Senior Salesforce Business Analyst

3 weeks ago


Thailand ATA-IT Limited Full time

**ATA-IT Limited**:
ATA IT Ltd is an IT subsidiary of National Bank of Canada (NBC).
- Company type
- IT Service and IT Consulting
- Company industry
- N/A
- Company size
- 151-300 employees
- Country
- Thailand
- Working days
- Monday - Friday
- Overtime policy
- No OT
- Hybrid
- Skills:

- Salesforce

Agile

**Top 3 reasons to join us**:

- 14 days annual leave (increase 1 every year)
- Flexible working hours/ Agile, International Team
- Group insurance (OPD,IPD,Dental,Life), PVD

**Job description**:
**Main objectives and Summary**

**Responsibilities**:

- Requirements Gathering & Analysis: Collaborate with stakeholders to understand business requirements, challenges, and objectives. Translate business needs into detailed user stories and technical requirements.
- Solution Design: Work with Salesforce architects and developers to design scalable and efficient Salesforce solutions that align with best practices.
- System Configuration: Collaborate with Salesforce developers or stakeholders to perform the configuration such as roles, profiles, validation rules and flows on the system to achieve the business needs.
- Project Leadership: Lead cross-functional teams in delivering Salesforce implementations, enhancements, and integrations, ensuring alignment with the project scope and timeline.
- Stakeholder Management: Serve as the primary point of contact for business users, providing clear communication, managing expectations, and ensuring alignment between business goals and technical deliverables.
- Testing & Validation: Create and execute test plans to ensure that solutions meet business needs and requirements. Oversee User Acceptance Testing (UAT) and provide support during deployment.
- Documentation: Maintain comprehensive and in detail documentation of system design, requirements, process flows, and user manuals for Salesforce solutions.
- Training & Support: Develop and deliver training programs and materials for end-users to ensure smooth adoption of new systems and features.
- Continuous Improvement: Identify opportunities for business process improvements, leveraging Salesforce functionality to drive automation and efficiency.
- Compliance: Ensure that all Salesforce implementations are compliant with relevant data security, privacy, and industry-specific regulations.

**Your skills and experience**:
**Mandatory**:

- Education: Bachelor’s degree in Business, Information Systems, or related field (Master’s degree preferred).
- 3-5+ years of experience as a Business Analyst, with at least 3 years focused on Salesforce implementations.
- Deep understanding of Salesforce Sales Cloud, Service Cloud, Marketing Cloud, and other Salesforce products.
- Experience with Salesforce Financial Services Cloud is a plus.
- Experience with Banking business is a plus.
- Proven experience in leading large-scale Salesforce implementations and integrations.
- Certifications: Salesforce Administrator, Salesforce Advanced Administrator, or Salesforce Business Analyst certifications preferred.
- Excellent command of English

**Skills**:

- Strong knowledge of the Salesforce platform, capabilities, and customizations.
- Excellent analytical, problem-solving, and communication skills in English.
- Ability to manage multiple projects and stakeholders simultaneously.
- Experience with agile methodologies and tools such as Jira, Confluence, or equivalent.
- Proficiency with data analysis, reporting, and dashboards in Salesforce.
- Ability to adapt and work effectively across different time zones.

**Why you'll love working here**:
With our hybrid working policy, you'll experience the best of both worlds, seamlessly blending remote work with in-office collaboration. Furthermore, we provide employees with flexibility regarding the workday's start and end times at a time that is more convenient for their schedule. This helps relieve the constraints employees often find with a traditional work schedule and create more balance in their personal and professional lives.

ATA IT also offers English classes where we hire expert corporate trainers to train and develop our employees' English skills.

If you are looking for a workplace that offers an international working environment where English is actively used as a primary language and have a hybrid work mode. In that case, ATA IT is the right place for you. Join us and embark on this challenging journey together



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