Manager, IT Application Service

4 weeks ago

บงกม กรงเทพมหานคร, Thailand Lotus's (Ek-Chai Distribution System Co., Ltd.) Full time

Performs root cause analysis (RCA) to immediate troubleshoot issues and perform issue resolution (short term. Medium term and long term) within incident SLA along with proactive/reactive action.
Perform BAU system set up, bug fixing & small CRs with IT implementation methodology (build, test, deploy) aligned to company security and business objectives and strategy.
Lead and manage system monitoring process to ensure data quality and integrity in production is always accurate and available for key stakeholders and business processes that depend on it.
Lead and manage regular IT audit checks on recorded calls, incidents and provides feedback to team members to ensure procedures are followed and quality is improved.
Lead and manage regular system patch upgrade with product owner & business stakeholders.
Lead and manage IT service & support operating model and procedure in responsible area to ensure team is able to support BAU & business stakeholders smoothly especially month end & year end financial closing activities.
Manage support workbook and control. Ensure knowledge base has been well organized and keep up-to-date.
Responsible areas forOracle Retail Merchandising System (RMS) and Oracle Retail Price system (RPM).
Supplier portal system and Quality system.
Space Range and Display system (SRD) and Commercial Income system (CIS).
**New business systems**: Smart systems..

**Qualifications**:
Bachelor Degree or higher in Computer Engineering, Computer Science or related fields.
At least 3 years experience in IT Finance Retail or IT services.
Good communication, problem solving and cross cross-group collaboration skills.
Good command of written and spoken English.
Ability to prioritize, track and manage a large number of divergent tasks and action items.
Strong ability to analyze user requirements, make recommendations and implement solution.
Strong presentation and interpersonal skills.
Ability to prioritize and execute in high-pressured environment.
Call handling experience in IT Service Desk environment with exceptional customer focus and root cause analysis.
Programming languages and logics, especially on SQL programming.
Lotus's
Ek-Chai Distribution System Co., Ltd.
Buengkum, Bangkok 10230, Thailand.
**Job skills required**: Finance, English, Oracle, Product Owner
**Job skills preferred**: SQL, Problem Solving

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