or ongoing data oriented...


  • กรุงเทพมหานคร, Thailand Visa Full time

    Company Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure...


  • กรุงเทพมหานคร, Thailand NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...


  • กรุงเทพมหานคร, Thailand Vialto Partners Full time

    Company Description Vialto Partners is a market leader providing globally integrated solutions supporting global workforce mobility, including immigration, tax, compensation and incentive, managed services, and digital solutions. As a trusted advisor of compliance, consulting and technology services to multinational corporations, the firm solves complex,...


  • กรุงเทพมหานคร, Thailand Vialto Partners Full time

    **Company Description** Vialto Partners is a market leader providing globally integrated solutions supporting global workforce mobility, including immigration, tax, compensation and incentive, managed services, and digital solutions. As a trusted advisor of compliance, consulting and technology services to multinational corporations, the firm solves complex,...

  • Consulting Associate

    2 months ago


    กรุงเทพมหานคร, Thailand ERM Group Full time

    ERM is looking for recent graduates with a passion and some experience in the field of environmental impact assessment to join our Capital Project Delivery team in Bangkok. Role responsibility: Perform site visits or inspections and supervise subcontractors as and when required for projects. Focus on preparing international environmental impact assessment...


  • กรุงเทพมหานคร, Thailand SkillLane Education Co., Ltd. Full time

    Manage all post-sales activities with enterprise clients (mostly SET100, MNCs) to maximize client’s experiences and satisfaction such as online learning adoption strategy and execution - Coordinate with internal teams (tech, marketing) to fulfill client’s online learning request. - Build and manage relationship with stakeholders within client’s...

  • Client Manager

    3 weeks ago


    กรุงเทพมหานคร, Thailand NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...