Tiktok E-commerce

1 week ago

กรงเทพมหานคร, Thailand TikTok Full time

Responsibilities
About Us
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

About the team
E-commerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our uses, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Service and Experience Team is part of the Governance and Experience organization. Our mission is to provide world-class service and experience for customers, sellers and creators. Service and Experience Team is looking for a Global Trainer role to be responsible for both global and regional training curriculum creation and training delivery.

**Responsibilities**:
1. Identify training opportunities from various channels, like data studying and feedback collection, and develop individualized and group training plans to address varying needs.
2. Develop interactive, quality, and globalized training curriculum for both online and offline training.
3. Improve existing training curriculum to drive for higher training efficiency.
4. Conduct continuous training and development programs for the trainees by formulating and facilitating training programs to enhance product knowledge and customer service skills.
5. Prepares training booklets, administers tests and role-plays, as well as complete daily reports on your training experience.
6. Actively works with the QA, SOP, KB and Operations to ensure alignment of product features, technical specifications, processes and so on.
7. Drive for continuous improvement of training related success measurements, like customer satisfaction rate.

**Qualifications**:
1. BA/BS degree or equivalent practical experience.
2. 3-5 years experience in instructional designing and training delivery, preferably within Customer Service.
3. Eager to learn, initiative taker and problem-solver.
4. Excellent written, verbal and interpersonal communication skills.
5. Experienced in developing and executing training programs
6. Excellent skills for communicating and relating with both team members and customers.
7. Excellent English oral and written communication skills, including the ability to propose complex solutions and explanations in writing. Proficiency in another SEA language is a plus.
8. Experience in eCommerce or marketplace platforms is a plus.
9. Need to work over time during campaigns and promotional seasons.
10. Experience with Articulate is a plus.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

  • User Researcher, E-commerce Operations

    2 weeks ago

    กรุงเทพมหานคร, Thailand TikTok Full time

    Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative. We create to...

  • E-commerce Campaign Operation

    2 weeks ago

    กรุงเทพมหานคร, Thailand TikTok Full time

    The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver unique e-commerce experience to our users. We are looking for passionate and...

  • Tiktok Shop

    1 week ago

    กรุงเทพมหานคร, Thailand TikTok Full time

    Responsibilities TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of TikTok's purpose....

  • Tiktok Shop

    1 week ago

    กรุงเทพมหานคร, Thailand TikTok Full time

    Responsibilities TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of TikTok's purpose....

  • E-commerce Senior Product Operations

    1 week ago

    กรุงเทพมหานคร, Thailand TikTok Full time

    Responsibilities About Us TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative. We...

  • Tiktok E-commerce

    2 weeks ago

    กรุงเทพมหานคร, Thailand TikTok Full time

    Responsibilities About Us TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative. We...

  • Account Management, Lifestyle

    2 weeks ago

    กรุงเทพมหานคร, Thailand TikTok Full time

    The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for...

  • Logistics Solution

    1 week ago

    กรุงเทพมหานคร, Thailand TikTok Full time

    Responsibilities About Us TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative. We...

  • UX Researcher-global E-commerce-thailand

    1 week ago

    กรุงเทพมหานคร, Thailand TikTok Full time

    Responsibilities About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of...

  • E-commerce Product Operations

    1 week ago

    กรุงเทพมหานคร, Thailand TikTok Full time

    Responsibilities About Us TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative. We...

  • Tiktok E-commerce

    1 week ago

    กรุงเทพมหานคร, Thailand TikTok Full time

    Responsibilities About Us TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help...

  • Seller Incubation Intern

    2 weeks ago

    กรุงเทพมหานคร, Thailand TikTok Full time

    Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative. We create to...

  • E-commerce Product Marketing Manager

    1 week ago

    กรุงเทพมหานคร, Thailand TikTok Full time

    Responsibilities About Us TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative. We...

  • Cross Border Creators Acquisition

    7 days ago

    กรุงเทพมหานคร, Thailand TikTok Full time

    Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative. We create to...

  • Tiktok E-commerce

    2 weeks ago

    กรุงเทพมหานคร, Thailand TikTok Full time

    Responsibilities About Us TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative. We...

  • HR Business Partner

    1 week ago

    กรุงเทพมหานคร, Thailand TikTok Full time

    Responsibilities TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of TikTok's purpose....

  • Affiliate Operations

    2 weeks ago

    กรุงเทพมหานคร, Thailand TikTok Full time

    Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative. We create to...

  • Account Management, Fmcg

    2 weeks ago

    กรุงเทพมหานคร, Thailand TikTok Full time

    The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for...

  • Tiktok Shop

    1 week ago

    กรุงเทพมหานคร, Thailand TikTok Full time

    Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imaginations...

  • Account Management, Lead

    2 weeks ago

    กรุงเทพมหานคร, Thailand TikTok Full time

    The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for...