Supervisor-reservations
7 months ago
**職務編號** 24064271
**工作類別** Reservations
**地點** The Ritz-Carlton Bangkok, Witthayu Rd, Bangkok, Bangkok, Thailand 在地圖中查看
**工作編制** Full-Time
**身處外地？** N
**願意海外赴任？** N
**職位類型 管理** Non-Management
**職位概述**
監督客房保留、預訂和團體市場行情的準確性。向新員工傳達公司價值觀和/或文化。審查並實施新的預訂程序。處理透過電話、傳真或郵件收到的所有預訂請求、更改和取消。識別客人的預訂需求並確定適當的房型。核實房型的空房情況和房費。向來訪者解釋擔保、優惠價格和取消政策。回應並記錄特別要求。回答關於酒店設施/服務和客房住宿的問題。
遵循銷售技巧並實現收入最大化。在預訂系統中輸入和查看資料。回應滿足客房需求所面臨的任何挑戰。根據會計政策設置適當的計費賬務。排除、解決和記錄客人的問題和疑慮，或上報/提請適當的個人。協助管理層培訓、安排、疏導、激勵和指導員工；樹立榜樣，並擔當公平對待之承諾/門戶開放政策流程的第一聯絡人。
遵守公司的所有政策和程序；確保制服和個人儀表整潔而專業；維護專有資訊的機密性；保護公司資產。根據公司的標準，歡迎和答謝所有客人；預期並滿足客人的服務需求；感謝客人的真誠讚賞。使用清晰專業的語言與他人交談；準確完整地編寫和審核文檔；採用適當的禮儀接聽電話。與他人建立和保持積極的工作關係。遵守品質保證預期和標準。閱讀和目測驗證各種格式的資訊。在沒有他人協助的情況下，移動、舉起、攜帶、推動、拉動和放置重量不超過 10 磅的物體。履行主管要求的其他合理的工作職責。
- Marriott International 是履行平等工作機會的僱主。我們深信應招聘多元化員工並秉持包容、以人為本的文化。我們致力於不歧視任何受到保障的群體，例如殘障和退伍軍人身分，或是任何其他適行法律所涵蓋的任何其他群體。_
在全球百餘家備受認可的麗思**卡**爾頓酒店中，**每**位員工都力爭為賓客締造**歷**久彌新的非凡體驗－恆久雋永，難以忘懷。全球各地的飯店英才在此匯聚，匠心呈獻終生難忘的珍貴時光，我們深信，創意靈感、貼心關懷和將心比心是我們走向成功的核心所在。
我們無時無刻不在超越飯店行業的要求、樹立豪華服務的標杆，我們也為賓客悅享真誠關懷和舒心體驗而深感自豪。
您的職責是始終以優雅風度用心提供周到服務，踐行麗思**卡**爾頓「黃金標準」。黃金準則是麗思**卡**爾頓的品牌根基，指引我們一**步步**走向更好。正是這一品牌根基和文化理念使麗思**卡**爾頓一**步步**邁向成功，贏得了全球豪華飯店品牌佼佼者的聲譽。加入麗思**卡**爾頓團隊，學習我們的員工承諾、信條和服務準則，實踐黃金雕準，磨練您的技能。我們在此承諾，**每**一位員工都將為選擇這份事業和擁有出色同事感到自豪。
加入麗思**卡**爾頓，便是加入萬豪國際集團的非凡品牌組合。從**這裡**揚帆啟程，發揮個人價值，**追求**人生目標，**加入**卓越國際團隊，**展現**真我風采。
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